Application Support Analyst Resume Seattle WA - Hire IT People

SUMMARY

I have been an associate with Confidential Limited since start of my work career.
The total period of my association with Confidential has been 7 years and 4 months till date.
Major area of experience has been application development, application support coordination, application production support, project delivery of various sizes and Business analysis.
My primary technological area of work has been C#, ASP.NET, SQL server and Oracle.
I am also well versed with SDLC. I possess proficiency in Application lifecycle maintenance and Production Support.
I have worked in the Banking & Finance, Telecommunication, Media Publication, Media & Research and Pharmacy line of business.

TECHNICAL SKILLS

Programming: C#, VB.net, JavaScript, XML, CSS

Databases: SQL Server 2000/05/08, Oracle 9i

Frameworks/IDE: Microsoft ASP .net, Visual Studio 2003/05/08, VSS, TFS, SVN

Other Tools: Remedy 7/7.5, CCM.net, TeamSite, Open Deploy

PROFESSIONAL EXPERIENCE

Confidential, Seattle WA

Application Support Analyst

Responsibilities:

Responsible for production support for applications critical for day to day business of Confidential
Service restoration and improvement in compliance with Incident, Problem and Change process, ITIL Standards
Tier 2/3 support activities for Microsoft technology based application (C# Asp.net, SQL server), TeamSite, Open Deploy
Coordination with other technology tower teams (DBA, Windows, Data Provider, Network Admin, Security etc)
Coordination with offshore team to get the issues resolved
Minor enhancements to the application

Confidential, Minneapolis MN

Reverse engineering Analyst

Responsibilities:

Reverse engineer the application in ASP.net and C#.
Class and sequence diagram generation using Altova UModel reverse engineering tool
Documentation of the reverse engineered applications.

Confidential, Oldsmar FL

Application Support Analyst

Responsibilities:

Analyze and interpret customer issues or needs and provide them with the solution.
Service restoration and improvement in compliance with Incident, Problem and Change process, ITIL Standards
Share information collected from the customers with the software development team.
Process implementer and monitor for various processes being followed in the project group.

Confidential, Oldsmar FL

Business and Process Analyst

Responsibilities:

Elicit requirements using interviews, document analysis, scenarios, business analysis, task and workflow analysis.
Analyze and interpret customer business needs and translate them into application and operational requirements.
Relay information between the customers and the software development team
Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
Provide Demos of the tools to customer

Confidential

Module Lead and Developer, Requirements analyst

Responsibilities:

Confidential

Software Developer

Responsibilities:

Enhancement of CCM.net - an ITIL based service desk tool, tool was being enhanced to meet all ITIL standards
Studying ITIL Incident, Change and Problem management process and standards
Gap analysis between existing functionalities and standard process
Design of web pages as per requirements
Development using ASP.net 1.0, C# and Oracle 9i
Unit testing and System testing

Confidential

Software Developer

Responsibilities:

CCM.net ( Confidential developed tool) Incident management module implementation.
Abstract up from low-level information to a general understanding
Developing web application using C#, ASP.net and Oracle 9i
Code review of the team members.
Unit testing of application

Confidential

Software Developer

Responsibilities:

CCM.net ( Confidential developed tool) Incident management module implementation.
Abstract up from low-level information to a general understanding
Developing web application using C#, ASP.net and Oracle 9i
Code review of the team members
Unit testing of application