SUMMARY:

• Software Development Life Cycle (SDLC) - Test Plans - Functional Test Cases - Root Cause Analysis
• Multi-Disciplinary Team Management - QA Standards - End-User / Client Communication
• 12 years of experience in Quality Management/ Project Management/ Release Management/ Risk Management of the software for various applications
• Managing various projects from Test Planning, Test Strategy, Test Scenario, Project & Process review
• Worked as a Scrum Master for present org. with help of JIRA to drive project in timely manner
• Experience in Quality Management with various projects such as Ecommerce, Digital Media, life science, Insurance, Investment Banking, Retail Banking, Dataware Housing, Hospitality, Educational, Judicial etc.,
• Have knowledge and expertise in implementing various applications like Salesforce, SaaS, ecommerce, ERP,SAP CRM, Siebel 8.0 CRM, Dot Net, Dataware housing, SAP BO/BI, Oracle Form, JAVA.
• Used various tools like JIRA (SCRUM), CLARIZEN, MPP, Quality Centre, Test Director, Selenium, Clear Quest, VSTS, VSS.10,000ft, Jira, Confluence, ALM, Rational Suite, Quick Base, Zoho
• Expertise in Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).
• Worked with various methodologies like Water-Fall, Agile, Repetitive, V-Mode etc. and experience in working with multi-tier systems.
• Expertise in Quality Assurance and testing of Cloud, Web Applications, and Client & Server Applications.
• Quality management using Microsoft Project plan for effort, schedule and resource planning.
• Requirement Analysis, Test case design, and quality assurance of Cloud based, Client-server & Web based applications for various industries.
• Extensive experience in automated testing of applications with use of various tools like Winrunner and Load Runner, Rest and Soap UI web services.
• Experience in preparing user reference documents and Process flow diagrams.
• Experience in gathering & reviewing requirements, System design documents and developing Test Specifications, Test Plans, Test Strategy, Test Scenarios, mockup Test data that simulates Production data, Test cases, Test Scripts and various Test metrics
• Extensive experience in performing different types of testing including System Testing, Functional Testing, Integration Testing, Regression Testing, Smoke Testing, GUI Testing, Database Testing, Performance, Stress, Load testing and User Acceptance testing.
• Experience in working on AGILE methodology using JIRA for managing different SPRINTs.
• Experience in Defect Management and in using defect tracking tools like Test Director, JIRA, HP ALM or Quality Centre, Rational Quality Manager RQM, Test Director, Quickbase, Zoho, PVCS Tracker, and Clear Quest etc.
• Experience in Continuous Integration tools like Jenkins, SVN, ANT, MAVEN, GIT, and Github.
• Experience in Data warehouse, ETL testing and BI report testing using various tools like SAP BW, Power Center Informatica tool.
• Delivered excellent customer service and gained respect of client management and end-users.
• Strong analytical, time management and problem-solving skills

TECHNICAL SKILLS:

Testing Tools: QTP/UTF, Winrunner, Load Runner, Rational Suite, Open source, SoapUI etc.

Defect Tracking Tools: JIRA, Confluence, PVCS Tracker, RQM, Zoho, Quickbase, Bugzilla, Quality Center, TD

Web Technologies: Salesforce, CPQ, CLM, Zuora, Siebel, SAP CRM, PHP, ASP.NET, XML, HTML, VBScript, Java

Other Tools: Microsoft Project, Microsoft Visio, Microsoft Word, Microsoft Excel, Clear Case, Microsoft . Access, Share Point, JIRA, Box, RTM, Clarizen, Smart sheet, 10000 FT, Confluence.

Database Management System: Oracle, SQL Server.

Programming Languages: C, C++, Java, Dot Net, PHP, SQL.

Operating Systems: Windows 10, 8, 7, Vista-XP-2000-NT-98.

PROFESSIONAL EXPERIENCE:

Confidential

Technical Sr. Consultant

Technology: Dot Net, Azure web service, Dev Ops, MS Visio, ALM, UFT, HP ALM, TestNG, Zoho, Jira, Jenkins, Git, Github, ANT

Responsibilities:

• Managing projects in Waterfall methodologies, from inception till delivery, on schedule and within budget, meeting client’s quality expectations
• Collecting information AS-IS process flow on MS Visio and converting/suggesting TO-BE Process flow MS Visio for new system.
• Analyzed and understood business needs, objectives and constraints and accordingly plan, design and propose solutions
• Document existing workflows, business rules, system functions and processes in parallel with design and development team.
• Developed schedules and establish priorities with the guidance of Confidential stakeholders.
• Coordinated meeting with end users to collect requirements and with development & QA team regarding key enhancements.
• Worked on programs/projects requiring the integration of cross-functional technology and/or business solutions
• Developed and maintained an expert level understanding of Enterprise systems, dependencies, organizational goals and technology platforms
• Created and Developed Test Data strategies that ensures data used for testing is complete, acceptable and secured & reviews with stakeholders and executive staff for approval.
• Collaborated with environment management team to develop and communicate test environment needs. Ensure the on time and quality delivery of test environments.
• Reviewed and approved test plans to ensure objectives are achievable and realistic and validate that all requirements are covered and quality standards and guidelines are being met.
• Participated in requirement gathering, functional blue printing and technical design sessions, as needed.
• Weekly Bridge call with business Analyst, Solution Architect, Product/Dev team and QA to follow up on progress of Major Release with reference to SOW based on Product Road Map.
• Daily Bug Triage call with Dev and QA team with Operational and Release prospective
• Partner with functional leads to consistently deliver complex and time-critical client projects/programs within budget, using best-in-class project plans, resource planning and time tracking
• Leads and co-ordinates the Go-Live activities including the execution of the deployment Plans and checklists.
• Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists
• Planning and conducting UAT session with users and End-users before production
• Maintained expert level understanding of test methodologies (agile, Scrum, waterfall, V-model) and mentor, train and coach testing resources in the appropriate test artifact creation.
• Assisted the Automated Test Lead in conducting Proof of Concept evaluation efforts and identifying and creating plans for automation of eligible work streams.
• Maintained all testing ALM tools and workflows & also Drive lessons learned and retrospective activities
• Conducted audits on testing artifacts, plans, processes, procedures and methods to ensure activities within the TCOE are aligned with the TCOE Test Strategy.
• Defined and implemented of testing standards and procedures
• Leading teams of highly creative quality assurance professionals in a dynamic, fast paced environment
• Managed recruiting, hiring and training for team growth
• Mentoring of team members, and establishing and maintaining a practice within the team of all senior individuals mentoring those junior to them
• Worked closely with the other QA teams and software engineering managers on overall project delivery and improvements
• Defining and collecting process metrics, and leveraging them to design improvements to development and quality processes.
• Train staff to manage expectations and communicate effectively with project stakeholders.
• Oversee, manage, and drive testing efforts for multiple projects with multiple project teams.
• Provided staff supervision and day-to-day management.
• Collaborated closely with Quality Leadership across the entire QA organization to drive a culture of continuous improvement.
• Worked with representatives from all Technology groups to identify areas for improved efficiency, and to refine and improve the company’s software development processes.
• Collected feedback from end-users, understand root cause for lack of adoption of key processes, and collaborate with system administrators and vendors to implement enhancements (features and/or processes) that will scale our operations
• Prepared reports/Dashboard for upper management on status of projects, including baseline and cost variance projections
• Ensured projects pipelines are up-to-date at each capacity planning meeting
• Created strategies for risk mitigation and contingency planning on an as-needed basis
• Communicated Project Plan on timely manner, Maintain Change Management Plan for and against CR’s
• Discussed and finalized Project Schedule and Drive daily Triage call with onshore & off shore team to maintain Quality standard and SLA for all CR request.

Confidential, Los Angeles

Sr. Consultant

Technology: Salesforce Sales & Marketing Cloud, CPQ, CLM, Siebel, Java, PHP, MS Visio, Amazon Web service, Tableau, SOAPUI, Clarizen, 10000 ft, SmartSheet, Jira, Confluence, Jenkins, Bitbucket ANT, MAVEN, HP ALM etc.

Responsibilities:

• Experience in Salesforce Applications like Sales, Services and various functionalities like Account-Contact management, Opportunity management, Case management, Order management, Contract & Billing and Goal Management (Sales Rep Goals) for Digital products.
• Review and approve test plans to ensure objectives are achievable and realistic and validate that all requirements are covered and quality standards and guidelines are being met.
• Validated custom objects/tabs, custom fields, relationships, Users, Profiles, Roles, Sharing rules, Workflows and other features of Salesforce application.
• Participate in requirement gathering, functional blue printing and technical design sessions, as needed.
• Maintain expert level understanding of test methodologies (agile, Scrum, waterfall, V-model) and mentor, train and coach testing resources in the appropriate test artifact creation.
• Assist the Automated Test Lead in conducting Proof of Concept evaluation efforts and identifying and creating plans for automation of eligible work streams.
• Maintain all testing ALM tools and workflows & also Drive lessons learned and retrospective activities
• Manage test activities throughout the SDLC.
• Single point of contact for 4 vendors in three different location (Handling 2 different offshore team)
• Developed QA Plans and Test Plans.
• Effort estimation on need basis using Confidential standard.
• Define and implement QA standards.
• Identify resource allocations and constraints.
• Experience in HP ALM with requirement & test case configuration, mapping, execution, defect triaging and test reporting.
• Review and approve test results.
• Created database queries to collect and analyze data for software process evaluation
• Coordinate User Acceptance Testing (UAT) activities.
• Evaluated test tools for use in regulatory, security, automation and performance testing.
• Created and maintained Test Metrics for management reporting
• Mentor junior level testers in test standards and test tools.
• Manage System Test activities conducted by onshore & offshore resources.
• Leading team of 21 in performing test reviews, identifying requirements, creating test cases, reviewing test plans, results, test summary reports, ensuring system meets the requirements and post production validation.

Confidential, MN

Sr. Consultant (QA)

Technology: Salesforce Sales, Mortgage Express (Desktop, Web Based), Siebel, SAP CRM, EMEA, SAP R3, SAP BO/BI, ASP.Net, Java, Rave, Medidata, QTP, Load runner, HP ALM, RQM etc.

Responsibilities:

• Managing smooth implementation of functional and Performance testing of the application.
• Delivering & implementing the project as per scheduled milestones and responsible for Test Execution and worked on Performance Report
• Worked on Migration from old system to current SAP CRM system testing
• System level integration between legacy systems and SAP system.
• Performance testing using WSDL in staging environment
• Requirements verification and analysis related Functional & Non -functional requirements.
• Designing Functional Sanity, UAT, Regression and Performance Test Strategy,
• Responsible for Functional & Performance test plans and effort estimation
• Reviewing test scenarios for Functional & Performance Testing.
• Worked on Load Runner setup and configuration across generators and monitors.
• Scheduling project for releases in coordination with clients.
• Testing software programs to compare to specifications and documentation.
• Created Functional Test Plan, Test Strategy
• Created functional Scenario, Test Data, Test Condition
• Creating functional Scenario, test Data, Test Condition for iOS Apps (Including Cloud App).
• Review Test scenario’s, Test script
• Scheduled test script execution
• Publishing test result in share point and share with stakeholders, PM and Senior Management
• Documenting, tracking in Share Point
• Communicating test results & PA analysis.
• Reporting Testing Status & project progress as appropriate to Stake holder/Client.
• Mentor junior level testers in test standards and test tools.
• Manage System Test activities conducted by offshore resources.
• Handled various Tier 1, Tier 2 and Tier 3 projects.
• Led team of 36 in performing test reviews, identifying requirements, creating test cases, reviewing test plans, results, test summary reports, ensuring system meets the requirements and post production validation.

Confidential

Sr. Consultant (QA)

Technology: Salesforce Sales cloud, Siebel 8.1, SAP CRM, Oracle, Microsoft Visio Flow Diagram, Quality Centre, QTP/UFT

Responsibilities:

• Developed, designed, planned, and scripted testing scenarios for feature and regression testing for all company products: analyzed software requirements and design documentation, created test plans and test cases to validate business logic and software performance using Black box (functional) testing techniques.
• Participated in project meetings and used leadership, analytical and problem solving skills to contribute to the quality of the product.
• Performed thorough impact analysis for the CRs raised and provided realistic estimates for the test life cycle.
• Created test dashboard, reports for the client and management reviews.
• Led team of 7 and managed the test activities throughout the Software development cycle.
• Effectively communicated, documented, and validated software defects across departments.
• Created database queries to collect and analyze data for software process evaluation.
• Evaluate and approve use of automated tools.
• Participated in the creation and execution of automated test cases using QTP.
• Managed scopes and test execution, scripts, which included coordination with the various test teams
• And providing test execution.
• Created test data, executed the workflows in UNIX system, worked on ETL process with the help of Toad using FTP, verified the result in database and SOAP XMLs generated.
• Types of Software Testing: Unit, System, Performance, Integration, Regression, Acceptance and UAT.
• Prepared and tracked daily status report for multiple releases.