SUMMARY

• 10+ years of IT experience in a wide range of large business Network administration, with PCs, LAN, WAN support, Packaging, Distribution, Imaging and Quality Testing
• Application deployment experience includes 3 years of SMS Installer, 3 years of SMS and 4 years of SCCM, 10 years of VMWare, 10 years of MSI, 2 years of Tivoli distribution, 10 years of Wise Studio, Wise Installer InstallShield, Admin Studio and Orca along with 3 years of PERL Scripting and 8 years of VB Script
• Extensive experience providing project consulting services for Financial, Insurance, Brewery and Utilities sector in both networks, packaging as well as global software distributions
• In - depth understanding of core business processes, deployment and packing process
• Hands-on experience with design, coding, manual testing (desktop, web based and database) and implementation of software packaging
• Able to lead, define, communicate, and fulfill the project’s goals and define complex issues into manageable objectives
• Results oriented professional who works with team members to achieve common goals, while maintaining responsibilities and commitments
• Able to promote and maintain professional growth by implementing training and development programs
• Excellent multi-lingual presentation and negotiation skills easily communicate with users, software developers, and executives

TECHNICAL SKILLS:

Operating Systems: UNIX, Windows 2000, 2003,2008 & 2012, Windows XP and 7Languages Basic, Turbo Pascal, Visual Basic

Hardware: Compaq, IBM, Dell, HP PCs, Bay network, Cisco switches, Hubs, Routers, Synoptic,hubs.

Protocols: TCP/IP, NetBEUI, IPX/SPX

Software Packages: Most of the Windows applications packages and different third party,software, using tools such as WiseStudio, Orca and InstallShield

Packaging Software: SMS Installer, Wise Studio, Wise Installer, Flexera Installshield, Power,Quest, Ghost, LANDesk, InstallShield, Admin Studio, Orca, SoftGrid, Filemon, Regmon, Process Monitor, PCTools, psexec, WinDiff, Beyond,Compare 2, RegView, RegDllView, VMware, Microsoft Virtualization Sequencer tool 4.6

Scripting Languages: PERL, VB Script

Software Distribution: SMS 2003, Tivoli, LANDesk, Active Directory, BDD, SCCM 2007 & 2012,Zen 7 & 11

PROFESSIONAL EXPERIENCE

Confidential, ON

Responsibilities:

• Packaged applications using Flexera Installshield and created MST for vendor MSI
• Created VBScript and batch files for custom action
• Troubleshot and granted permission to package and tested as a user
• Documented the process and pass the noledge to department
• Created programs, collections and advertisement in SCCM 2012
• Troubleshoot the delivery problems and failed advertisement
• Used VMware image to test and package application
• Packaged application with .NET and Java dependency and front end for middleware for Oracle and Web Based application
• Incorporated Drivers and Firmware in the package using InstallShield
• Design and fellow release process of software build with release manager and coordinate the UAT and pilot release
• Updated RFC in share point with versioning and progress status for development, QA, UAT and production.

Confidential, ON

Responsibilities:

• Packaged applications using Flexera Installshield and created MST for vendor MSI
• Created VBScript and batch files for custom action
• Troubleshot and granted permission to package and tested as a user
• Documented the process and pass the noledge to department
• Created programs, collections and advertisement in SCCM 2007
• Advertised with on-demand and mandatory assignments in SCCM 2007
• Created and updated the distribution points with binaries in SCCM 2007
• Used SQL queries for custom application deployment
• Created security group and Organizational Unit and assigned users to security group in Active Directory
• Nesting security groups in Active Directory
• Created, updated and re-ordered Group Policy
• Assigned users to application groups in Active Directory
• Use BMC Remedy tickets to track the progress and update the tickets
• Troubleshoot the delivery problems and failed advertisement
• Used VMware image to test and package application
• Packaged application with .NET and Java dependency and front end for middleware for Oracle and Web Based application
• Incorporated Drivers and Firmware in the package using InstallShield
• Design and fellow release process of software build with release manager and coordinate the UAT and pilot release
• Updated RFC in share point with versioning and progress status for development, QA, UAT and production.

Confidential, Montreal, QC

Account Solution Lead

Responsibilities:

• Created packaging document to be sent for packaging factory
• Tested application on Windows 7 image for functionality
• Migrated packages from Zen 7 to Zen 11 and create bundle, layers and profiles
• Tested deployment of profiles on Zen 11 for layer 3 and 4
• Created of statement of work (SOW) for team meeting formulating solution, scope and deliverables, identifying assumptions, dependencies, risks and responsibilities
• Acted as technical focal point for the Project Manager
• Participated in meetings as a subject matter expert (SME) on IT technology issues
• Responsible for process and procedures improvements on packaging
• Provided 3rd level support to customer on packaging and distribution problems
• Resolved packaging, distribution and integration issues on supported and approved applications in the environment
• Understand and document customer request for new technology or products

Confidential, Brampton, ON

Responsibilities:

• Sequenced on Windows 64 bit using Microsoft Virtualization Sequencer tool 4.6 to create,APP-V package and distributed using SCCM 2012
• Used VMware image to package application, deploy and test
• Troubleshot APP-V package in Application Virtualization client by editing OSD file and replicating by editing APP-V package using Microsoft Virtualization Sequencer
• Created MST for vendor application using Flexera InstallShield 2012 and for legacy application AdminStudio 11.5 using Re-packager tool for VMware Windows 64 bit image and distributed using SCCM 2012
• Documented step-by-step install and packaging process in document and placed in document folder
• Created Application container for APP-V and MSI package and assigned deployment user in SCCM 2012
• Assisted for UAT testing and got input from the customer to fix packages
• Packaged printer, scanner and hardware drives using InstallShield 2012

Confidential, ON

Deployment Specialist

Responsibilities:

• Created programs, collections and advertisement in SCCM 2007
• Advertised with on-demand and mandatory assignments in SCCM 2007
• Updated the distribution points after updated of binaries in SCCM 2007
• Created security group and Organizational Unit and assign users to security group in Active Directory
• Nesting security groups in Active Directory
• Assigned the users to application groups in Active Directory
• Use BMC Remedy tickets to track the progress and update the tickets
• Troubleshoot the delivery problems and failed advertisement
• Design and fellow release process of software build with release manager and coordinate the UAT and pilot release
• Updated RFC in share point with versioning and progress status for development, QA, UAT and production.

Confidential, Brampton, ON

Software / Application Deployment

Responsibilities:

• Packaged shrink wrapped applications and legacy application using WiseStudio 8.0 and Orca for Windows 7
• Slipstream service pack with vendor MSI administrative installation point package
• Deployed Win 7 images and created containers and distributed packages using SCCM 2007
• Helped SME for UAT test and sign-off application for deployment
• Supported QA and production environment of roll-out phase of software
• Troubleshoot permission, firewall port and group policy for applications to work as user
• Created MST for vendor application and Orca for importing and exporting tables
• Managed users and created group policy for software distribution in AD
• Created VMware images for packagers and used for software packaging

Confidential, ON

Account Solution Lead

Responsibilities:

• Solution for package, design and delivery APP-DNA, MSI, legacy and APP-V using SCCM
• Led the team for APP-DNA infrastructure & testing and packaging on customer application
• Creation of a statement of work (SOW) for the team meeting includes formulating a solution, scope and deliverables, identifying assumptions, dependencies, risks and responsibilities wherever applicable
• Technical focal point for the Project Manager
• Participated in meetings of a project as a subject matter expert (SME) on IT technology issues
• Responsible for process and procedures improvements on packaging
• Provided 3rd level support to customer on packaging and distribution problem
• Resolved packaging, distribution and integration issues on supported and approved applications in the environment
• Understood and documented customer request for new technology or products
• Assisted the New Business team when necessary to price a new solution for a new technology or product
• Part of the team for image creation of Windows 7 (32bit & 64 bit), patch process and distribution infrastructure

Confidential, ON

Responsibilities:

• Packaged shrink wrapped applications and legacy application using Flexera Admin Studio 6.0 and Flexera InstallShield 2010 for Windows 2000, XP and Windows 7
• Created robust one package for Windows 2000, XP and Windows 7 using different component to different operating system using version logic
• Created group policy for application and operating system requirement
• Slipstream service pack with vendor MSI administrative installation point package
• Deployed XP images and created containers, advertised and distributed packages using SCCM 2007
• Upgraded XP and 2000 images to Windows 7 image
• Helped SME for UAT test and sign-off application for deployment
• Supported QA and production environment of roll-out phase of software
• Troubleshoot permission, firewall port and group policy for applications to work as user
• Created MST for vendor application and Orca for importing and exporting tables
• Managed users and created group policy for software distribution in AD
• Created VMware images for packagers and used for software packaging
• Distributed applications using AD Group Policy for new PCs and SCCM 2007 for live PCs
• Design and fellow release process of software build with release manager and coordinate the UAT and pilot release
• Updated RFC in share point with versioning and progress status for development, QA, UAT and production.

Confidential, Issaquah, WA

Responsibilities:

• Packaged shrink wrapped applications and legacy application using Flexera InstallShield Admin Studio 8.6
• Created VMware images for packaging and testing purposes
• Utilized vender MST tools create transforms and fine tuned with Orca
• Deployed XP images and distributed packages using SMS 2003
• Packaged and distributed Microsoft Office 2007 for productions PCs
• Sequenced Office Apps using SoftGrid and distribute using SoftGrid Client Management
• Managed monthly Microsoft patch using SMS Software Updates deployed from pilot to production
• Tested packaged apps and distributed to production PCs using SMS 2003
• Supported 3rd level technical staff for noledge transfer and problems

Confidential, ON

Responsibilities:

• Packaged shrink wrapped applications and legacy application using Flexera Admin Studio 6.0
• Slipstreamed service pack with vendor MSI administrative installation point package
• Created the documentation for packaging and QA purpose using SharePoint
• Troubleshoot permission, firewall port and group policy for applications to work as user
• Created transform file for vendor application and Orca for importing and exporting tables
• Created BITS Package for SMS 2003 distribution and run from local
• Distributed applications using AD Group Policy for new PCs and SMS 2003 for live PCs
• Helped SME for UAT test and sign-off application for deployment
• Managed users and created group policy for software distribution in AD
• Created VMware images for packagers and used for software packaging
• Delivered and created bits packages and advertisement for SCCM 2007
• Design and fellow release process of software build with release manager and coordinate the UAT and pilot release
• Updated RFC in share point with versioning and progress status for development, QA, UAT and production.

Confidential, ON

Software Packager

Responsibilities:

• Setup Wise Package Studio 7.0 and train in-house packagers in the tool
• Created the documentation for packaging and noledge transferring purpose
• Created transform file for vendor application using Install Tailor
• Deployed applications and images using SMS 2003 and BDD
• Used Terminal Service to login to Windows Server 2003
• Attended weekly meeting for project update

Confidential, ON

Software Packager

Responsibilities:

• Evaluated the application for Windows XP with Subject matter Expert (SME)
• Created the documentation for packaging and noledge transferring purpose
• Troubleshot permission, firewall port and group policy for applications to work as user
• Packaged legacy application using Wise Studio 6.0
• Created transform file for vendor application using Install Tailor
• Helped SME for UAT test and sign-off application for deployment
• Tested off-shore and in-house packaged application for compliance and Canadian Tire rules
• Created VMware images for packagers and used for software packaging

Confidential, Waterloo, ON

Responsibilities:

• Created project and Capture legacy application using Wise Studio 5.51
• Captured the changes on transform file for vendor MSI applications
• Tested packaged application on Windows XP and 2000 English and French images
• Created VMware images and used for software packaging
• Created packages, collection and assigned packages to collection in SMS 2003
• Deployed packages to images using SMS 2003 and troubleshoot the problem
• Certified old packages for XP image and fix the failed packages on deadline
• Attended the meeting and update the status of the project
• Documented the process, configuration and test process
• Performed quality assurance on XP images and applications

Confidential, ON

Software Packager

Responsibilities:

• Packaged in-house and shrink-wrapped software using Flexera Admin Studio 6.0
• Slipstreamed service pack with vendor MSI administrative installation point package
• Troubleshot files and registry in restricted environment using Filemon, Regmon and Regview
• Used Active Setup and InstallShield Registry User component for multi-profile support
• Released and restricted access to registry and files using SetACL permission tool
• Imported MSI packages to Conflict Solver and fixed file, registry and merged module conflicts
• Packaged application according to Hydro One policy registering dll, version check and validity of the package
• Created and deployed images using VMware
• Worked in a team environment and assisted deployment for 10,000 PCs
• Deployed packages using SMS 2003, SQL infrastructure and wrote custom VB script for packages
• Documented the packaging process, deployment, configuration
• Performed quality assurance (QA) on application and fixed the defective process

Confidential, ON

Software Deployment/Packaging

Responsibilities:

• Packaged in-house and shrink-wrapped software using Admin Studio 5.5, SMS, MSI and MST
• Troubleshot files and registry in restricted environment using Filemon, Regmon and Regview
• Used Active Setup and HIVE export mode for multi-profile support
• Released and restricted access to registry and files using SUBINACL permission tool
• Tested package according to TD Bank’s policy registering dll, version check and validity of the package
• Worked in a team environment and assisted deployment members with phone support for deploying PCs
• Troubleshot remote PCs using SMS remote control and Remote Desktop
• Deployed packages using SMS 2003, SQL infrastructure and wrote custom VB script for packages
• Created VMware images for packagers and used for software packaging

Confidential

Software Deployment/Packaging

Responsibilities:

• Created template for Wise Studio 5.2 and setup the infrastructure for packaging
• Packaged in-house and shrink-wrapped software creating project using Wise Studio 5.2, MSI and MST
• Created custom action for pre-install, install and uninstall actions in Wise Scripts and WiseScript Editor and VMware images
• Packaged, imported tables and modified MSI using Orca and nested MSI for un-packageable MSI.
• Troubleshot files and registry in restricted environment using Filemon, Regmon and Regview
• Used Active Setup and repaired mode for multi-profile support
• Released and restricted access to registry and files using Wise Studio permission tool
• Deployed packages using Active Directory GPO and wrote custom action using VB scripts
• Tested package according to Dominion policy registering dll, version check and validity of the package

Confidential, ON

Software Deployment/Packaging

Responsibilities:

• Packaged in-house and shrink-wrapped software using Wise, SMS Installer, MSI and MST
• Troubleshot files and registry in restricted environment using Filemon, Regmon and Regview
• Released and restricted access to registry and files, regionalizing and implements software using VB scripts and INI files.
• Tested XP application with group policy and NT application with SMS
• Tested package according to Deutsche Bank policy registering dll, version check and validity of the package
• Created VMware images for packagers and used for software packaging

Confidential, Oswego, NY

Software Deployment/Packaging

Responsibilities:

• Packaged in-house and shrink-wrapped software using LANDesk, InstallShield Admin Studio 5 and MSI
• Troubleshot files and registry in restricted environment using Filemon and Regmon
• Released and restricted access to registry and files using Cacls and SecEdit
• Tested with application SME and document the process
• Distributed using LANDesk and tested the package viability and certified for the production

Confidential, Rochester, NY

Software Deployment/Packaging

Responsibilities:

• Maintained and administered server for developers and scripters
• Packaged and tested software using MSI, Wise Installer, SMS Installer, Wise, InstallShield, and WIN Batch for unattended install
• Packaged Oracle front-end application and tested ODBC connectivity and database querying and reporting.
• Wrote file pack in PERL for unattended install using Tivoli
• Created file packs in Sun Solaris servers using PERL for Tivoli hubs
• Tested file packs for Tivoli distribution using hubs as a Tivoli Desktop Administrator
• Lead the projects, documented the process and helped the technical team in noledge transfer
• Maintained and supported different in-house Windows NT operating system on test environment and production environment
• Tested packages as a part of QA team using Win Batch Script

Confidential

Desktop Support

Responsibilities:

• Inventoried all special applications for Y2K test
• Communicated with vendors for Y2K certification and upgrades
• Tested application with St-Laurent standard Y2K test dates
• Coordinated application test with user and IT department

Confidential,

Software Deployment/Packaging

Responsibilities:

• Designed and developed security file using XCACLS for security purpose
• Turned on event viewer, tested security files and released security restriction
• Developed scripts for software packages using InstallShield, SMS Installer, Network Installation Wizard, Scriptit and Rational Visual Test
• Grouped applications for different Business Unit using WinBatch, tested and documented the process
• Installed, tested and configured of NT4 and exchange 5.5 in common operating system environment, for specific Business unit in TCP/IP environment
• Worked in a team environment and assisted deployment members deploying PCs
• Troubleshot registry with Registry Monitor and other utilities to fix problem
• Tested software for Y2K compliance and updated with patches
• Pushed application packages in SMS 2.0 using scripts
• Performed QA for application going through the readiness phase and prepared documentation for the related applications
• Tested reviewed and implemented enterprise solution of Test Director integrated with Winrunner

Confidential,

IT Support

Responsibilities:

• Administered Windows NT multi master domain model and MS Exchange server in a TCP/IP environment
• Worked ongoing projects as a team member and updated the project database
• Created global, local and exchange accounts and provided access to global and local groups
• Tested new Laptop, PCs and software for reliability and functionality
• Supported customer with hardware, software, network and RAS problems
• Troubleshot dial-up with secure ID, backup servers, monitor server events, virus event logs and setup servers with arrays
• Created standard image in Windows NT and Windows 95 for ghosting purpose
• Helped customers with SAP R/3 problems, install 3.1H and 4.0B GUI
• Monitored remote routers with the HP-OpenView and patching Cisco and Bay hubs with twisted pair and troubleshot problems
• Helped in help desk support for remote and internal users in network, hardware and software

Confidential, ON

IT Support

Responsibilities:

• Provided help desk support to customers for Hardware, Software and network problems and trained them for new applications
• Fully responsible for installing, modifying, maintaining, troubleshooting and repairing micro computers, Macintosh, PowerPC, Notebook and peripherals
• Installed Windows NT, RAS, MS Office and other applications