SUMMARY

• 8 years of IT experience with 5+ years of professional experience in MS dynamics CRM 4.0, MS Dynamics CRM 2011, 2013, 2015, 2016 MS Dynamics CRM online and 3 years of experience in Microsoft .Net Framework Technologies.
• Experienced in implementing Software Development Life Cycle (SDLC) methodologies like Agile and Waterfall.
• Experienced in Customization and Configuration of Entity, Views, Web Resources, Ribbon, and Integration with MS Excel, Maintaining and Troubleshooting MS Dynamics CRM.
• Experienced in CRM Modules such as Sales, Marketing and Customer Service, SQL Server (writing queries, procedures and triggers), Dot NET and Web tools.
• Extensive experience on customization, configuration, installation, migration, administration and implementation of client/server application.
• Experienced in developing plug - in, workflows and integrating CRM with internal/external applications using CRM SDK.
• Experienced in designing and deploying Plug-in's and Workflows in CRM to meet business requirements including Sales, Marketing and Customer services using CRM SDK.
• Experience in configuring the application to meet a client's requirements using MS Dynamics CRM Customization Tool, Workflow Tool and SDK.
• Experienced in designing and integrating business processes and data flows between CRM applications and other applications.
• Experienced in translating requirements into solutions with proper dependencies and preparing strategic development plan in MS Dynamics CRM.
• Experienced in understanding MS Dynamics CRM Architecture and XRM applications.
• Experienced with setup, Security, Backup/Restore Process, Customization, Data Storage, Updates and Deployed Releases of Microsoft Dynamics CRM 2015.
• Experienced in handling Multilingual CRM system using Language packs available from Microsoft or through exporting/importing Translations.
• Experience in administering CRM by performing tasks like, enabling/disabling users in Active Directory (AD) and CRM, creating Business Unit Structures, managing roles and field security profiles and monitoring asynchronous tasks and data import jobs in CRM.
• Hand on Experience with CRM Data Migration Tool for data Migration Between two organizations.
• Experienced in using SQL Integration Service (SSIS) & SQL Reporting Service (SSRS) for integration and report building in Microsoft Dynamics CRM.
• Experienced in design, development of User Interface (UI) application and implementation using C#, ASP.NET, HTML, XML and SQL.
• Experienced in Microsoft .Net Technologies (.NET Framework, MS Visual Studio .NET, ADO .NET, ASP.NET, C#, XML and WCF).
• Experience in working with .NET features like Inheritance, Polymorphism, Interfaces, Events & Delegates, Generics & Collections, Multithreading, Exception Handling and Tracing in.NET applications.
• Experience in MVC.0 (4.0/5.0) (Model View Controller) architecture with ASP.NET framework and Microsoft.Net Design Patterns.
• Strong problem solving, troubleshooting and analytical skills with a proven ability to quickly learn new technologies in a dynamic environment.

TECHNICAL SKILLS

Enterprise Technologies: Microsoft Dynamics CRM 2011, 2013, 2015,2016

.NET Technologies: Microsoft Visual Studio, .NET framework 3.5/4.0, C#, ASP.NET, ADO.NET, Web Services, Windows Communication Foundation (WCF), Windows Workflow

Web Technologies: HTML, XML, XSLT, Java script, CSS, MVC 4.0/3.0/2.0

Database: MS SQL Server 2008/2012, MS Access

Database Tools: SQL Developer, TOAD, Data Loader, SQL*Plus, SQL*Loader

Reporting Tools: SQL Server Reporting Services (SSRS)

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

MS Dynamics CRM developer

Responsibilities:

• Analyzed the business requirements and advised feasible solutions to achieve business goals.
• Developed both Managed and Unmanaged solutions in Microsoft Dynamic CRM to support the enhancements and published the customizations into the system.
• Installed and configured MS Dynamics CRM 2015 system for development and testing, configured server instance, created organizations.
• Implemented an MS Dynamics CRM process using Marketing, Sales and Service entity modules using various components of XRM custom components using plugins(C#), workflows, Dashboard/Reports, data management, Migration of 2013 to CRM 2016, Administration of MS Dynamics CRM application.
• Involved in Dynamics CRM data capture, integration, auditing, data mapping, importing data and creation of interfaces.
• Involved in modifications of various projects related to Service Desk like Configurations Application, Service Desk Web Application and Service Desk Reports, and successfully deployed to Production.
• Proficiency in doing customization in Microsoft Dynamics CRM such as: Entity Customization, creating and managing Entity Relationships& Relationship Behaviors, Form Customization, View Customization and Ribbon Customization using Ribbon Workbench and Ribbon editor.
• Perform CRM Performance Optimization, Error and Trace Diagnostic, DB Backup, Configuration, Bulk delete, and installation of CRM upgrade and patches.
• To ensure that the version is correct and all dependencies are included is to set up USD (Unified Service Desk) program folder as the output for your build process while developing custom hosted controls
• Deployed sample Unified Service Desk applications using Package Deployer in MS Dynamics CRM 2015/2016
• Developed plug-ins, created workflow activities consumed MS Dynamics CRM web services using CRM SDK and configured the integration of MS Dynamics CRM with existing website.
• Involved in developing reports using Report Wizard, Report Builder, Report Manager and deploying reports in SQL Server Reporting Services (SSRS).
• Developed Dynamic reports using Microsoft Dynamic CRM interface an SSRS and deployed it on the CRM that were used in the applications depending on rules.
• Used MS Dynamics CRM 2015 to customize system components such as forms, views, entities, attributes, relationships, and entity mappings per entities in real estate domain.
• Created SSIS packages for different data loading operations for many applications and used various report items like tables, sub report and charts to develop the reports in SSRS.
• Participated in application design sessions and code reviews to ensure accuracy towards business requirements and development guidelines.
• Involved in troubleshooting and coordinated deployment between environments with other teams
• Presented reports to Project manager about the progress and issues tracking key project milestones, plans and resources.

Environment: Microsoft Dynamics CRM 2013/2015/2016, SQL Server Reporting Services (SSRS), SQL Server Integration Services (SSIS), MS SQL Server 2008/2012, .Net Framework 4.x

Confidential, NYC, NY

MS Dynamics CRM developer

Responsibilities:

• Involved in Software development life cycle (SDLC) in scrum methodology per the user requirements.
• Customized Workflows and Plug-in for automated processes, based on requirement from sales and marketing department to increase visibility and efficiency.
• Customized Dynamics CRM entities, create multiple forms (security based) on entities, add custom JavaScript on form events, and add web resources, navigation links to achieve the business requirements.
• Implemented Power BI visualizations to Microsoft Dynamics 365 personal dashboards.
• Implemented Power BI Desktop for sharing dashboards and refreshing data from Microsoft Dynamics 365 (online), sales, marketing, and service personnel in your organization have a powerful new way to work with Dynamics 365 data.
• Implemented the Business Rules in Different areas of application like in the View Model, WCF Service Layer and in Stored Procedure where needed Consumed and Exposed MS Dynamics CRM APIs for Custom API development.
• Worked on all the new Out of Box features like Business Rules, Business Process flows, Synchronous Workflows etc. in MS CRM 2015, 2016
• Generated reports using SSRS, Excel (Pivot) that could be used to send information to diverse group of users, clients, and managers.
• Developed Plug-ins in Dynamics 365, 2016 & 2015 to facilitate complex business rules and validate data, create events and automate marketing services.
• Utilized the developed custom screen to qualify/disqualify the leads and win/lost opportunities by suppressing out-of-box dialog windows.
• Build Workflows to create an efficient way of communication among different Divisions/Agencies by Auto Email notifications for key updates on any Dynamics CRM records.
• Customized MS CRM form On Load, On Save Status changes events with Java script and JQuery.
• Experience and knowledge in designing and developing data visualization strategies.
• Used CRM web service and developed a custom service using WCF to provide extended functionalities to the common methods of CRM.
• Imported data from existing application into MS Dynamics CRM 2013/2015 using the CSV file format.
• Developed OLAP cubes, wrote queries to produce reports using SQL Server Analysis Services (SSAS) and Reporting Services (SSRS), Dashboards.
• Engaged Project team and vendors in critical thinking for several issues resolution.
• Ability to multi-task and prioritize depending on the situation and ongoing needs of stakeholders.
• Involved in Software unit testing, integration testing, system testing, and test scripts creation.

Environment: Microsoft Dynamics CRM 2013/2015, Microsoft Dynamics 365, SQL Server Analysis Services (SSAS), SQL Server Reporting Services(SSRS), MS Excel, C#.NET, Java Script, WCF.

Confidential, Branchburg, NJ

MS Dynamics CRM Developer

Responsibilities:

• Involved in the Study of the business logic and coordinate with the client to gather the requirements.
• Performed Customizations on Microsoft CRM forms for data collection and retrieval activities and involved in ribbon.
• Created Custom Entities, Custom attributes for individual business entities in MS Dynamics CRM 2015, according to their business requirement.
• Upgrading the .NET Web Services to latest WCF Web services to integrate with SAP 6.0 ECC systems.
• Developing the earlier Custom ASP.NET application to Silverlight/HTML 4.
• Upgrading the plugins and custom workflow libraries code to use the Microsoft Dynamics CRM SDK libraries, Messages etc.
• Upgrading the JavaScript form design etc. to Microsoft Dynamics CRM 2011 format.
• Created Custom Entities, Custom attributes for individual business entities in MS Dynamics CRM 2015, according to their business requirement.
• Migration of Data from Microsoft Dynamics CRM 4.0 to Microsoft Dynamics CRM 2011.
• Developed 2 web services to communicate with the SAP system in WCF.
• Upgraded the plugins code written on Account, Opportunity, Contact, Order and Quote creation to Microsoft Dynamics CRM 2011 format.
• Upgraded the JavaScript code written on Account, Opportunity, Products, Order form to use the Latest XRM Page DOM of Microsoft Dynamics CRM 2011.
• Reconfigured the Auditing of System and entities in Microsoft Dynamics CRM.
• Redesigned the Account, Opportunity, Product and Order form in line with Microsoft Dynamics CRM 2011 form design.
• Integrated MSDynamicsCRM2011 with MSOutlook2007 and offer a consistent, familiar user interface
• We follow agile methodologies using Sure Step process.
• Designed and executed strategies of Data Migration from Microsoft Dynamics CRM 4.0 to Microsoft Dynamics CRM 2013 using SSIS/CRM Data Import feature.
• Upgraded the reports in Microsoft Dynamics CRM 2011/2013 to execute efficiently and correctly.
• Designed and executed the Cut-over phase strategies to move the load from Microsoft Dynamics CRM 4.0 to Microsoft Dynamics 2013.
• Provided Training to end user to use the Upgraded Microsoft Dynamics CRM 2013 system and provided the Post Go-Live support.

Environment: MS Dynamics 2011, .Net Framework, Visual Studio2011, 2012, C#, WCF, ASP.NET 3.5, JavaScript, MS SQL 2012, MS Visio 2010, Windows Server 2012R2

Confidential, Minneapolis, MN

.Net Developer

Responsibilities:

• Requirements gathering, analysis and preparation of design document.
• Applied Master Pages and CSS, Navigation controls, HTML, WPF for a consistent look and feel for page design.
• Created User Controls, Web Forms for billing services modules using ASP.NET and C#.
• Developed classes for most of the rates for Web Billing Information module.
• Worked with WCF, Web Services and hosted them on IIS 6.0.
• Used ASP.NET input Validation controls and java script for client side validation.
• Coding and implementation of various utilities and data access classes using ADO.NET.
• Greatly enhanced website adding customer search components created and implemented customer interfaces, Gridviews, printing, error handling and validation as well as additional functionality.
• Used Singleton Designed Pattern for Login Details.
• Used XSLT for XML data transformation in the application and schema to check the validity of XML document at various stages.
• Designed, developed and also involved in writing and maintaining complex SQL Queries, Stored Procedures, Triggers views and User defined function.
• Responsible in developing SSIS packages to transform Insurance data.
• Experienced in optimizing queries for performance by looking at Execution plan, creating
• INDEXES and views using SQL SERVER 2005.
• Generated and deployed Reports using SSRS.
• Used VSS for maintaining the component and for release and version management.
• Involved in Unit Testing and running the test case to proper functioning.

Environment: .Net Framework 2.0, Asp.Net, C#.Net, Ado.Net, Pl/SQL, IIS 6.0, SQL Server 2008, Windows Server 2000/XP, JavaScript, Visual Studio 2008.

Confidential

.Net Developer

Responsibilities:

• Involved in the complete lifecycle (SDLC) of the project in Design, Development, Implementation, testing and Support and Production Maintenance
• Developed the promotions module of the Sprint online application using Visual Studio 2003, C#, ASP.NET, JavaScript, and SQL Server 2005. My role was to program, test and fix any bugs found in the application.
• Developed XML Web Services to support some of the application operations.
• Applied CSS style to existing Web Pages. Created Web User Controls to make them reusable.
• Extensive use of generic collections such as ArrayList, Dictionary, and Hash Tables to storeand handles temporary data.
• Programmed standard ADO.NET code for the data access.
• Used Remote Desktop Connection to test the application from test and production environment.
• Responsible for Migration of DB data fetching from Stored Procedures to Entity Framework withLINQ to SQL data fetching.
• Participated in development of artifacts such as Use Case Models, Use Cases, Activity Diagrams/Workflow Models,
• Developed DAL using ADO.NET Entity Framework, invoked DB tables and stored procedures.

Environment: Visual Studio.NET 2005, C#, ASP.NET, CSS, XML Web Services, Generic Collections, SQL Server 2008, ADO.NET, SQL Server Profiler, Remote Desktop Connection, Java Script, jQuery, XML.