Sr.Macro Developer Resume

SUMMARY

A result oriented professional with 8.0 years.
Excellent VB.Net,ADO.NET,VB and VBA Script coding Skills for the macro development
Interation of SQL Server 2008 R2 with Mainframe.
Expertise in handling and coding with IBM - PCOM mainframe
Cross functional experience in the areas of Operations and WFM.
Expertise in Inventory allocation & MIS Report generation with in the Organization.
Proficient in managing Inventory & Work coordination functions with various dept, addressing operational issues, resolving performance bottlenecks and achieving desired objectives.
Keen customer centric orientation with excellent communication, relationship building and negotiation skills.

TECHNICAL SKILLS

Operating System: Windows 98, 2000, XP.

Backend: Oracle 9i

Languages: C,C++,and VB 6.0

.Net Technologies: VB.Net,ASP.Net,ADO.Net

Script Language: UML, XML, HTML, Java Script, VB Script.

PROFESSIONAL EXPERIENCE

Sr.Macro Developer

Confidential

Responsibilities:

Development of Macros in VB Application
Development of Windows Tools in .Net Application(VB.Net)
Automating the tools for the process to reduce manual intervention
Automating the Complex reports owned by WFM
Responsible for generating accurate, timely and efficient MIS Reports at process level on an on-going basis (Weekly/Monthly/Quarterly).
Data Analysis and reporting out to Internal and External clients
Managing staffing requirements as per call forecasting
Responsible for compliance report for site.
Liaison between different functional departments and process.
Preparing and automation of Dashboards, Utilization Report & Cost per Transaction Report.
Reporting to operational requirements in specified timeline.
Interaction with counterparts, where required, to aide inventory supervision.
Resource balancing to drive internal objectives.
Performance Optimization/Volume Projection/Scheduling/Rostering /Attendance Management/Data Mining.
Inventory uploading basis site capacity & global target setting.
SOPs review and generation for different report generation work allocation & training with counterparts.
Calculation of shift targets & allocation to all team leaders.
Hourly achievements of mails against the Capacity.
Weekly MIS for Onshore which includes the updates targets, achievements, reason for non-achieving the target (if any), forecasting and warning, average productivity of each team. Overtime hours, IT issues.
Responsible for resolving and reducing customer problem while they processing the claim.
Assist in scheduling and time management.
Act as mentor for team members.
Responsible for allocating the work to the subordinates, ensuring timely completion.
Preparing and generating reports for tracking performance/profitability and submitting the same to the top management on a fortnightly/weekly basis for review.
Actively involved in monitoring time management and suggesting improvements in the processes, for enhancing operations.

Confidential

Sr.Business Associate

Responsibilities:

Team Management ability.
Planning skills- ability to prioritize the tasks and deliver assigned task as per deadlines.
Strong knowledge of Computers.
Excellent communication skills both verbal & written.
Ability to work with cross- cultural staff.
Self initiated, drive and zeal for continuous improvement.
Understanding of end-to-end process and appreciation of critical parameters.

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