SUMMARY

• Exchange Engineer with 5 years of experience within the Information Technology Infrastructure ranging from Designing to Implementation and support of technologies.
• Experience with multiple Microsoft products including Exchange 2013, 2010, 2007, 2003, Office 365, Lync 2013/2010, Skype, and Microsoft Office Suite
• Implemented the following roles in a Microsoft Exchange environment: Edge Transport, Mailbox, CAS Array, Hub Transport and Unified Messenger.
• Experience administrating Microsoft Lync 2010 in a production environment.
• Designed, configured, implemented and maintained an enterprise messaging environment including Office 365, Exchange 2013, Lync.
• Upgrading and decommissioning experience with the following servers: Windows server 2012, 2008R2
• Implemented and maintained an Active Directory Environment supporting end users within a Production Environment.
• Research, design, install, configure, test, all Microsoft server - based solutions to proactively support business requirements.
• Test, troubleshoot and evaluate all hardware, operating systems, and server-level applications associated with the Lync 2013 environment and recommend appropriate server products and services to meet customer needs.
• Disaster Recovery planning, designing and implementation experience in successfully leading and delivering disaster recovery processes and procedures to ensure the resumption of vital business functions without any interruptions.
• Maintained a high level of server and network security to protect corporate resources from unauthorized access by implementing Group Policy’s (GPOs).
• Served as an SME and acting as liaison between operations, helpdesk and networks to ensure continuity of service to the user community.

PROFESSIONAL EXPERIENCE

Sr. Exchange Engineer

Confidential, Seattle, WA

Responsibilities:

• Architected and deployed the technology infrastructure within the environment, including Microsoft Exchange Servers, and Windows Servers Performed mid-migration and post-migration support to the enterprise
• Used Exchange Server Profile Analyzer to understand the current environment
• Utilized Exchange Calculator Sheet for Mailbox Sizing
• Cleaned up Active Directory user objects with inconsistencies that prevented them from synchronizing through DirSync to Office 365
• Managed and configured Microsoft’s Office 365 Azure directory so that it was properly synchronized with the on-premise Active Directory environment.
• Used built in Exchange migration tools to move data from on-premise into Office 365 environment
• Administered daily tasks both for the on-premise and the cloud environment through the use of PowerShell
• Migrated user mailboxes from Exchange 2010 to Office 365
• Supported emails for Macs, iPhone, Androids, and Windows phone mobile devices
• Managed Symantec message labs for spam filter, External tracing, and archive solution in a 24 hour support environment
• Closed incident requests/tasks related to migration support.
• Provided analytic and problem-solving skills, combined with the ability to assess complex problems and propose practical solutions
• Provided leadership and experience to assist technical team with application development and deployment projects
• Wrote clear, concise technical documentation to communicate with both the management team as well as the technical project team

Exchange Engineer

Confidential, Highland Park, IL

Responsibilities:

• Administered and maintained existing Windows 2012 enterprise servers and production systems
• Provided High Availability of mailboxes with the use of Database Availability Groups (DAG).
• Implemented CASArrays for High Availability for client access using Big IP F5 load balancers.
• Handled the administration and maintenance of the Exchange 2010 environment.
• Responsible for system and network administration.
• Administered and maintained VMware
• Built and installed new servers and hosts
• Migrated BES to version 5.0.4 - Supported by Exchange 2010
• Administered and maintained Active Directory and Group Policies
• Provided in depth network troubleshooting support
• Participated in enterprise and application environment design
• Provided high level support to Helpdesk team, Assisting in troubleshooting application and networking issues
• Monitored all company computer systems and responds to system messages

Lync Administrator

Confidential, Alpharetta, GA

Responsibilities:

• Lync Enterprise Voice migration/upgrade from 2010 to 2013
• Provided Lync Enterprise Voice troubleshooting
• Supported, and Implemented a Microsoft UC solution consisting of Lync 2010/2013, Exchange Server 2010/2013 Unified Messaging, and Media Gateway(s) to the Public Switched Telephone Network
• Lead effective problem isolation, root cause analysis, and resolution efforts to maximize infrastructure systems availability
• Provided technical guidance to team members for problem resolution and input to process improvements
• Maintained a quality user experience service through effective planning, evaluating, implementing and monitoring
• Worked closely with customers (internal and external) to understand and manage support expectations
• Administered Microsoft Windows Server and Active Directory
• Maintained pools and backups to provide environment with High Availability and Data Recovery solutions

Computer Technician

Confidential,Chicago, IL

Responsibilities:

• Troubleshooting and configuration of user PCs
• Installed and deployed Linux and Windows Server
• Worked on specific projects for building servers and system backup for clients
• Participated in PC recycling to wipe out old computers and installed operating systems and updates
• Access to the company’s Active Directory improving employee’s profile
• Packaged recycled PC’s and laptops with keyboard, mouse, monitor and cables across the US

TECHNICAL SKILLS

• Windows 7
• Windows Server 2003/2008r2/2012
• Office 2007/2010/2013
• BES
• Active Directory
• HTML
• PowerShell
• iOS/Android
• VMware
• SQL Server
• Office 365
• Hyper-V
• SCCM
• Exchange 2003/2007/2010/2013
• Lync