SUMMARY

• Around 7 years of total IT experience in developing various applications using Microsoft .NET Technologies like VB.NET, C#.NET, ASP.NET, ADO.NET, MVC, XML, Web Services, Visual Studio.NET 2003/2005/2008, VB, ASP, IIS 5.1/6.0 and about 3 years of extensive experience in SaaS CRM space SFDC.
• Experience in administration, configuration, Implementation, and Support of salesforce CRM, and salesforce SFA applications based on Apex Language and leveraging Force.com Platform - - world’s first commercial Software as a Service (SaaS) application running in Cloud Computing Environment.
• Extensive experience on multiple SFDC projects as Administrator and Developer and Adobe Flex 2.0, 3.0.
• Worked on different editions of SFDC such as Enterprise, Professional, Developer and Unlimited editions.
• Microsoft Certified Professional (MCP) for .NET technologies.
• Experience in working with ASP.NET rich controls (Gridview, Formview, SQL Data Source, Object Data Source, Login controls, and Navigation controls).
• Experience using XML related technologies including XML, XSD, XSLT,and XPATH.
• Expertise in designing tables and database schemas for SQL Server.
• Actively responsible for Production Data Analysis.
• Hands on experience in requirements gathering, preparing functional specifications and technical design documents.
• Responsible for unit, integration and regression testing and end to end user testing.
• Experience in RDBMS logical and physical data modeling, Data ware housing.
• Extensive experience in SQL and PL/SQL programming involving writing Procedures, Packages, Functions, Triggers, Forms and Reports.
• Excellent knowledge of Object Oriented Concepts, Unified Modeling Language (UML), requirement analysis, design, implementation, testing and support of business applications.
• Quick learner, highly organized, excellent analytical, communication and interpersonal skills.
• Ability to work on multiple tasks in a fast paced environment independently and in a team.
• Extensive experience in testing, end user training and providing post production support.
• Ability to adjust in new environments with a drive for results through self-motivation.

TECHNICAL SKILLS

Microsoft Frameworks: .NET Framework 3.0/3.5

SFDC technologies: Apex, Visual force, S-Control

SFDC Utilities: Force.com Explorer 8.0, Apex Data Loader

Languages: VB.NET, C#, C, TSQL

Web Technologies: ASP.NET 1.1/2.0/3.5, ASP, Web Services, HTML, DHTML, XML, XAML, CSS

Servers: IIS 5.1/6.0, TFS, VSS

IDE: Visual Studio 2003/2005

Middleware: COM, DCOM

Database: SQL Server 2005/2008, Oracle 10g

Data Access: ADO.NET, LINQ, ODBC

Scripting languages: ASP, VBScript, Java Script

Operating Systems: Windows NT/2000/2003/XP/Vista

Modeling/Tools: UML, Rational Rose, Microsoft Visio

PROFESSIONAL EXPERIENCE

Confidential - Dallas, Texas

Salesforce Developer/Admin

Responsibilities:

• Worked as enhancement team-member and performed the roles of SFDC Admin/Developer in the Organization.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer’s issues.
• Implemented Email-to-Case using XML, converted the E mail threads regarding customer service issues into XML strings that are converted into cases and linked those cases with their respective Accounts and Contacts.
• Designed various WebPages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex
• Triggers for various functional needs in the application.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Responsible for unit, integration and regression testing and end to end user testing. Involved with business users during User Acceptance Testing and Training.
• Involved in production support L2 and L3 issues.

Environment: Salesforce.Com API, Apex Data Loader, AppExchange, Apex, VisualForce, Triggers, Metadata API, SOQL, Agile, Confidential MQC, Monarch, Snapshot

Confidential, NJ

SalesForce Developer

Responsibilities:

• Developed Salesforce CRM application for Sales, Marketing, and Support departments.
• Involved in creating multiple analytical reports, with varying degrees of complexity.
• Administered complex sales and marketing apps on Salesforce.com platform for 4000 users with different time zone and currency.
• Worked with teams and business partners to identify practical solutions through existing and/or new business systems technology, responsible for the administration and ongoing support of the application in cooperation with the business and areas of IT.
• Used and administered Salesforce CRM, in a support capacity logging tickets, and running adhoc reports for performance related metrics.
• Resolved technical and functional issues with the technical administrator.
• Responsible for performing administrative functions in SalesForce CRM such as create/modify picklists and lookup fields.
• Created detailed data mapping document for integrating various systems with Salesforce.com.
• Worked with business users to understand their existing processes and IT systems for requirements gathering phase.
• Implemented campaign management application on Salesforce.com using Apex, Visualforce.
• Administered Salesforce.com applications and environments for 600 users on day to day basis.
• Created custom reports and enhanced salesforce.com environment as per user needs using Apex and Visualforce pages.
• Customizing the flex UI to show real time data consuming Salesforce API
• Defined SRS (Systems Requirements Specification) and TSS (Technical Systems Specification) document as per user requirements.
• Defined technical architecture and detailed technical solution design document for the user requirements.
• Developed detailed technical data model for Salesforce.com custom applications.
• Created data migration document for import/export of data from Salesforce.com environment.
• Developed Email handlers using Apex for generating PDFs from Leads received from several sources using Apex.
• Developed custom price books and products application and customized products and price book using Visualforce page and custom controller.
• Implemented on demand pricing and products configuration using Ajax and JavaScript. Developed custom pages using Apex, Visual force and controllers for customized UI of application workflow.

Environment: Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Flex 3.0, Sandbox data loading

Confidential, Buffalo, NY

.Net Developer

Responsibilities:

• Actively interacted with the client & tuned the application to the requirement.
• Actively involved in analysis, design, and development and testing of the application.
• Designed Use case Diagrams, Class diagrams and State diagrams using Visio 2003 and UML concepts.
• Involved in design of a User-friendly GUI in VB.NET and CSS using .NET Framework 3.0.
• Developed Web and Win forms, .NET components using C#/ASP.NET and MVC.
• Used Master pages for consistent and maintainable user interfaces.
• Used Ajax control toolkit controls to create efficient and interactive web application that work across all popular browsers.
• WCF used in accordance with Service oriented architecture (SOA) principles to create web services.
• Used XAML in WPF for designing the application with animation effects and graphics.
• Used JavaScript to enable and disable user interface controls at the client level.
• Used ASP.Net data bound controls (Grid view, Form view, SQL Data source and Object data source) for data access and manipulation.
• Used Oracle 10g as backend databases.
• Developed Stored procedures, Views, Triggers and Functions
• Written stored procedures, views, triggers to embed business functionality.

Environment: .Net Framework 3.0/3.5, Visual Studio 2005/2008, C#, ASP.NET 3.5, ADO.NET, Ajax.Net, WCF, WPF, XAML, HTML, XML, MVC, CSS, JavaScript, LINQ, SQL Server 2005, Oracle 10g, Web Services, Microsoft Visio.

Confidential

VB.Net Developer

Responsibilities:

• Involved in creating use-case diagrams and specification documentation through customer interaction
• Involved in the design and development of the application using ASP.NET, VB.NET, and ADO.NET.
• Developed Web and WinForms, .NET components using VB.NET/ASP.NET.
• Developed and used various User Controls and Custom Controls.
• Employed Forms authentication for User Authentication.
• Involved in client side and server side validations using JavaScript.
• Used Data Adapter, Data Command, Dataset, Data Table, Data Relations and constraints for database access. Used ADO.NET support for XML.
• Used ADO.Net Technology to connect the web forms to data sources such as MS SQL Server and XML files for manipulating data in database.
• Used HTML, DHTML for designing web forms and validations.
• Wrote complex Queries, Stored Procedures and Triggers.
• Designed and developed static and dynamic pages validating client side and Server side scripts.
• Designed, Developed and tested performance-oriented stored procedures for creating data files.
• Performed Unit testing and Integration testing
• Involved in fixing bugs by debugging the application.

Environment: .Net Framework 2.0, Visual Studio 2002/2003, ASP.NET, VB.NET, ADO.NET, HTML, XML, JavaScript, SQL Server 2000, Microsoft Visio.