PROFESSIONAL SUMMARY:

• System administrator and IT infrastructure management professional with 7 years of experience in networking, infrastructure management, and technical support. Seeking an opportunity to utilize skills in an IT company.
• Planning, designing, testing, implementing and administrating IT infrastructure at data centers.
• IT Infrastructure management, security, Cabling, network configuration, Troubleshooting and maintenance.
• Installation and management of POS Systems, firewalls, switches, windows 2000/xp/Windows 2003, 2008, 2012 & MS SQL servers, Windows 7&10 migration.
• Disaster recovery, IT audits and risk assessments performance.
• Cloud computing and virtual infrastructure management skills.
• Clients technical support, remote assistance, customer support and IT staff on applications and software.
• Installation, management, and Maintenance of security cameras and surveillance system.
• Network forensics, fraud analysis, incident response and Computer Forensics investigation.
• Bilingual: arabic and english.

PROFESSIONAL EXPERIENCE:

Datacenter shift Lead

Confidential

Responsibilities:

• Windows desktops, servers and Active Directory supoort.
• IBM mainfraims management, monitoring and support.
• BMC / control - M management, job automation and administrations.
• Provide Tier 1 & Tier 2 support and troubleshooting for network, infrastructure and desktop support related issues.

Infrastructure Support

Confidential

Responsibilities:

• Monitoring of network infrastructure and related environments using PRTG network monitor and Wireshark.
• Deployment and maintenance of new network and security Infrastructure for Datacenters.
• General IT Desktop-support (Printers, Antivirus, Application, e-mail).

IT Infrastructure Engineer

Confidential

Responsibilities:

• Planned, designed and Implemented IT infrastructure at 6 data centers & 4 shopping centers.
• Installation and Management Of ESXi server 6.5(Vmware Vshphere-Vcetnter).
• Installation and management of windows 2008/2012 servers, Active Directory, Windows 2008/2012 SQL servers.
• Tested & installed ERP (HR & Payroll, Finance, Procurement )system for the Retail Business.
• POS machines installation, configuration, and maintenance in multiple locations.
• Trained more than 250 employees on ERP & POS software in 6 months.Trained ICDL to 90 employees from different sister companies-departments, eliminating the technical support overhead cost by %30.