SUMMARY

• Around 7+ years of experience in CRM software industry and 4+ years of experience in Microsoft Dynamics CRMversions 4.0, 2011, 2013, 2015, 2016 product including application features and functionality.
• Configuration and Customization, requirements gathering and design discussions and workshops with business stakeholders, writing functional, design and technical specifications.
• Experience in developing, and implementation of software applications using ASP.NET, C#, MVC, XML, Java - Script, JSON, IIS, SQL Server 2014, and Active Directory.
• Expertise in creating web forms, web controls, user controls and validation controls in ASP.Net.
• Developed close to 40+ Plugins in MSCRM 2016, 2015, 2013, 2011.
• SME/Communication SME for Sales visits. Presented internal and external educational talks.
• Experience in designing & supporting business processes, Marketing, Customer service & Sales.
• Experience in working with configuration management and version control tools like Team Foundation Server (TFS).
• Demonstrates excellent grasp onCRMapplication, domain, industry and related domains. Able to guide customers towards cost-effective solutions, a multi-phase roadmap to allow customers to take long-term advantage of their investments inCRMsolutions.
• Good knowledge of Web Development skills like HTML, CSS, XML, JQuery, JavaScript, and Visual Studio.
• Experience in XML related technologies: XML, XSL, XPATH and XSLT for formatting output and schemas.
• Extensively used application capabilities such as Queues, activities, Data import, charts and dashboards.
• Exposure in configuring and working with Windows OS, IIS, Outlook with CRM plug-in, SharePoint Server.
• Worked extensively with Agile Methodologies such as Extreme Programming, Scrum, Waterfall Methodologies and Test-Driven Development (TDD) and Design Patterns.
• Excellent Track record inCRMindustry with Microsoft DynamicsCRMat application, industry and domain levels.

TECHNICAL SKILLS

ERP Technologies: Microsoft Dynamics CRM 2016, 2015, 2013 and 2011.

Web/ application Server: IIS

Documentation Tools: MS Word, Power Point, Excel

Databases: SQL Server 2014/2012 and MS ACCESS

.NET Technologies: C#.NET, ASP.Net, Web Services

IDE/ Tools: Microsoft Visual Studio 2010/2012/2013

Reporting Tools: SSRS and Crystal reports

Web Technologies: HTML5, XML, CSS3, JavaScript, JQuery

Operating Systems: Win 10/8.1/7/XP and UNIX.

Scripting Language: Java Script

PROFESSIONAL EXPERIENCE

Confidential, Redmond, WA

Microsoft Dynamics CRM Developer

Responsibilities:

• Involved in story discussions in understanding business requirements, analysis and study of customers’ requirements.
• Used XRM Tool Kit for customizing Site Maps for different user level privileges.
• Used Synchronous and Asynchronous Plugins and Workflow activities for various CRM activities during development phase.
• Developed Plug-ins in CRM to facilitate complex business rules and validate data, create events.
• Customized CRM forms, implement business rules and validations with the help of web resources (java script) using XRM libraries.
• Installed and configured MSDynamicsCRM2016 system for development and testing, configured server instance, created organizations.
• Customized system entities, custom entities, customized Workflows and Plugin’s for automated processes to meet the business requirements.
• Worked on the initial setup for the Production environment created Business Units, Roles and users, imported accounts and assigned ownership.
• Worked with business analysts, MS DynamicsCRMsupport analysts and users to evolve MS DynamicsCRMfeatures and functionality.
• Designed and created training material for the end-client.
• Actively participated in SCRUM meetings of the project implemented in Agile project management methodology.

Environment: Microsoft Dynamics 365 Online, 2016, MS DynamicsCRMSDK, C#, Asp.net, Visual Studio 2012, MS Outlook, IIS 8.0, JavaScript, XML and VSO.

Confidential, Dayton, OH

Microsoft Dynamics CRM Developer

Responsibilities:

• Extensively used Advanced Find functionality and built Fetch XML's in DynamicsCRM.
• Worked on Attributes/Entity/Form/View/Ribbons/Sitemaps Customizations and written Client side scripts using Java Scripts.
• Customization of MSDynamicCRM2016Online and deployment of solutions.
• Developed plug-ins, created workflow activities consumed MS DynamicsCRMweb services using CRMSDK and configured the integration of MS DynamicsCRMwith existing website.
• Extensive experience inTFStool for migrating and integrating requirements into work items from various repository tool.
• Developed Dynamic reports using Microsoft Dynamic CRM interface an SSRS and deployed it on the CRM that were used in the applications depending on rules.
• Created the SSIS packages and updated them accordingly to the business.
• Involved in developing reports using Report Wizard, Report Builder, Report Manager and deploying reports in SQL Server Reporting Services (SSRS).
• Used MS DynamicsCRM2015 to customize system components such as forms, views, entities, attributes, relationships, and entity mappings per entities in real estate domain.
• Managed and Rationalized service cases, sales literature, defined work flows and resolution activities.
• Upgraded Asp.net web pages, web resources script, and plug-ins and workflow assemblies.
• Worked on querying SQL 2014 database for customer production issue resolutions.
• Created forms and views for new modules to be added toCRMsystem.

Environment: Microsoft DynamicsCRM8.0, Microsoft DynamicsCRM2015, MS DynamicsCRMSDK, C#, Asp.net, Visual Studio 2012, MS Outlook, IIS 8.0, JavaScript, XML, SQL Server 2014, SSRS and SSIS, TFS.

Confidential, Dallas, TX.

CRM DEVELOPER

Responsibilities:

• Development of CustomizedCRMXRM system for the Payers Market.
• Created and Maintained documentation and conducted end user training while implementing and supporting CRM system.
• Translated Business Requirements Document (BRD’s) to functional specification documents.
• Experience in XML technologies like DOM, XML Schema, DTD, XSLT, SOAP, WSDL, Web Services and WCF Services.
• Used Scribe to Integrate the Customer details and Sales Information to the MSCRM. Developed complex reports using SSRS and deployed into MS CRM.
• Architect solutions based on the scenarios. Worked on XML files especially during editing the customization XML file with schema validation.
• Used performance monitor to epitomize performance and fine tuning CRM SQL database and CRM application server.
• Customized Dynamic CRM using CRM SDK tool with JavaScript.
• Coordinate and assist with maintaining companywide data integrity forCRMsystems as well as all related data feeds scanning functions and system reporting function ns
• Created Project Plan for scheduling resources to pre-sales / POC solution.
• UsedMicrosoftTeam Foundation Server (TFS) for version Control and source code maintenance needs.
• Configured and Administered user accounts, profiles, roles and security.
• Integrated SharePoint Document Management withCRMApplication.

Environment: Microsoft DynamicsCRM2015, C#.Net, JavaScript, SDK, IIS 7.0, Scribe, HTML5, JQuery, Visual Studio 2010, SQL Server 2014/2012, TFS, .NET 4.0, SSRS reports.

Confidential, ST.Louis, MO

CRM CONSULTANT

Responsibilities:

• Worked with business analysts, MS DynamicsCRMsupport analysts and users to evolve MS DynamicsCRMfeatures and functionality.
• Created custom entities and attributes to meet business requirements.
• Involved in migration of the current Microsoft DynamicsCRM2011 version to theCRM2013 version in TSQL server.
• Designed and executed strategies of Data Migration from CRM 2011 toCRM 2013 using SSIS/CRM Data Import feature.
• Actively participated in SCRUM meetings of the project implemented in Agile project management methodology.
• Customized MS CRM form On Load, On Change, On Save Status changes events with JavaScript and JQuery.
• Reconfigured the Auditing of system and entities in Microsoft DynamicsCRM.
• Provided training and ongoing support for customers in report building, data quality and new integrations.
• Assisted QA team in building scripts in test partner tool for functional testing.
• Developed Plugin and Custom Workflows.
• Used Scribe adapter to import data fromCRM2011 toCRM2013 to load data into entities

Environment: MSCRMDynamics 2011/2013, Scribe, C#, ASP.Net, JavaScript, LINQ, TSQL Server, Visual Studio 2010, Windows 8.1/7/XP.

Confidential

.Net Developer

Responsibilities:

• Followed Agile Methodology, using the project management software On Time.
• Developed and tested the code for Enterprise Management Information System using ASP, Visual Studio 2005 with SQL Server database.
• Used Ajax, CSS, JavaScript for the front-end web development. Used Data tables and jQuery validations plugins for client side operations.
• Developed custom page in App Code and Code- behind to support the presentation layer.
• Implemented ASP.NET built-in validations in Web Forms.
• Used the Web Server validation controls for simple validations to be performed on client side and server side
• Developed user interface screens using ASP, JavaScript and HTML/CSS.
• Used ADO.NET to connect to SQL Server database.
• Created custom reports and exported it in PDF format.
• Used Cross Tabs, Sub Reports, Formulas and Parameters in the reports.
• Responsible for Requirements Gathering, Object Oriented Analysis, Design, and Development of the application.

Environment: .Net 3.0, C#, WCF ADO.Net, XML, XSLT, SQL Server 2008 R2, ASP.NET MVC, JavaScript/ DHTML, XML and AJAX.