.NET Developer

Education/Software Experience

EXPERIENCE SUMMARY:

Confidential

IRIS Software - Software Engineer

• Created and maintained SSRS reports sent to government agencies for review.
• Trained existing staff on SSRS report creation and how to properly deploy reports
• Assisted in streamlining report creation using templates for reporting
• Created custom classes an deployed them into production for reusability
• Spearheaded an effort to modify the way reporting is done in the environment to improve both user experience and report building.
• Helped to design the ETL that is used from Oracle to SQL nightly for the SSRS reporting

Confidential

Software Engineer

• Created and maintained the ASP.Net websites for clients using .Net
• 4.0 Framework, MVC 3.0, SQL, JavaScript, CSS, and HTML.
• Remodeled existing SQL 2012 DB to normalize data, and increase performance.

Confidential

• Created and converted office projects from VBA and VB6 to VB.Net and C
• as requested by client.
• Created various solutions using BIDS, SSIS, and Visual Studio 2010.
• Trained peers on various subjects regarding AJAX, C ,4.0 and conversion from asp to asp.net

Confidential

Created databases and reports for inventory tracking in small businesses.

Confidential

• Reviewed and made recommendations on current hardware and software infrastructure in order to increase overall business performance.
• Various other clients were upgrading websites from asp to asp.net as well as move data from MSSQL 2000 and MS Access to MSSQL 2012.

Confidential

Senior Software Engineer

• Created and maintained the company intranet Visual Studio .net 2010.
• Created various solutions using BIDS, SSIS, and Visual Studio 2005, 2008, and 2010.
• Trained peers on various subjects regarding AJAX, C .net 2.0, 3.5, 4.0 asp asp.net
• Upgraded from Oracle 10g to 11g
• Responsible for all new custom internal applications
• Trained peers on Oracle 11g administration
• Ensured that all nightly updates were completed
• Assisted with all internal IT support
• Reverse engineered undocumented legacy code
• Performed on-call duties during maintenance and break-fix situations

Confidential

DBA / Senior Systems Analyst / Application Developer

• Created and maintained the company intranet Visual Studio .net 2005.
• Upgraded the company reporting from Microsoft Access to SQL 2000 and 2005
• Trained peers on various subjects regarding AJAX, C .net 2.0, 3.5, asp asp.net
• Building an application for company-wide notices that do not warrant an email
• Upgrading the SQL 2000 data warehouse to SQL 2008, and creating a viable security policy
• Created reports to ensure compliance on high risk transactions requiring higher level customer authentication.
• Responsible for all new custom internal applications
• Assisted to a new web portals for Employer and Brokers to manage their accounts
• Ensured that all nightly updates to the main reporting warehouse were completed
• Gathered user requirements so that applications were built to customer demands in a timely fashion
• Reverse engineered undocumented legacy processes in order to gather information and document them
• Performed on-call duties during maintenance and break-fix situations

Confidential

Senior Systems Analyst / Application Developer

• Created and maintained the Risk Control dashboard for the San Antonio retail bank in Visual Studio .net 2005.
• Upgraded the company reporting from Microsoft Access to SQL
• Trained peers on various subjects regarding AJAX, C and .net 2.0
• Building an executive dashboard for the retail bank in order t o see near real time information on KPIs
• Created a ticketing system from the Risk and Control team in order to track requests and measure SLA's
• Created reports to ensure compliance on high risk transactions requiring higher level customer authentication.

Confidential

Systems Analyst / Application Developer

• Programmed and Maintained Avaya telecom infrastructure
• Responsible for creating and maintaining the company intranet using Expression Studio and Visual Studio .net 2008.
• Worked with Global Scope Communications to ensure all Avaya hardware was on the latest software and firmware
• Ensured that the IT infrastructure was following industry best practices for security, design and maintenance
• Brought new methods to the department by using LINQ Framework in combination with Silverlight
• Developed a document scanning solution with OCR / Barcode recognition. That stores a number of business critical documents.
• Maintained all SQL 2005 Servers and ensured that the were available at all times.
• Worked on creating a SDLC Software Development Life Cycle for the company in order to better ensure that IT is properly aligned with the business.

Confidential

Telecommunications Systems Analyst / Application Developer

• Programmed and Maintained all aspects if the TWC-SA Avaya telecom infrastructure
• Responsible for programming the customer facing IVR, and all ACD's used for the division.
• Worked with Avaya to ensure all hardware was on the latest software and firmware upgrades
• Implemented, programmed and maintained several new technologies to include Witness WFM 7.7, Witness 7.7 QM, Avaya Interaction Center 7.0, Virtual Hold, Avaya Communication Manager 3.1, Avaya Application Enablement Services.
• Responsible for creating, maintaining and using the TWC-SA Software development lifecycle
• Responsible for creating, maintaining and using the TWC-SA Change Management process
• Administered enterprise class MS 2005 SQL cluster, as well as a number of smaller SQL databases.
• Redesigned the SQL database structure in order to create a design that followed best practices
• Designed an Outage Callback application coded in C .net
• Designed and maintained all aspects of the TWC-SA division intranet.
• Developed encryption applications in order to meet PCI Payment Card Industry standards.
• Created several applications for the Windows XP, Windows 2003 Server, and Windows Mobile 5.0 OS
• Trained other departments on coding best practices, naming convention standardization, and application design.
• Responsible for all ordering of Telecom hardware and software
• Responsible for creating requirements documents, test plans, training and technical documents for all applications that I created.
• Ensured that all telecom and windows applications that we managed met Sarbaynes-Oxley and internal audit requirements.
• Experience in IT project management.
• Attended Annual Corporate IVR meeting

Confidential

Remarketing Customer Service Supervisor

• Supervised and developed a team of 15-20 people in charge of determining Lessee liability on GMAC Smartlease.
• Determined customers personal property taxes that were unpaid from their lease.
• Manage all customer disputes regarding excess wear and tear.
• Keep all records in Centreview current and up to date.
• Make sure that all calls are going into the correct vectors from the customer menu prompts.
• Assign all reps to the correct skill/split in Centreveiw.
• Make hire/discharge decisions regarding employees on my team.
• Manage all door lock security issues, add new reps/ remove old rep id's.
• Make sure all employee information is kept current and accurate.

Confidential

Supervised and developed a staff of 5-6 CCRs

• Responsible for watching our answer rates and making the appropriate corrections in order to obtain our goals.
• Made sure all required reports were filed and edited to fit our needs.
• Approved all employee requests for PTO, travel reimbursement, and training in remote markets base on the needs of our business.
• Attended conference calls with other markets, and our corporate office to make sure that our center was functioning efficiently, at the lowest possible costs.
• Helped make hiring decisions base on resumes, interviews, and peer input.
• Assisted business ops, and other departments in reports that needed to be created for collections, CPE recovery, and churn.
• Trained CCRs on how to read, and recover lost revenue from the unguided toll report sent from CSG.
• Made command decisions on how to run our day to day operations.
• Performed other duties as assigned CCR/Lead CCR
• Answer inbound customer care calls with a polite and courteous attitude while providing accurate information with the most efficient use of time for billing issues, questions, and concerns
• Sell customers new service when they call inquiring about service availability
• Handle irate and escalated calls on a case-by-case basis during off peak, and weekend hours in order to provide customers with the best possible customer service. In addition to providing basic guidance during off peak hours.
• On a number of occasions assisted in making command decisions that impacted our company increasing our financial well being and customer satisfaction.
• Assist Facility Assignment with provisioning dial tone, and upgrading customers features on existing phone service. Co-authored the Facility Resale to Retail conversion procedures. Converted over 500 telephone numbers during conversions the month of May 2002 to Grande service. Coordinated conversions of LEC resale to Grande retail properties with Wholesale Customer Care, Operations, Construction, and the corporate office during the month of May 2002. Fixed and verified errors within our current procedures and software a number of times since November 2001.
• Handled all unguided usage or unbillable usage report that is filtered to Grande from CSG in order to route usage correctly and recoup lost revenue. Assisted in handling PUC complaints and making sure that the long distance usage is routing and billing correctly on customers accounts and making appropriate adjustments in order to remove any erroneous charges. Assisted in major errors in our switch routing tables that could have affected our billing accuracy on a number of occasions by reading raw call data.