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Senior Microsoft Dynamics Crm Developer Resume

Topeka, KS


  • Over 7 years of professional IT experience in Design, Development, Testing, Deployment and Implementation of software applications using Microsoft .NET Framework Technologies
  • Microsoft Certified Professional with 5 yearsof implementation experience in Customization, Configuration and Development of Microsoft Dynamics 365; CRM 2016, 2015, 2013, 2011
  • Expertise in Object Oriented Programming in Software Development Life Cycle SDLC using Microsoft .NET Framework 4.5, C#.NET, ASP.NET, HTML5, JavaScript and SQL Server
  • Experience in developing, debugging and deploying Plug - ins, custom Workflow activities and JavaScript extensions for various requirements in Microsoft Dynamics CRM
  • Hands on experience in creating Business Rules, Security Roles and assigning Users based on their roles in the organization
  • Experience in creating custom applications by customizing Entities, Fields, Forms, Views and creating Relationships among various Entities within Microsoft Dynamics CRM
  • Expertise in writing Client-side JavaScript, Web Resources and developing & implementing Server-side Plug-ins for various validations
  • Hands on experience in advanced JavaScript frame work like jQuery/JSON to implement front end validations and various user interface events
  • Hands on experience in designing and implementing Business Process Flows, Workflows and Actions according to the business requirements
  • Experience in creating custom Dashboards, Charts, Ribbon Workbench Buttons and Managed & Unmanaged Solutions in Microsoft Dynamics CRM
  • Experience in customizing Sitemap though Sitemap Editor and creating custom Dynamics 365 Apps using App Designer in Microsoft Dynamics CRM
  • Experience in data migration and updating operations using LINQ and XRM which help in facilitating data migration within Microsoft Dynamics CRM across various entities
  • Expertise in relational database with extensive knowledge in writing SQL scripts and has good knowledge in SQL Server Reporting Services and SQL Server Integration Services
  • Exposure in configuring and working with Windows OS, IIS, Microsoft Outlook with Microsoft Dynamics CRM extension
  • Hands on experience in web development technologies including HTML, CSS, ASP.NET, XML, JavaScript and Visual Studio 2010/2012/2015
  • Hands on experience in using Source Code Control Systems like MS Visual Source Safe and Team Foundation Server TFS
  • Thorough with designing and supporting business processes including Sales, Marketing, Customer Service, Field Service and Project Service in MS Dynamics 365
  • Excellent communication, analytical and interpersonal skills along with hard working and fast learning capabilities with self-motivated personality


.NET Technologies: Microsoft Visual Studio .NET 2010, 2012, 2015; .NET Framework 4.5/4.0/3.5; C#.NET, ASP.NET, VB.NET, WCF

EnterpriseTechnologies: Microsoft Dynamics 365; Microsoft Dynamics CRM 2016, 2015, 2013, 2011

Web Technologies: HTML, CSS, AJAX, XML, ASP.NET, JavaScript;

Microsoft IIS, Tomcat, Apache:

Integration Services: SQL Server Integration Services SSIS

Unified Service Desk USD:

Software Development Kit: Microsoft Dynamics 365 SDK, CRM SDK 2016,2015

Database Tools: Microsoft SQL Server 2014, 2012, 2008

Operating Systems: Windows Server 2008, Windows 7,8,10; Linux


Senior Microsoft Dynamics CRM Developer

Confidential - Topeka, KS


  • Involved in Requirements gathering, analyzing the Business Process and Project Planning
  • Worked on setting up Production Environment by creating Roles, Business Units and Teams
  • Designed all Security Roles and created Users accordingly in the system based on their roles
  • Participated in meetings with Business users and made Enhancements in Service Module
  • Created custom Attributes & Entities and Relationships to fit Sales model and methodology
  • ConfiguredMS Dynamics CRM Client for Outlookand wrote different Email workflows
  • Customized system components such as Entities, Fields, Forms, Views and Relationships
  • Customized Sales module and leads, account, contact entities according to business process
  • Designed and created Dashboards, Charts, Ribbon Buttons, Sitemap, Workflows, Dialogues
  • Participated in modifying the architecture of original Lead & Inventory management system
  • Developed and successfully deployed Managed & Unmanaged MS Dynamics CRM Solutions
  • Worked on Mobile, Tablet platforms of MS Dynamics CRM and MS Outlook with CRM 2016
  • Developed user interfaces and web applications using JavaScript for various data validations
  • UsedJavaScriptto develop Buttons, Entities, Picklist and Hiding/Showing Field functionalities
  • Developed various functionalities using JavaScript on Onchange,Onsave and Onloadevents
  • Designed Workflows, Business Process Flows and Actions to meet Business Requirements
  • Designed Plug-ins to retrieve contact and account number on create of new record instance
  • Used KingswaySoft SQL Server Integration Services SSIS to integrate web forms into MS CRM
  • Used SSRS to generate Sales Forecasting, Pipeline and Sales Tracking Reports for business

Environment: Microsoft Dynamics 365, CRM 2016; Microsoft Outlook 2016, Visual Studio 2015, Rest Builder, JavaScript, SQL Server 2014, HTML, XML, C#.NET, ASP.NET, SSRS, ClickDimensions, KingswaySoft SSIS, SSDT, REST & SOAP API

Microsoft Dynamics CRM Developer

Confidential - Houston, TX


  • Participated in Scrum meetingswith developers in the team to follow up technical use cases
  • Deployed Microsoft CRM 2015and successfully migrated from Microsoft CRM 2013 version
  • Created Organizations, Business Units, Groups and configured Relationships among them
  • Created custom Entities, Fields for individual Business Units according to business process
  • Involved Entity customizations based on Sales and Marketing department requirements
  • UsedJavaScriptto customize various form programming and form validation functionalities
  • Customized Case Entity to record and retrieve various case records within a single click
  • Created Business Process Flow for easy migration within various entities in Service module
  • Involved in setting up relationships between various System Entities and Custom Entities
  • Customized various Ribbon Buttons and Sitemap area through Ribbon Workbench Tool
  • Wrote, debugged and deployed Plug-ins using Visual Studio and C# to coordinate the entities
  • Wrote queries to search database to get different product records usingSQL Server 2012
  • UsedSQL Server Reporting Services SSRSto generate Sales Reports for statistical analysis
  • Used different report items like Charts, Sub Report and Tables to generate reports in SSRS
  • Used Unified Service Desk USD to gather all customer related data at an integrated desktop
  • Worked onXMLfiles during editing of customization XMLfile with theschema validation

Environment: Microsoft Dynamics CRM 2015, 2013; Microsoft Outlook 2013, Unified Service Desk USD 1.1.0, Web Services, JavaScript, SQL Server 2012, SDK 2013, LINQ, XML, C#.NET, SSRS, TFS

Microsoft Dynamics CRM Developer

Confidential - North Richland Hills, TX


  • Involved in Installation, Configuration and Customization of MS Dynamics CRM 2013
  • Interacted with Business users for Requirements gathering, Analysis and Development
  • Used CRM SDK and configured integration of MS Dynamics CRM 2013 with existing website
  • Installed and Configured of Microsoft Outlook to MS Dynamics CRM 2013 for all power Users
  • Customized Entities, Views, Forms, Fields and Relationships according to insurance domain
  • Customized Lead Entity to record customer details according to insurance business process
  • Created custom entities and configured Entity Relationships among Lead and custom entities
  • Used Calculated Fields to auto calculate age of the customer upon entering date of birth
  • Used JavaScript for Hide/Show functionality of fields based on other fields on Onchange event
  • Used JavaScript to create lookup fields to between custom College entity and States entity
  • Created Business Process Flow to easily progress from Lead to Opportunity and Quote entities
  • Created Business Units, Users & Teams and assigned them Security Roles based on their roles
  • Developed Assign plug-in to automatically assign Leads to local Sales Agent based on zip code
  • Created Email Workflow to auto send Emails to Agents once lead has been assigned to them
  • Created Product Catalog to capture & store all insurance products for different vehicle types
  • Developed various User Interfaces using CSS, HTML, ASP.NET, JavaScript and jQuery
  • Created custom Dashboard, Ribbon Buttons and configured Sitemap using Sitemap Editor
  • Developed Single View and Main View Dashboards as an extension of Dynamics CRM 2013
  • Successfully imported and exported data within MS Excel and MS Dynamics CRM 2013
  • Used Advanced Find option along withSQL Server 2012to achieve more functionalities
  • Created SSIS package to retrieve customer data from SQL Server and exported to Excel Sheets
  • Used Bing Maps API to integrate address coordinates in the Microsoft Dynamics CRM

Environment: Microsoft Dynamics CRM 2013; Microsoft Outlook 2013, MS Visual Studio 2013, JavaScript, jQuery, SQL Server 2012, HTML, CSS, XML, C#.NET, ASP.NET, SSIS, SSRS, CRM SDK 2013

Microsoft Dynamics CRM Developer



  • Deployed, Customized & Configured Microsoft CRM 2011 to meet business requirements
  • Involved in setting up initial production environment by creating Business Units and Users
  • Involved in creating Security Roles and assigning Users based on their roles in organization
  • Performed custom installation and configuredMS Dynamics CRM Client for Outlook
  • PerformedUI customizationsto meet different business requirements of the organization
  • Created custom Dashboards, Charts, Ribbon Buttons and Sitemap using Sitemap Editor
  • Created various custom Applications for Microsoft CRM and organized though Sitemap
  • Customized system Entities and created various custom Entities, Forms, Fields and Views
  • CreatedBusiness Rules using JavaScriptto automate various activitiesand tasks for users
  • UsedJavaScriptto generate forms and to achieve various field customizations in entities
  • Used Software Development Kit 2011 to write Business logics, Server-side codes & Plug-ins
  • Designed custom CRM Plugs-ins to enhance and maintain data integrity and migration
  • Used SQL Server 2008 to search the organization database to get different user records
  • Wrote variousstored proceduresinSQL Server 2008to achieve more functionalities
  • Generated custom reports using report generator in SQL Server Reporting Services SSRS

Environment: Microsoft Dynamics CRM 2011; Microsoft Outlook 2010, Web Services, JavaScript, SQL Server 2008, Visual Studio 2010, XML, C#.NET, ASP.NET, SSRS, CRM SDK 2011

Microsoft .NET Developer



  • Involved in full SDLC using Scrum & Agile methodologies to develop software applications
  • Involved in requirement gathering, analysis, designing phases of application development
  • Involved in design and development of various software application using .NET Framework
  • Designed different Business classes, Components and Interfaces in C# using .NET Framework
  • Effectively created N-tier architecture by using Object Oriented Programming technique
  • Designed required Business components, Data layer components and Prototypes in C#.NET
  • Involved in developing User interactive forms, GUI's and Dynamic web pages using ASP.NET
  • Used ASP.NET Server Controls, User Controls and SQL Server 2008 for data validations
  • Implemented Server-side & Client-side validations using ASP.NET Input Validation Control
  • Extensively used HTML, CSS, ASP.NET and JavaScript to develop user interface screens
  • Designed and implemented Data Access Assembly using ADO.NET, VB.NET and SQL Server
  • Created Views, Tables and Functions using SQL Server 2008 to enter and retrieve data
  • Wrote SQL statements using T-SQL and executed, tested stored procedures on SQL Server
  • Implemented web services using C#, XML and WCF and used them using proxy classes
  • Extensively used XML and dataset for accessing data form SQL Server 2008 database
  • Developed Interfaces for data exchange using SQL Server 2008, Visual Basic and XML
  • Prepared technical design documents, performed code reviews and have done debugging
  • Used Unit Testing framework for .NET Technologies to test various software applications

Environment: Microsoft .Net Framework 3.5, JavaScript, jQuery, SQL Server 2008, Visual Studio 2008, HTML, DHTML, CSS, C#.NET, ASP.NET, XML, WCF, VB.NET, ADO.NET

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