Application Support Engineer Resume Denver, Colorado - Hire IT People

SUMMARY:

Problem solving Application Engineer with a passion for Business Process Automation with a focus on ASP.NET (C# and VB), PHP, MySQL, and associated web technologies (Javascript, AJAX, JSON, etc). Currently seeking development or support roles here in the greater Boulder/Denver area.
Specialties: Objected Oriented Programming, Business Process Automation, Web Design.
Highly motivated professional with 6+ years of information systems and business technology experience, including:
4+ years experience resolving and documenting support tickets with SalesForce and other software.
4+ years experience developing and supporting internal systems using C#, and web technologies.
6+ years experience with database design, implementation, and support using MS SQL and MySql.

PROFESSIONAL EXPERIENCE:

Confidential, Denver, Colorado

Application Support Engineer

Responsibilities:

Member of tier - 1 support team, rotated on call (Friday nights and holidays). Documented and resolved support cases using SalesForce.
Designed and supported internal software to aid day-to-day operations and activities using Python, Bash, PHP, and other web, scripting, or database languages.
Answered support calls, created salesforce cases, monitored bug queue and worked with Database Engineers, Information Architects, and Senior Application Engineers to resolve issues.
Monitored incoming data flow, and fixed issues where they arose to keep processes flowing.
Worked with other Application Engineers to design new software which aided in daily activities.

Technologies used include: Unix command line/bash scripting, C# .Net, php, javascript (JSON, jQuery)

Confidential, North Carolina

Web Developer

Responsibilities:

Monitored incoming bug queue and provided detailed cases for development/engineering team to resolve.
Produced highly detailed whitepaper documents for flagship application.
Won team building go - kart grand prix.

Technologies used include: C# .Net, MSSQL, php, Javascript

Confidential

IT Services Engineer

Responsibilities:

Designed and installed roughly 6 miles of ethernet infrastructure in new warehouse - to-office remodel.
Implemented localizations in 5 languages for flagship software (C# ASP.Net).
Managed provisioning and deployment of iPods, iPads, and iPhones for sample and demo use.
Installed and supported company hardware including projectors, wall-mounted TVs, in-wall cabling, and more.

Technologies used include: iOS, Android, OS X, Windows XP, Vista, and Windows 7, C# .Net, MySQL

Confidential

Software Engineer

Responsibilities:

Performed systems analysis to take new projects through their complete lifecycle (SDLC).
Designed and supported internal software applications using ASP.Net (C#), ADO.Net, and MS SQL.
Designed software to seamlessly integrate with proprietary cost accounting software with no guiding API or documentation.
Supported company intranet serving nearly 2000 employees.
Trusted with access to sensitive employee information, including HIPAA documents and complete employee records.

Technologies used include: C# asp.Net, MS SQL, Sharepoint, MS Office Interoperability, AJAX