SUMMARY:

• Possesses over 18 years’ experience and exposure to SDLC (Software Development Life Cycle) concepts in regards to Windows, UNIX, and HP - UX project implementations.
• Demonstrates IT experience within DOD, Healthcare, Insurance, Financial, and Automotive fields.
• Extensive working knowledge of software, operating systems, and hardware
• In-depth experience performing analytical, technical, and administrative work in the planning, design and installation of new and existing computer systems.
• Outstanding communication skills both orally and in written documentation

TECHNICAL SKILLS:

Oil and Gas Software: Kingdom, Petra, Transform, Petrel, Transform, Hampson Russell, TIBCO (OpenSpirit) GeoSyn, TechLog

Software: Windows 2012, Windows 2008, Windows 2003, Windows 2000, Windows XP, Windows 98 Windows 95, Windows NT 4.0, Windows IIS, Windows 3.1, Office XP, Office 2000 Office 97 Word, Active Directory, Power Point, Access, FrontPage, Exchange, Outlook Express, Excel, Aldus PageMaker 5.0, Claris Works, MacPaint, Red Hat Linux, Digital Unix, Unix 553, 555, 560, 720 Automated, Parts Catalog, TCP/IP, IPX/SPX, PCConnect, PC Anywhere, Remote Desktop, Reflections HTML, Tomcat, Clarify, Cora, Axis, Pegasus Email, Dealer Communications Systems (DCS) for SNA and Satellite Communications, BMC Remedy, HP Business Service Management (BSM)

Banking Software: VMware ESX Server 1.5 and 2.x, Vector Resolve Check, Vector Image Exchange, Vector IQA VECTOR Research Solution, Micrographics Microimage, PC/Lanprint, Vectorsgi Image Reject Repair, Vector PDF Print, NCR POD, Vector Capture Prime Pass, Proof Corrections System - (APCS) Receive Sentry, Image Reject Repair, CanofileSuper Maintenance - Sort Pattern creator, TRIPS (Touchless Return Item Processing System), SuperMICR ImageLink

Telephony: Lucent (PBX) Definity G3, Lucent C.A.S, Colorado Backup, Lucent C.M.S., Intuity Voice Mail software, Sun Solaris UNIX, Conversant. Eyretel, Witness

Other: Veritas Storage Exec, Siebel Financials 7.8, Citrix v1.8 (SP4), Novell 4.11 Act, Encura, (HSII), HP OpenView and HP Openview Service Desk

PROFESSIONAL EXPERIENCE:

Confidential, Fort Worth Texas

Application Engineer

Responsibilities:

• Provide technical architectural solution expertise for the planning and definition of system virtualization requirements: perform feasibility and performance studies, including benchmark, capacity planning and Cloud sizing.
• Develop appropriate systems recommendations to meet user needs, including system configurations and installation planning.
• Prepare and present technical product information to user community.
• Implementation and post - installation responsibilities include technical consulting to user community and providing solutions to software problems.
• Support and be responsible for defined system administration activities on an allocated/defined system or environment.
• Support and improve Cloud system environment and services (sizing).
• Document and critique all related documentation (Validation docs, systems proposals/recommendations)
• Provide input to Service Level Agreements definition.
• Design configuration and administration in support of ongoing projects.
• Support defined areas of the business, e.g. departments or countries in user and operational requirements, troubleshooting and migration to new versions.
• Abide to the Open Group Architecture Framework (TOGAF) Architecture Development Method (ADM)
• Adhere to ICE project methodology
• Execute change management activities via BMC Remedy

Confidential, Dallas Texas

Global Services Senior Associate

Responsibilities:

• Maintain and administer devices containing E&Y fraud/forensic data in multinational locations.
• This includes Centos Linux, Windows 2008 (hardware/VM), Brocade, and EMC/Isilon.
• Support E&Y Fraud Investigation and Forensic Technology and Discovery Service team
• Collaborate and resolve Global Vulnerability Management remediation deficiencies with E&Y staff and external vendors
• Document IT technical fraud investigation and forensic processes and procedures

Confidential, Fort Worth Texas

GeoScience Applications Coordinator

Responsibilities:

• Provide applications support for a variety of Geological Oil and Gas applications. This includes but not limited to Kingdom, Petra, Petrel, Enerdeq, TIBCO (OpenSpirit), TOAD, GeoSyn, TechLogTransform
• Manage database support of Prosource Logs and Prosource Enterprise.
• Trouble shoot and resolve vendor related software implementation issues.
• Coordinate, test, and certify new software releases with internal staff as well as the vendor.
• Ensuring consistent administration of technical project files in a DFS environment
• Administer enterprise Windows 2008, Windows 2003, UNIX, RedHat Linux and Sun Oracle servers.
• Provide technical guidance in all areas to Geo - technicians, Geologists and Geophysicists
• Conduct Division demos and presentations
• Single point of contact for all G&G software/hardware vendors

Confidential, Fort Worth Texas

Senior Systems Administrator

Responsibilities:

• Served as lead RedHat Linux System Administrator for various technical and networking projects.
• Administer Windows 2008 and Windows 2003 production, simprod and test servers.
• IT SOX (Sarbanes - Oxley) Audit Compliance experience.
• Ensure that IT SOX monthly and quarterly process owner and key control owner self-assessments are completed and reported timely.
• Lead the IT SOX Assessment, including review, document, evaluateand report on the effectiveness of process design in meeting control objectives for systems, applications and processes determined to be in-scope.
• Facilitate and support Internal Audit and IT SOX design and operational effectiveness assessments. Activities include, assisting in logistics for auditors preparation for and facilitation of daily briefs, and out-briefs, providing data populations and documentation requested by auditors for their testing purposes and answering questions.
• Provided production and test support for Windows Exchange Server 2007
• Demonstrated ability to set priorities, organize, and assign resources and administer switch (DME) Durable Medical Equipment applications.
• Maintain all service delivery operations and service levels for applications, services, and systems in Production environments
• Provide 24/7 onsite, on-call, and weekend maintenance support to maintain service levels and to ensure proactive response to alerts or service requests
• Maintain and update VMWare ESX virtualization software in relation to RedHat Linux production and test servers.
• Established and adhered to ITIL (IT Infrastructure Library) processes, Service Delivery & Management, Incident, Problem & Change Management
• Participates in post problem analysis, investigates root cause, and documents preventive measures and improvement.
• Practices change control in strict adherence to change control policy and follows all change guidelines.
• Defined, implemented and ensured the interoperability of the company s system network domain and software infrastructure, including domain and network services, security, operating systems, web, and applications servers, storage and backup, and other applications.
• Established and enforced standards, policies and procedures, developed and managed system security and recovery procedures. Developed and performed network administration tasks, including servers and infrastructures to support access to networks, and ensures quality levels are met with respect to all projects.
• Implemented network and system monitor tools and ensures continuous proactive monitoring of critical IT systems.
• Interfaced with other functions to understand and translate customer requirements into working design and implementation.
• Reviewed and tested hardware components and operating systems and makes specific recommendations concerning acquisitions.
• Participates in long and short range technology planning.
• Interfaced with cross-departmental personnel to provide support and services. Documented and communicated procedures, configurations, etc.
• Communicated highly technical information to both technical and non-technical personnel.
• Communicated current and emerging trends of technology applications.

Confidential, Fort Worth Texas

Sr. Systems Engineer

Responsibilities:

• Demonstrated skills in setting up configuring and troubleshooting all aspects that make up Storage Area Network (SAN)
• (SAN) Fabric architecture (Zoning, logical unit number (LUN) Masking, and host bus adapter (HBA)hardware.
• Demonstrated Skills in setting up configuring and troubleshooting all aspects that make up Internet
• Protocol (IP) Switch Fabric architecture (Trucking, Routing, Fail Over)
• Working knowledge of Networked Attached Storage (NAS) and supported protocols.
• Mechanical skills required for assembling Enterprise Server Racks.
• Strong Working knowledge of SSL/VPN security architecture with integration into multi - layered Firewall architecture.
• Demonstrated ability to work with EMC storage configuration tools (Navisphere, Visual SAN, Fabric Manager)
• Demonstrated Skills performing protocol capture and decode analysis of IP Packet Data with analyzers such as (Fluke Optiview, Network Instruments Observer Suite, Link Analyst)
• Understanding of Digital Environmental/Surveillance Systems from Netbotz/Avtech.
• Demonstrated Skills performing System Virtual Volume Imaging and Recovery, Disk to Disk/DR and Disk to Tape.
• Understanding of Network Open System Interconnection (OSI) Model Layers and System Virtual Volume
• Imaging and Recovery, Disk to Disk/DR and Disk to Tape
• Execute Agile development methodologies with COTS applications

Confidential, Chicago, IL

Sr. IT Specialist/IT Consultant

Responsibilities:

• Performed upgrades, test, and production implementations of Web based image applications for
• Administer Microsoft Message Queuing (MSMQ) technologies residing on VMWare ESX servers running mission critical applications.
• Assist in the administration of various imaged base application and related hardware devices
• Monitoring the routine performance of systems and system event logs on various Windows and Unix based servers.
• Configured UAT, SimProd, and Production Windows 2000 and Windows 2003 IIS enterprise servers
• Applying Microsoft and vendor patch upgrades on Unix /Windows servers as well as Windows
• 2003/Windows 2000/Windows NT and Windows XP workstations.
• Troubleshoot and perform fault isolation for enterprise server incidents.
• Administration of test and production Unix and Windows based enterprise servers
• Evaluate long - term hardware and software issues and effectively communicate these issues with various internal business units and external vendors

Confidential, Bloomington, IL

System Engineer/IT Consultant

Responsibilities:

• Build, implement, support, and test Windows 2000/2003, and Windows IIS servers running enterprise WAN/LAN based software application
• Assisted with the SDLC (Software Development Life Cycle) for various projects and implementations.
• Administer Siebel Financials 7.8 CRM application
• Test enterprise applications on Windows 2000/2003 servers and Windows XP workstations.
• Evaluate and solve long term HPUX, Windows NT and Windows 2000/2003 issues
• Coordinate and developed a SIMPROD environment consisting of XP workstations, HPUX, NT and
• Windows 2000/2003 servers
• Test and administer remote Windows IIS Servers from desktop using pcAnywhere/Remote Desktop
• Beta tested Windows 2000 Server, Windows XP, and SQL Server 2005.
• Ensure that support teams are aware and have knowledge of ITIL (IT Infrastructure Library) processes Service Delivery & Management, Incident, Problem & Change Management
• Monitor production and testing environments using HP OpenView and HP OpenView Service Desk
• Create SQL commands to troubleshoot and resolved Informix Database problems
• Administer, support and assist in the development of Quintus E Contact software
• Administer and support eGain eService Enterprise Call center applications. This includes eGain
• Knowledge Gateway, eGain knowledge Agent and eGain Knowledge Self Service
• Analyze TSM/SAN incidents/problems on Windows NT 4.0, Windows 2000 and HP - UX.
• Establish and maintain positive end user relations
• Administer HPUX servers running on an Informix software platform operating on McService Guard
• Administer paging services running HPUX 11.x
• System Administration of test and production Unix and Windows based enterprise servers
• Administer Windows Servers from desktop using Remote Desktop
• Administer and test Quintus call center technologies software
• Establish and maintain positive end user relations
• Test and administer HPUX 11.x servers running Quintus E Contact software

Confidential, IL

Technical Analyst

Responsibilities:

• Administer Windows NT 4.0, Windows 98, Windows 95, via Windows NT 4.0 servers and workstations via Wan network connections
• Assisted with the SDLC (Software Development Life Cycle) for various projects and implementations.
• Troubleshoot connectivity issues on Windows NT 4.0 servers and LAN workstations.
• Ping, rebuild, and resolve down Windows NT 4.0 servers via pcAnywhere
• Map network drives from Windows NT 4.0 server to Windows 95 workstations lacking appropriate software

Confidential, Champaign, IL

Software Support Analyst

Responsibilities:

• Project Coordinator for install of Citrix v1.8 (SP4) Server for RAS use
• Coordinated the SDLC (Software Development Life Cycle) for Y2K
• Direct and Coordinator for Office 97 install and Lucent Phone Switch upgrade
• Inventory and evaluate Y2K compatibility of 300 + software applications throughout Personal Care's
• Novell 4.11 LAN network
• Implement Integrated Voice Response System (I.V.R)
• Install and uninstall 3Comm hubs, Compaq pc's, HP Ethernet printers, and other networking devices
• Coordinated integration of new software and hardware to legacy network
• Administer various Windows NT 4.0 Server throughout the enterprise

Confidential, IL

Client Technical Analyst

Responsibilities:

• Reinstall Windows NT 4.0, Windows 98, Windows 95, via Windows 4.0 server using Pc Anywhere oncrashed workstations
• Ghosting Microsoft Exchange from Windows NT 4.0 servers to LAN workstations.
• Assisted with the SDLC (Software Development Life Cycle) for Unix based implementations.
• Ping, rebuild, and resolve down Windows NT 4.0 servers via PcAnywhere
• Map network drives from Windows NT 4.0 server to Windows 95 workstations lacking appropriatesoftware
• Administer and assist 82 BMW LAN sites in the preparation for Y2K

Confidential, Hoffman Estates, IL

Client Technical Analyst

Responsibilities:

• Analyze, evaluate, and resolve down 386, 2000, 8200, 8500 Motorola and Digital 9200/9300 front end processor issues
• Use Unix and Digital Unix to ping, reset, and troubleshoot down or damaged network devices on a
• Windows NT 4.0 server for LAN and MAN environments
• Assisted with the SDLC (Software Development Life Cycle) for various projects and implementations.
• Backup and restore procedures and configurations for workstations or servers that backup to the TSM server
• Insure that meantime to recover ratio is very low.
• Assist in the administration of RAID monitoring for high availability.
• Re - install Windows 95 and ADP software on crashed workstations and PC's
• Field-test digital UNIX based operating systems for client/server environments
• Train clients and update internal staff on ADP products for client/server environments
• Create command strings to extract information from CORA2 file-sharing system.
• Encourage consumer loyalty by constantly monitoring daily, weekly, and monthly Y2K issues regarding
• ADP's software and hardware
• Supporting frame relay using Unix and Digital Unix