SUMMARY

• Microsoft Dynamics CRM Technical consultant with over 8+ years of IT experience in Microsoft Dynamics CRM and related technologies.
• Experience in developing business solutions using Microsoft Technologies like .NET,MS Dynamics CRM D365, 2016, 2013, 2011Entity, Views, Web resources, Ribbon, Chart, configuration and customization, integration withMS SharePoint 2010, MS Outlook,and SQL server.
• Worked on VariousFull Life Cycle Implementationsas a CRM Consultant.
• Involved in all the phases of end - to-end project life cycle with key requirements gathering solution designing, analysis, design discussions, configuration and customization, very advanced customizations, and Deployment.
• Good knowledge of OOB functionality of MS Dynamics CRM Sales, Marketing, and service modules. Customized complex applications on Microsoft Dynamics CRM platform.
• Good experience with java script and jQuery with respect to CRM. Advanced validations of form data using script. Mapping functional system requirements to Dynamics CRM capabilities and design appropriate solutions.
• Expertise inconfiguring security roles, business units, teams, field security profiles, call outs to CRM API, and CRM plugins.Good knowledge of Web Development skills -HTML, XML, CSS, JavaScript, jQuery, Ajax, and Visual Studio.
• Designing the solution flowcharts for understanding of client and team, deciding on need and use of out-of-the-box features, required configuration and customization for various functionalities and requirements.
• Modified CRM extensions to interface with other systems through message queues and web services. Effort estimation for configuration, customization, and documentation. Experience using standard project tools including Microsoft Project, Excel, and PowerPoint.
• Facilitate the decision-making process and develop functional designs that will drive the development process. Experience in developing complex applications on Microsoft Dynamics CRM platform with entity, ribbon, and sitemap customizations.
• Experience in developing of workflows, dialogs, business processes, business rules, dashboards, charts, and wizard-based reports. Experience in creating and modifying SQL reporting services reports for use inside and outside Dynamics CRM.
• Ability to reach fast-pace and mound to time sensitive environments for delivering the requirements on time with minimal efforts. Experience with Agile methodologies and project management.
• Conceptualize and design a best-practice solution that leverages product and industry knowledge, as directed by business requirements. Strong conceptual, analytic, and problem-solving skills. Good team player and interactive to staff at all levels of the firm.
• Experience in developing of custom workflows, plug-ins and integrating custom web pages into CRM. Modified CRM extensions to interface with other systems through message queues and web services.
• Experience in Microsoft Dynamics CRM Data integration towards import/export of data using custom application development. Experience in use of web services and interacting with MS CRM database using web service methods.

TECHNICAL SKILLS

Technologies: Dynamics 365, CRM 2016, 2015, 2013, 2011, 4.0, Share point, Azure

CRM Skills: CRM SDK, SCRIBE, DMM (data migration manager), Developer plugins and custom workflows, I frame, ISV, CRM web services.

CRM Tools: SSRS, ribbon workbench, XRM toolbox, sitemap editor, ODATA builder, Fetch XML builder, Fiddler, SSIS

Reporting Tools: Crystal Reports, SQL Reporting Services (SSRS) Scripting jQuery, JSON, Java Script, VB Script Version Control Visual Source Safe, Team Explorer, TFS Modeling Tools Visio, UML, Rational Rose Protocols FTP, SMTP, HTTP, SOAP

Languages: C, C++, C#, ADO.NET, Core java, SQL

Databases: SQL server 2016, 2014, 2012, 2008, My SQL, MS access

.NET Technologies: .NET framework 4.6, 4.5, 4.0, 3.0, LINQ, WCF, Web API

PROFESSIONAL EXPERIENCE

Confidential, Redmond, WA

Microsoft Dynamics 365 Consultant

Responsibilities:

• Involved in every phase of the life cycle gathering all the key requirements in the project from Design, Analysis, Development, Testing and Deployment of the solution in the MS Dynamic CRM.
• Responsible for all phases of the software development lifecycle (mainly in .NET and in Microsoft Dynamics CRM/XRM) including design and planning, development, application reporting, unit testing, QA testing, installation, deployment, and support.
• Expertise working with every version of Dynamics 365 Implementation, Migration, customization, and Integration MSCRM web service with JavaScript, C#, ASP.NET and jQuery.
• Installed and Configured MS Dynamics CRM 365 system configured server instance for development and testing. Created Custom Entities, attributes in MS Dynamics CRM 2015 as per the Business Process.
• Extensively worked on User Interface using CSS, HTML, AJAX, Java Script, jQuery, and Bootstrap.
• Implemented the financial module, manufacturing, supply chain, sales (CRM), operations, dynamics printing, project service automation, marketing, and customer insight.
• Worked on architecture for integration between Microsoft Azure ML and D 365 customer data, injected historic data from D 365 customer insight.
• Working experience with Unified Service Desk created User Interface integration, designed in series of adapters and modules that facilitate management of Dynamics 365 UI elements (such as pages and dialogs), automatic loading of related records, agent scripting, a configurable toolbar.
• Created different tables, views, and indexes and normalized the data in SQL Server. Worked with ASP.NET AJAX Controls, Extenders and Win Forms. Developed UI utilizing jQuery and JSP for intuitive cross program functionality and complex UI.
• Developed and tested MS Dynamics CRM client-side programming using (JavaScript / JSON / jQuery / HTML) using the Microsoft Dynamics CRM Customization SDK Tool Kit.
• Developed Business Logic layer by executing Object Oriented Programming Language (OOPs) features like Inheritance, Polymorphism, Abstraction and Encapsulation in VB.NET. Responsible for code merging using Microsoft Team Foundation Server (TFS) and for other source code maintenance needs.
• Worked on Kingsway Soft for migrating data to MS CRM from SQL and generating reports using SSRS and experience in configuring MS CRM with MS outlook and SharePoint Integration.
• Integrated MS Dynamics CRM 2016 with MS Outlook 2016 and offered a steady, familiar user interface. Built web pages that are more user-interactive using JavaScript. Experience in working with Microsoft Azure cloud.
• Customized Workflows and Plugin for automated processes, based on requirement from sales and 0marketing department to increase visibility and efficiency. Translated user requirements into usable interfaces to align them with business goals.
• Used Unit Testing and UAT (user acceptance testing) to test the code developed to ensure it accurately captures the existing business processes.

Confidential, Colorado

Microsoft Dynamics 365 Consultant

Responsibilities:

• Upgraded the CRM system starting from Microsoft Dynamics CRM 2011 till Dynamics CRM 2013 and actively involved in each stage of upgrade process. Experience working in the full life cycle implementation of CRM to my client.
• Responsibilities varies from Requirement gathering, analysis, investigation and project planning and gathered client requirements and business process, development, testing and deployment of Microsoft CRM projects.
• Implemented Gap analysis for finding out the required number of customizations needed to meet the client requirements. Created a detailed project plan which includes tasks based on their priority.
• Developed Interactive UI Screens using ASP.NET, CSS, HTML, jQuery, and AJAX controls. Also Developed UI utilizing jQuery and JSP for intuitive cross program functionality and complex UI.
• Created ETL packages with various data sources (SQL Server, Flat Files, Excel source files, XML files etc.) and afterward stacked the information into goal tables by performing various types of changes utilizing SCRIBE/DTS packages.
• Developed both Managed and Unmanaged solutions in Microsoft Dynamics CRM to support the enhancements and published the customizations into the system.
• Developed the WCF services, applications using Team Foundation Server, C#, ASP.NET, T-SQL queries on SQL Server 2014, jQuery, and AJAX on Visual studio 2013 IDE.
• Developed Jscript libraries for various data validations and customizations. Also accessed data and data services from the database using ADO.NET.
• Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM 2016 system.
• Worked on Kingsway Soft for migrating data to MS CRM from SQL and generating reports using SSRS and experience in configuring MS CRM with MS outlook and SharePoint Integration.
• Extensively worked with MS Dynamics CRM reports, SSRS and Out of the box reports. Developed complex reports using SSRS and deployed into MS CRM.
• Gathered a variety of data points for reporting services. Used SSIS to Import data into the system using multiple sources.
• Created Dashboards, Views, Reports, charts and all the security roles and users accordingly in the system based on roles. Customized Dashboards based on the custom reports, charts and performed unit testing including both automated and manual testing.
• Worked with CRM features like New Security Features, Enhanced Business Rules, Hierarchy Visualization.
• Configure the Dynamics CRM application to meet the client’s requirements using the dynamics CRM customization tool, workflow tool or SDK.

Confidential, Mechanicsburg

MS Dynamics CRM Consultant.

Responsibilities:

• Performed Dev planning, analysis, design, and execution in Agile methodology by understanding the product backlog, sprint iterations, scrum session, stand up and defect triage.
• Installed and configured MS Dynamics CRM 2015 system for development and testing, configured server instance, created organizations.
• Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM 2015 system.
• Discussed the requirements with end user and proposed solutions to achieve business goals. Generated Sales Reports for statistical analysis of data at user level using SSRS. And various reports with drilldowns, calculated members, drop downs through SSRS.
• Customized system entities and custom entities to meet the business requirements.
• Created several plug-ins and workflows for enhancing the system and maintain data integrity.
• Created custom asp.net pages and configured forms and views for new modules to be added to MS Dynamics CRM system.
• Created and scheduled SSIS packages to pull data from SQL Server and exported to Excel Spreadsheets and vice versa.
• Created custom dashboard, create custom Ribbon button and configured sitemap using XRM toolkit.

Confidential, Minneapolis

MS Dynamics CRM Engineer

Responsibilities:

• Extensively used User interface controls that use Java script/ jQuery to validate client-side validation.
• Develop processes, implement effective workflow, and embrace best practices
• Develop and continue to refine CRM change management standards and tools
• Provide technical documentation and facilitate training to the administrators and end users of the system
• Conduct user training and create and maintain knowledge transfer documentation
• Build CRM forms, screens, and views as well as workflows and reports for the user interface
• Be a member of the CRM development community affecting and driving efficiencies across the company
• Provide redundancy and backup support for other team members.
• Responsible for end-to-end technical assurance, technical governance, technical best practices, the reuse of technical assets, and the assignment of technical work. Responsible for technical direction of the project
• Mentors and coaches Dynamic CRM developers and team members
• Day-to-day management of the technical teams, working closely with the Program/Project Managers to provide information around scheduling, risks, issues, changes, etc
• Participates in daily leadership calls, stand-ups, can outline performance of technical team
• Participate in Work Product Reviews as referenced in the Project Quality Plan.

Confidential

MS Dynamics CRM Developer

Responsibilities:

• Analyzed the business requirements and advised feasible solutions to achieve business goals.
• Used Scribe to Integrate the Customer details and Sales Information from Sound Bank to the MSCRM.
• Customized various system entities and created custom forms, custom fields, custom views etc.
• Created all the security roles and users and assign those roles to Users based on the Access Rights and Privileges.
• Built both Synchronous and Asynchronous workflows to automate various business processes.
• Developed Plug-ins in CRM to facilitate complex business rules and validate data, create events.
• Design and development of Dynamics CRM end-to-end implementations.
• Developed complex reports using SSRS and deployed into MSCRM.
• Extensively work with MS Dynamics CRM reports; SSRS and Out of the box reports.
• Developed Jscript libraries for various data validations and customizations.
• Designed the Security Model for the production environment.
• Designed and created training material for the end-client.
• Played significant role in the design and development.
• Extensively developed User interfaces using ASP. NET Forms.
• Designed and developed complete front-end application using ASP Web Forms.
• Designed web forms by implementing CSS, HTML and JavaScript.
• Designed and developed the GUI to input and retrieve data in C#.
• Design and developed multiple master page, user controls for the ASP .Net pages and implemented them in various pages.
• Designed reports on screen for analyzing the performance.
• Used Web-Services to host the application on internet.