Software Programmer Resume

SUMMARY

ITIL V3 Foundation certified, having more than 5 years of IT experience in support and maintenance of .NET and SQL Server applications.
Having more than 3 years of IT experience in developmentof various clients - server applications, coding, designing and implementation using .NET and SQL Server.
Strong experience of database handling in production working environment.
Working Knowledge of SSIS, Database backup, Indexing etc.
Responsible for interaction with the client and capture requirements. Also organize and lead discussions/meetings with managers regarding implementation of the processes.
Strong leadership, communication, interpersonal, technical, managerial, project management, problem solving and decision-making skills.
Worked in distributed environment using VSS.
Domain Knowledge of Billing, Telecom, Stock and Foreign exchange, MVNO, Education, HR Review etc.
Involve in application development and Unit, Integration and System Testing. Debugging and troubleshooting of the application.
Handle smooth implementation, deployment and testing of the application at client location.
Extend post go-live and application maintenance support to the client.
Post release and other application maintenance & support to the client.
Automation of Task through VB & shell scripting.
Planning and implementing software rollouts and os deployments/upgrades.
Leading a team of 5 members & responsible for the maintenance & troubleshooting of all existing web and windows based application and data base.
Responsible for provides application/software bug fixes, tuning, performance monitoring, troubleshooting, deployments, support, documentation of standards and procedures for the administration and maintenance of all supported environments.
Ensure the Applications Support team delivers a professional, customer focused and high performing support service in line with agreed service scope and service levels.
Maintain and improve application and software support methods, standards, KPI’s and SLA’s across all ITS supported applications and software.
Proactively monitor applications/systems to capture potential issues (e.g. alerts, performance, services and schedulers & data base jobs) before they occur, in accordance with monitoring/maintenance procedures.
Helping team into technical or domain related queries.
Coordinating with development team for new changes and taking download of process and technical changes and train to team mates for further support & maintenance.
Writing complex queries and procedure in SQL Server.
Gathering MIS data requirement from client and providing data.

TECHNICAL SKILLS

Languages: Visual Basic 6.0, Visual Basic. Net, C#

Web Technologies: ASP. Net, HTML, XML, JavaScript& VB script.

RDBMS: MS SQL Server 2005/2008

.NET Tools: ASP.NET Web services, .NET Window services

COM/ActiveX Tech: Web Services, Windows services

Protocol: TCP/IP,FTP, SFTP

Reporting Tool: Crystal Report 9.0/8.0

Designing tools: Visio, Microsoft Visual Source Safe

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