Overview

• 15 years IT experience covering multiple facets of technical, network and programming support
• 10 years of programming experience
• 10 years of experience in application, desktop, end-user and network support

Technical Competencies

Software: Microsoft Office 2010 2011 Mac , Open Office 2.0 Dreamweaver MX 2004, Active Directory and Exchange Management Nagios, Netcool, Backup Exec, Arcserve, iBac, Visual Studio 2008-2012, Toad, Team Approach 5.0.13, SAS 9.2, SSMS, BIDS, SSIS, SSRS, XCode, Eclipse, Netbeans

Operating Systems: Windows 95, 98, NT, NT Server, Windows 2000, Windows 2000 Server, Windows 2003 Server, Windows PE ,XP Pro, Windows 7, Windows 2008 Server OS/2 CentOS, Solaris 10, Solaris 9, Red Hat Linux Enterprise 4, Mandrake 10.1, Gentoo, Mandriva, Ubuntu, Mac OS X, ACF2, iOS 6-7

Programming Languages: HTML, JavaScript, CSS, Visual Basic, Wiki Syntax both Tiki and Media Wiki , familiarity with Perl, bash scripting, AS/400 query writing, PHP, C , PL/SQL, VB.NET, T-SQL, Objective-C, Java, Ruby, XML

Services and Protocols: Apache,, NRPE, Tomcat, SNMP, SCP, SSH, Telnet, Digicm, NTP, IIS 6.0, Nagios, JBoss, Wireshark testing, FTP, SFTP, JSON

Hardware: Extensive hands on experience with Windows servers and workstations, Macintosh and AS/400.

Databases: MS SQL Server 2008 R2 and 2012, including SQL Agent, Oracle 9i, MySQL, SQLite

Professional Experience

Confidential

Lead Integration Developer: C - .NET - SQL Server

• Develop ETL strategies using SSIS and C to automate the import of data from flat files into data warehouse and for transmission between Oracle 9i and Microsoft Dynamics CRM.
• Develop Ruby and C scripts to support daily operations including the retrieval and submission of data via SFTP and JSON APIs.
• Develop program to validate data from vendors prior to upload.
• Develop SQL Server stored procedures, views, functions and indexes.
• Spearhead automation of daily tasks
• Design forms in Microsoft Dynamic CRM using JavaScript and in SharePoint using Business Intelligence.
• Develop and implement monitoring scripts for Windows server and assist with the development of database standards and related staff training.

Confidential

Programmer Analyst: C - .NET

• Created extensive system of change logs for the direct mail tool to keep track of user changes and generate daily reports.
• Developed web-based direct mail tool for program managers to keep track of their mailings, tasks, packages and important dates for various mailings throughout the year. Our analytics group utilized the data from this tool to track the success of various mail campaigns.
• Created web-based tools for: basic file maintenance, format checking and procedure automation prior to upload to database.
• Developed interface in support of nightly General Ledger processing.
• Created reports using Microsoft Reportviewer and augmenting the Team Approach application.
• Administer edWindows 2003 SAS and Sun Solaris 9 servers including the reboots and the restarting of services.
• Created C scripts to monitor SAS user sessions as well as disk space on the SAS servers.
• Created several automated shell scripts to collect vendor files via FTP, run lockbox reports to mitigate errors and migrate files to the appropriate folders for processing.
• Created ad-hoc on the fly reports using UNIX shell scripts and PL/SQL, Perl, HTML, SAS, C and VB.Net.

Confidential

Network Engineer

• Administered backup software/hardware using Windows Server 2003, Windows XP Pro and Windows PE.
• Created/restored ghost images. Experience with PHP, MySQL, batch file scripting, Perl, HTML.
• Assisted customers with hardware and software issues. Setup KB Publisher for customer-facing knowledge base.
• Installed Bugzilla for development team.

Confidential

NOC System Administrator

• Provided highest tier of customer support.
• Manage roll-out of new end-user hardware.
• Supervised, coach and train NOC team members. Assign daily activities for night shift team.
• Monitored services on both Red Hat Enterprise 4 server as well as CentOS a Red Hat Linux based OS .
• o Analyzed process output and diagnose errors in preparation for escalation.
• o Administered Nagios alert system and configuration of NRPE when new services were required for monitoring on Cent OS, Mandrake 10.0, Red Hat Enterprise 4, Solaris 10, and Windows 2003 servers.
• o Wrote and edited Bash and Perl scripts as required for Red Hat Enterprise 4, Cent OS and Mandrake 10.0 servers. Use Nagios, Netcool, and custom tools for the monitoring and surveillance of the network and systems infrastructure.
• Experience with Apache, PHP, MySQL, Perl, BASH, HTML CentOS, Mandrake 10, Solaris 10, Red Hat Enterprise 4.
• Implemented Tiki Wiki on CentOS server for the purpose of documenting new procedures, blogging immediate changes and logging pending events in an online calendar, linked to main Wiki page.
• Monitor and support network for nationwide VoIP telephone company.

Confidential

Technical Support

Troubleshooting both Windows NT and Windows 2000 Professional and optimizing performance. Support RES software, run SQL queries and commands to resolve certain commonly known bugs and issues.

Confidential

Assistant Programmer

• Programmed client text into Survey Systems 8.1 and exported to the web server.
• o Develop JavaScripts for exporting web surveys and assist in writing macros to streamline processes. Utilize ASP, HTML, JavaScript, Visual Basic and Microsoft Access to assist in the design and implementation related tools.
• o Designed and implemented system for monitoring quotas, respondents and errors.
• Maintained over 70 Seepoint touch screen computers, cleaning and aligning them as needed.
• Monitored the collection of dial data for new television promos and pilots Nielsen's extranet software package
• Performed attended and unattended installs of Windows XP, 2000, 98, and 95. Install and configured Novell Netware Client. Monitor and setup videoconferencing using Polycom system. Edit and dub video masters onto DVD and/or VHS using a combination of DV Capture-AVI, Storm Edit, and Nero Burning ROM.
• Provided support for data control including the cleaning of data in SPSS and the creation of tables in Microtab 2004.
• Provided end-user desktop support for Windows 2000 and printing.

Confidential

Network Security Administrator

• Wrote AS/400 queries to obtain both archived and non-system report data, joining multiple files to produce desired results.
• Audited security tables to identify and correct data integrity issues e.g. blank fields, duplicate Ids, ids with incorrect user information, invalid contractor accounts .
• Prepared site for Y2K compliance setup new systems, installed compliant software, etc. . Assist with ISO9002 audit.
• Performed weekly and daily tape backups using both the 3490 and 3590 tapes.
• Participated in disaster recovery operation in which 50 sites had to be pointed to a back-up AS/400 unit under very hot time restraints.
• Maintained documentation on security administration procedures for all supported systems.
• Managed Global Network ID's using Active Directory and provide VPN Support.