We provide IT Staff Augmentation Services!

Sr. Exchange Engineer Resume

5.00 Rating

Seattle, WA


  • Exchange Engineer with 5 years of experience within the Information Technology Infrastructure ranging from Designing to Implementation and support of technologies.
  • Experience with multiple Microsoft products including Exchange 2013, 2010, 2007, 2003, Office 365, Lync 2013/2010, Skype, and Microsoft Office Suite
  • Implemented the following roles in a Microsoft Exchange environment: Edge Transport, Mailbox, CAS Array, Hub Transport and Unified Messenger.
  • Experience administrating Microsoft Lync 2010 in a production environment.
  • Designed, configured, implemented and maintained an enterprise messaging environment including Office 365, Exchange 2013, Lync.
  • Upgrading and decommissioning experience with the following servers: Windows server 2012, 2008R2
  • Implemented and maintained an Active Directory Environment supporting end users within a Production Environment.
  • Research, design, install, configure, test, all Microsoft server - based solutions to proactively support business requirements.
  • Test, troubleshoot and evaluate all hardware, operating systems, and server-level applications associated with the Lync 2013 environment and recommend appropriate server products and services to meet customer needs.
  • Disaster Recovery planning, designing and implementation experience in successfully leading and delivering disaster recovery processes and procedures to ensure the resumption of vital business functions without any interruptions.
  • Maintained a high level of server and network security to protect corporate resources from unauthorized access by implementing Group Policy’s (GPOs).
  • Served as an SME and acting as liaison between operations, helpdesk and networks to ensure continuity of service to the user community.


Sr. Exchange Engineer

Confidential, Seattle, WA


  • Architected and deployed the technology infrastructure within the environment, including Microsoft Exchange Servers, and Windows Servers Performed mid-migration and post-migration support to the enterprise
  • Used Exchange Server Profile Analyzer to understand the current environment
  • Utilized Exchange Calculator Sheet for Mailbox Sizing
  • Cleaned up Active Directory user objects with inconsistencies that prevented them from synchronizing through DirSync to Office 365
  • Managed and configured Microsoft’s Office 365 Azure directory so that it was properly synchronized with the on-premise Active Directory environment.
  • Used built in Exchange migration tools to move data from on-premise into Office 365 environment
  • Administered daily tasks both for the on-premise and the cloud environment through the use of PowerShell
  • Migrated user mailboxes from Exchange 2010 to Office 365
  • Supported emails for Macs, iPhone, Androids, and Windows phone mobile devices
  • Managed Symantec message labs for spam filter, External tracing, and archive solution in a 24 hour support environment
  • Closed incident requests/tasks related to migration support.
  • Provided analytic and problem-solving skills, combined with the ability to assess complex problems and propose practical solutions
  • Provided leadership and experience to assist technical team with application development and deployment projects
  • Wrote clear, concise technical documentation to communicate with both the management team as well as the technical project team

Exchange Engineer

Confidential, Highland Park, IL


  • Administered and maintained existing Windows 2012 enterprise servers and production systems
  • Provided High Availability of mailboxes with the use of Database Availability Groups (DAG).
  • Implemented CASArrays for High Availability for client access using Big IP F5 load balancers.
  • Handled the administration and maintenance of the Exchange 2010 environment.
  • Responsible for system and network administration.
  • Administered and maintained VMware
  • Built and installed new servers and hosts
  • Migrated BES to version 5.0.4 - Supported by Exchange 2010
  • Administered and maintained Active Directory and Group Policies
  • Provided in depth network troubleshooting support
  • Participated in enterprise and application environment design
  • Provided high level support to Helpdesk team, Assisting in troubleshooting application and networking issues
  • Monitored all company computer systems and responds to system messages

Lync Administrator

Confidential, Alpharetta, GA


  • Lync Enterprise Voice migration/upgrade from 2010 to 2013
  • Provided Lync Enterprise Voice troubleshooting
  • Supported, and Implemented a Microsoft UC solution consisting of Lync 2010/2013, Exchange Server 2010/2013 Unified Messaging, and Media Gateway(s) to the Public Switched Telephone Network
  • Lead effective problem isolation, root cause analysis, and resolution efforts to maximize infrastructure systems availability
  • Provided technical guidance to team members for problem resolution and input to process improvements
  • Maintained a quality user experience service through effective planning, evaluating, implementing and monitoring
  • Worked closely with customers (internal and external) to understand and manage support expectations
  • Administered Microsoft Windows Server and Active Directory
  • Maintained pools and backups to provide environment with High Availability and Data Recovery solutions

Computer Technician

Confidential,Chicago, IL


  • Troubleshooting and configuration of user PCs
  • Installed and deployed Linux and Windows Server
  • Worked on specific projects for building servers and system backup for clients
  • Participated in PC recycling to wipe out old computers and installed operating systems and updates
  • Access to the company’s Active Directory improving employee’s profile
  • Packaged recycled PC’s and laptops with keyboard, mouse, monitor and cables across the US


  • Windows 7
  • Windows Server 2003/2008r2/2012
  • Office 2007/2010/2013
  • BES
  • Active Directory
  • HTML
  • PowerShell
  • iOS/Android
  • VMware
  • SQL Server
  • Office 365
  • Hyper-V
  • SCCM
  • Exchange 2003/2007/2010/2013
  • Lync

We'd love your feedback!