SUMMARY

• 15+ years’ experience in the Distribution and Logistics industry in. 6+ years RedPrairie experience at configuration, training, testing, and support.
• 10 + years’ experience as a warehouse operator and supervisor with a deep understanding of the day - to-day requirements necessary for a successful warehouse operation.

PROFESSIONAL EXPERIENCE

Confidential

Application Support Analyst Independent Consultant

Responsibilities:

• Provides daily professional support of implemented warehouse management systems in all technical aspects in company ticketing systems.
• Consults with requesting parties in all questions and technical aspects of warehouse application and respective process definition.
• Coordinates and manages all system administrative relevant IT aspects for warehouse applications.
• In this role, he/she will work in an environment with multiple partners; the logistics teams, the regional IT warehouse project team, and Corporate IT.
• Is a single point of contact for WMS support in a production environment.
• Release changes are accompanied by a training of local IT resources for all aspects of WMS.
• Technical requirements for ongoing requests for new features and functions in WMS are steered and managed via the IT Service Delivery warehouse Application Support Analyst.
• Troubleshoots and diagnoses system and application issues as documented in Help Desk Tickets.
• Escalates issues to Next Level Support desk as required.
• Is expected to suggest improvements and/or modifications to the WMS to avoid repeat issues where possible.
• Documents system processes in accordance with the company policies and procedures.

Confidential, Chicago IL

Manager Training & Support

Responsibilities:

• Approve all hours and expenses for each team member.
• Run and analyze trace files
• Provide 24/7 on call support
• Manage call tickets
• Maintain training schedule.
• Provide training for all warehouses on the conversion schedule.
• Provide 24/7 on site support for the go lives. For at least 2 weeks.
• Track and Approve all travel related expenses for the training team.
• Coach and mentor team.
• Monitor site productivity to ensure site is on track to reach the targeted goals set.
• Various other Management duties as required
• Maintain master training spreadsheet for sites being trained
• Define/document current and future processes as they relate to configuration.
• Identify/document all scenarios related to each model identifying any site specific requirements.
• Schedule team to sites to complete site surveys in conjunction with rollout schedule.
• Validate accuracy of all Work Process Flows, Work Instructions, and Training Schedule.
• Direct configuration team for defining the processes in the software in functional area.
• Develop/document/schedule a plan and instructions for testing the software
• Unit test and secure key stakeholder acceptance.
• Responsible for scheduling and ensuring the completion of the Integration test and sign-off on process.
• Attend RedPrairie training classes
• Provide training to WMS Operations team as needed when configuration changes are made.
• Schedule team to support the conversion process.
• Manage task list during conversions to identify changes or opportunities for enhancement.

WMS CONFIGURATON ANALYST

Confidential

Responsibilities:

• Make decisions for configuration requirements and communicate/disseminate to the team members.
• Partner with Director and consultants for all related Configuration issues/opportunities.
• Update the task log and issues log for functional area. Strive to meet all deadlines and communicate changes when and if they arise.
• Responsible for ensuring team members schedule and test all tasks relating to Configuration and setup.
• Assume the role of Functional Expert and guide the Team Members accordingly.
• Hold Team Members accountable and provide Documented Project Plan updated periodically to en-View senior management.
• Develop and coordinate the use of a Site Survey Check Off sheet to identify site specific requirements.
• Define/document current and future processes as they relate to configuration.
• Identify/document all scenarios related to each model identifying any site specific requirements.
• Schedule team to sites to complete site surveys in conjunction with rollout schedule.
• Validate accuracy of all Work Process Flows, Work Instructions, and Training Schedule.
• Direct configuration team for defining the processes in the software in functional area.
• Develop/document/schedule a plan and instructions for testing the software
• Unit test and secure key stakeholder acceptance.
• Responsible for scheduling and ensuring the completion of the Integration test and sign-off on process.
• Attend RedPrairie training classes
• Provide training to WMS Operations team as needed when configuration changes are made.
• Schedule team to support the conversion process.
• Manage task list during conversions to identify changes or opportunities for enhancement.

OOperations Supervisor

Responsibilities:

• Set the daily dock schedule for over 50 inbounds and outbounds.
• Managed anywhere from 12 to 30 fork lift operators.
• Created several hundred work instruction documents ISO.
• Conducted training classes for forklift certification and safety.
• Received training as certified hazmat first responder and first aid (including CPR).
• Received additional training in inventory control management functions.
• Conduct yearly inventory for all clients
• Conduct cycle counts daily to insure inventory accuracy was maintained
• Research over and shorts reported by clients
• All inventory functions, and duties as required
• Hold and conduct safety meetings.
• Hold and conduct forklift training, and certifications.
• Executed all functions of an operator to include picking, receiving, loading and unloading trailers. shipped orders
• Winner for the 10 Year Safety Award. Only one of nine individuals to earn the recognition out 57 total individuals.
• Hand selected to help with other sites implementation. There were 6 sites where assistance was provided. Time at the sites was varied.
• Hand selected to help with other sites that where behind schedule. There were 6 sites where assistance was provided. Time at the sites was varied.
• Ran the entire warehouse facility for 6 months during the hiring process of a replacement GM