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Ms Crm Computer System Analyst/ Developer Resume

Richmond, VA

SUMMARY

  • Development experiencein IT industry using Microsoft Dynamic CRM, web - based applications like .NET technology and databases with SQL server.
  • Expertise in client-side development using HTML, JavaScript, CSS, JQuery, AJAX, ADO.NET and ASP.NET.
  • Experience in working with Sales, Marketing & Service modules of Microsoft Dynamics CRM 2013, 2015 (On-Premise and Online), 2016 (Online).
  • Expertise in developing windows applications, web applications, windows services and web services in Microsoft Visual Studio.
  • Worked on Various Full Life Cycle Implementations as a CRM Developer.
  • Design and integrate business processes and data flows between CRM applications and other applications
  • Deploy CRM configure, and customizations plus report and dashboard creation.
  • Expertise in customization, configuration and integration of MS CRM.
  • Experience in developing complex applications on Microsoft Dynamics CRM platform with customization of entities, sitemap writing client-side JavaScript
  • Significant knowledge of Dynamics CRMOnline, and the O365 platform as it pertains to feature sets that integrate with Dynamics CRMsolutions.
  • Expertise in Microsoft Dynamics365/CRMservice programming, development, and Application Integration capabilities such as creating a customer portal solution.
  • Experience in developing of custom WCF web services, dialog-based workflows, plug-ins and integrating custom web pages into CRM
  • Experience in interacting with MS CRM database using web service methods
  • Experience in operations like data migrations and updating using LINQ and XRM that help in facilitating data migration within CRM across various entities
  • Exposure in configuring and working with Windows OS, IIS, Outlook with CRM plug-in, SharePoint Server
  • Hands-on experiences in developing Web/Windows applications using C, ASP.net, ADO.net, SQL Server 2005/2008R2, and .Net Framework 3.5/4.0 with strong knowledge of Object-Oriented concepts
  • Good knowledge of Windows Communication Foundation WCF, Windows Workflow Foundation WF, and Microsoft Web Server like IIS 6.0/7.0
  • Expertise in Database Systems, SQL, and Stored Procedure
  • Good knowledge of Web Development skills like HTML, XML, XSLT, JavaScript, and Visual Studio.
  • Experience in using Plug-ins in various Events Pipeline. Like Pre-Validation, Pre-Operation, Post Operation.
  • Worked on premises.
  • Hands on knowledge of implementing and maintaining access controls and permission in CRM based on roles and access conditions.
  • Worked on customizing entities, views, charts & dashboards.
  • Understanding of customizingCRM-UI with Sitemap and Ribbon work bench.
  • Experience in converting client requirements and functional specifications to technical design with effort estimation and doing development for the same.
  • Experience in client management and system development, design, and implementation.
  • Excellent analytical, logical and interpersonal skills.

TECHNICAL SKILLS

.NET Technologies: C#.NET, VB.Net, ASP.Net

Web Technologies: ASP.NET, XML, HTML, HTML5, CSS, JavaScript, JQuery, AJAX, SILVERLIGHT, Angular, Web API, REST, SOAP

CRM: Microsoft Dynamics CRM 2011, 2013, 2015, 2016 and dynamics 365

Configuration Management: TFS, Source Gear, SVN

Tools: MTM, Visio, Snippet, SnagIt, Ribbon work bench, XRM toolbox, SDK

OS: Windows Vista/ XP/ 2000/2003/2007

IDE: Visual Studio. Net 2005/2008/2010/2012/2013/2015/2017

Frameworks: .Net Framework 2.0/3.5/4.0/4.5 , Silverlight 4.0

PROFESSIONAL EXPERIENCE

Confidential, Richmond, VA

MS CRM Computer System Analyst/ Developer

Responsibilities:

  • Responsible for overseeing the company's requirements, development, testing and deployment of Microsoft CRM projects.
  • Involved in implementing a customer relationship management system for opportunity and lead entities, which allow them to register, opportunity, and lead event. Successfully implemented an enterprise wide sales process, which Include lead and opportunity management.
  • Involved in integrating CRM with third party system for payments.
  • Developed plug-ins for duplicate detection of accounts.
  • Created Custom Web resources using Java Script to validate forms.
  • Worked on new enhancements and defects.
  • Design, develop and implement API integration, Custom Entities, Custom attributes for individual business units in MS Dynamics CRM, according to their business process Customize software Workflows and Plug-in for automated processes, based on requirements from sales and marketing department to increase visibility and efficiency.
  • Created Dashboards, Views, Reports and Charts.
  • Configuring, design and develop Plug-ins and Custom Workflow Activities in C#.net consuming CRM Web Services using CRM SDK and ensure that processes will work efficiently and will conform to IT standards.
  • Work on resolving bugs and new enhancements to meet business needs.
  • Customize the CRM form programming and form validations through Javascript.
  • Collaborate with other programmers to design and implement feature
  • Quickly produce well-organized, optimized, and documented source code
  • Xrm Tool Kit is used to interact with CRM Web Services and for Fetch Queries
  • For continuous development and integration using Azure Devops.
  • Using Ribbon Work Bench for customizing Ribbon.

Environment: MicrosoftDynamics 365, Microsoft .NET 4.8, C#, Visual studio 2015, Visual studio 2019, JavaScript, JQuery, Angular JS, SQL Server 2014, IIS 7.5 and TFS, Azure DevOps

Confidential, Indianapolis,IN

MS CRM Dynamics Developer/Analyst

Responsibilities:

  • Attending daily Scrum meetings.
  • Involved in analyzing the requirements and required components, understand the Business Process Flow behind the requirements.
  • Created Custom Entities, Custom attributes for individual Business Units in MS Dynamics CRM as per the Business Process.
  • Configured, customized Microsoft Dynamics CRM 2015, 2016 application software multiple times to meet business needs.
  • Created Custom Web resources using Java Script to validate forms.
  • Customized Dashboards based on the custom views, reports and charts.
  • Created organizations, business units, groups and their relationships.
  • Customized the Sitemaps,UI and used Ribbon Work Bench to customize the ribbon which is a replacement of the toolbar in all the recent Microsoft Applications.
  • Customized the Sitemaps using XRM toolbox.
  • Involved in analyzing defects and working on required components and helped in fixing issues or defects with the production level.
  • Debugging JS and plugins to find out the cause of the issue.
  • Customized Workflows and Plug-in for automated processes, based on requirement from sales and services department to increase visibility and efficiency.
  • Translated user requirements into usable interfaces to align them with business goals.
  • Created several client-side extensions using JavaScript, CSS and HTML.
  • Developed strategic training materials and deliver administration, managing, and end user training on how to get the most out of their CRM implementation.
  • Developed Plugin and Custom Workflows.
  • Configure and Develop Plug-ins and Custom Workflow Activities in C#.net consuming CRM Web Services using CRM SDK and ensure that processes will work efficiently and will conform to IT standards.
  • Responsible for the walkthrough for the developed code through implementing the code production and code reviews.
  • Adding the required components or entities to the current solution.
  • Worked on creating solutions and deployment documents as required.
  • Analyze business data, to understand customer behavior and organizational activities of past in customer ordering and fulfillment processes.
  • Responsible for overseeing the company's requirements, development, testing and deployment of Microsoft CRM projects.
  • Developed test cases for source systems and documented test cases.
  • Executed test cases and logged results in Excel.
  • Created Custom Entities, Custom attributes for individual business units in MSDynamicsCRM, according to their business process Customized Workflows and Plug-in for automated processes, based on requirement from sales and marketing department to increase visibility and efficiency.
  • Customized theCRMform programming and form validations through Java script.
  • Collaborate with other development staff to problem solve, implement solutions, perform code reviews and troubleshoot.
  • Extensively used Advanced Find functionality and built Fetch XML’s in Dynamics CRM.
  • As per the business requirements implemented synchronous and asynchronous plug-ins.
  • Import and export data within MS Excel and MSFT Dynamics CRM.
  • Using XRMToolkit to integrate with CRM Web services - REST / SOAP based integration with Jscript.
  • Writing specifications for customizations and system integration.
  • CustomizedCRMForms, Entities, Attributes, Views, Ribbons & Sitemaps.
  • Created all the security roles and users accordingly in the system based on roles.
  • Created Dashboards, Views, Reports and Charts.
  • Worked on setting up relationship between System & Custom entities.
  • Implemented User Level Security so that every user can access only related forms and reports.
  • Worked with a team of stakeholders following the Agile Scrum software development process.
  • Developed Plug-ins inCRMto facilitate complex business rules and validate data, create events.
  • Worked in the AGILE environment with 3-week sprint cycle
  • Highly motivated to take independent responsibility as well as ability to contribute and be a productive team member.

Environment: MicrosoftDynamics CRM2016, Microsoft .NET 4.5, C#, Visual studio 2015, JavaScript, JQuery, AJAX, Entity Framework, SQL Server 2014, IIS 7.5 and TFS

Confidential, Langhorne, PA

MS CRM Dynamics Consultant

Responsibilities:

  • Analyze business data, to understand customer behavior and organizational activities of past in customer ordering and fulfillment processes.
  • Created Custom Entities, Custom attributes for individual business units in MSDynamicsCRM, according to their business process Customized Workflows and Plug-in for automated processes, based on requirement from sales and marketing department to increase visibility and efficiency.
  • Customized theCRMform programming and form validations through Java script.
  • Collaborate with other development staff to problem solve, implement solutions, perform code reviews and troubleshoot.
  • Extensively used Advanced Find functionality and built Fetch XML’s in Dynamics CRM.
  • As per the business requirements implemented synchronous and asynchronous plug-ins.
  • Import and export data within MS Excel and MSFT Dynamics CRM.
  • Using XRMToolkit to integrate with CRM Web services - REST / SOAP based integration with Jscript.
  • Writing specifications for customizations and system integration.
  • CustomizedCRMForms, Entities, Attributes, Views, Ribbons & Sitemaps.
  • Created all the security roles and users accordingly in the system based on roles.
  • Created Dashboards, Views, Reports and Charts.
  • Tested data in Systems Test, Systems integration with different system environments.
  • Analyzed and evaluated existing systems and documented procedures.
  • Developed and maintained test scripts and test cases based on system flow and field validation by using positive, negative, boundary, and null value testing scenarios.
  • Worked on setting up relationship between System & Custom entities.
  • Implemented User Level Security so that every user can access only related forms and reports.
  • Worked with a team of stakeholders following the Agile Scrum software development process.
  • Involved in the complete life cycle of the application.
  • Developed Plug-ins inCRMto facilitate complex business rules and validate data, create events.
  • Highly motivated to take independent responsibility as well as ability to contribute and be a productive team member.

Environment: MicrosoftDynamics CRM2015, Microsoft .NET 4.5, C#, Visual studio 2015, JavaScript, JQuery, AJAX, LINQ, Entity Framework, Razor engine, SQL Server 2014, IIS 7.5 and TFS.

Confidential, Atlanta, GA

Microsoft Dynamics CRM Developer

Responsibilities:

  • Responsible for overseeing the company's requirements, development, testing and deployment of Microsoft CRM projects.
  • Created and maintained documentation and conducted end user training while implementing and supporting CRM system.
  • Experience with ADX Studio Portal suite, including: profile management, content management, CRM web application, customer service and MS technology integration.
  • Developed plug-ins to encrypt social security number (SSN) of contacts.
  • Provide input and advice regarding Microsoft Dynamics CRM capabilities and functions to client organizations, in relation to current business processes and effort estimation for configuration, customization and documentation
  • Extensively used application capabilities such as queues, activities, data import, charts and dashboards.
  • Customized Sale module and entities of leads, account, contact and opportunities according to the business process.
  • Installed XRMToolBox for Sitemap changes to update in CRM System.
  • Involved in upgradation of CRM
  • Involved in installing SSL Certificate for secure website and imported and exported this certificate from one server to another.
  • Import and export data within MS Excel and MS Dynamics CRM.
  • Created workflows based on requirements from sales department.
  • Used MS Dynamics CRM 2013 Customization tools to customize system components such as forms, views, attributes, relationships, and entity mappings.
  • Involved in doing CRM modifications such as Plugins, JavaScript and C#Web services for CRM 2013
  • Gathered business requirements from business stakeholders and created BRDs.
  • Translated BRDs to the functional specification documents.
  • Designed plug-ins converting business requirements into technical requirements for development team.
  • Customizing and configuring CRM system at a user level.

Environment: Microsoft Dynamics CRM 2013, Microsoft CRM SDK 2013, C#, ASP.NET, SQL Server 2008/2012, Visual Studio2012/2013, HTML, JavaScript, JQuery.

Confidential

Microsoft Dynamics CRM Developer

Responsibilities:

  • Involved in analyzing the Business Process, Requirements gathering and Project Planning.
  • Created Custom Entities, Custom attributes for individual Business Units in MS Dynamics CRM as per the Business Process.
  • Configured, customized Microsoft Dynamics CRM 2011, 2013 application software multiple times to meet business needs.
  • Created Custom Web resources using Java Script to validate forms.
  • Designing the User Interface and Database
  • Involved in Coding and Writing SQL Queries, Stored Procedures
  • Used J-Query for Client-Side Validations and AJAX Calls to communicate with JSON Data
  • Made use of .NET’s object-oriented features (C#), event handling, error handling, caching and security features.
  • Experience with Forms Authentication & Authorization, Membership Roles in security in .NET applications.
  • Customized Dashboards based on the custom views, reports and charts.
  • Created organizations, business units, groups and their relationships.
  • Customized the Sitemaps,UI and used Ribbon Work Bench to customize the ribbon which is a replacement of the toolbar in all the recent Microsoft Applications.
  • Customized the Sitemaps using XRM toolbox.
  • Customized Workflows and Plug-in for automated processes, based on requirement from sales and marketing department to increase visibility and efficiency.
  • Translated user requirements into usable interfaces to align them with business goals.
  • Created several client-side extensions using JavaScript, CSS and HTML.
  • Developed strategic training materials and deliver administration, managing, and end user training on how to get the most out of their CRM implementation.
  • Developed Plugin and Custom Workflows.
  • Configure and Develop Plug-ins and Custom Workflow Activities in C#.net consuming CRM Web Services using CRM SDK and ensure that processes will work efficiently and will conform to IT standards.
  • Develop custom reports in SSRS and attach it with Dynamics CRM.
  • Document and track all MSCRM changes consistent with IT policy and procedure.

Environment: Microsoft Dynamics CRM 2013, CRM SDK, C#, Asp.net, Visual Studio 2013, MS Outlook, IIS 7.0, JavaScript, XML, HTML/CSS, SQL Server 2008, SSRS, TFS2012, MVC, XRM Toolbox, XML.

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