SUMMARY

• A professional with over 7+ years of experience in Microsoft Dynamics CRM 2011, 2013, 2015,365 and .net technologies.
• Involved in all the phases of end to end project life cycle with key requirements gathering solution designing, analysis, design discussions, configuration and customization, very advanced customizations, and Deployment.
• Good knowledge of OOB functionality of MS Dynamics CRM 365/2016/2015/2013/ 2011/4.0 Sales, Marketing and service modules.
• Customized complex applications on Microsoft Dynamics CRM platform.
• Good experience with java script and JQuery with respect to CRM. Advanced validations of form data using script.
• Customize Dynamics CRM entities, create multiple forms (security based) on entities, add custom JavaScript on form events, and add web resources, navigation links to achieve the business Power Apps Cloud requirements.
• Mapping functional system requirements to Dynamics CRM capabilities and design appropriate solutions.
• Good Experience working on USD(Unified service desk) for Microsoft Dynamics 365
• Pre - sales and Project Staffing. Coordinate with the shared Microsoft NBU resourcing function for staffing sales opportunities and projects for the practice
• Expertise in configuring security roles, business units, teams, field security profiles, call outs to CRM API, and CRM plugins.
• Used Groovy Scripts for Devops CI/CD pipelines builds, and actively involved in the entire pipeline setup and jenkins configuration
• Experience coordinating Sales team members to develop sales scripts, discovery process, best practices, sharing expertise/training and guiding solution development
• Experience in Microsoft Dynamics CRM system upgrade from version .
• Good knowledge of Web Development skills - HTML, XML, CSS, JavaScript, JQuery, Ajax, and Visual Studio 2012/2015/2017.
• Designing the solution flowcharts for understanding of client and team, deciding on need and use of out-of-the-box features, required configuration and customization for various functionalities and requirements.
• Modified CRM extensions to interface with other systems through message queues and web services.
• Involved in providing Demo to Customers on Product(CI/CD pipeline) and its Features.
• Effort estimation for configuration, customization and documentation.
• Experience using standard project tools including Microsoft Project, Excel and PowerPoint.
• Building and Installing servers through AZURE Resource Manager Templates (ARM).
• Worked on Azure Data Bricks part of integration.
• Facilitate the decision-making process and develop functional designs that will drive the development process.
• Experience in developing complex applications on Microsoft Dynamics CRM platform with entity, ribbon and sitemap customizations.
• Experience in developing of workflows, dialogs, business processes, business rules, dashboards, charts and wizard based reports.
• Experience in creating and modifying SQL reporting services reports for use inside and outside Dynamics CRM.
• Experience in the core areas of CRM (Sales, Service and/or Marketing modules) or Microsoft Internet of Things solution suite
• Ability to reach fast-pace and mould to time sensitive environments for delivering the requirements on time with minimal efforts.
• Experience with Agile methodologies and project management.
• Conceptualize and design a best-practice solution that leverages product and industry knowledge, as directed by business requirements.
• Strong conceptual, analytic and problem solving skills.
• Good team player and interactive to staff at all levels of the firm

TECHNICAL SKILLS

Microsoft Technologies: Microsoft Dynamics CRM 365/2016/2015/2013/, .NET Framework 4.5 ASP.NET, ADO.NET, WCF, LINQ

Web Technologies: HTML, JavaScript, VBScript, XML, CSS, AJAX, REST, SOAP

Languages: C#, PL/SQL, JAVASCRIPT.

Database: SQL Server 2016/2014/2012/2008. ORACLE 12C

Development Tools: MS Visual Studio 2015/2017, ADX Portal, Azure Devops Applications and Microsoft Testing Tools,CI/CD

Reporting Tools: SQL Server Reporting Services (SSRS), SQL Server Integration Services (SSIS)

Web Servers: Internet Information Services (IIS) 7.0/6.0

Operating System: Windows 10/8.1/7/XP and UNIX

PROFESSIONAL EXPERIENCE

Confidential, Madison, NJ

Sr.MS Dynamics CRM Developer

Responsibilities:

• Involved in requirements gathering, analysis, project planning and resolving.
• Interacting with prospects and clients to understand key CRM requirements across Sales, Services, Marketing and Support.
• Setup full CI/CD pipelines so that each commit a developer makes will go through standard process of software lifecycle and gets tested well enough before it can make it to the production.
• Helped individual teams to set up their repositories in bit bucket and maintain their code and help them setting up jobs which can make use of CI/CD environment.
• Worked on Power Automate flows with different types of connectors.
• Worked on Logic Apps as well with different connectors and had good knowledge on Logic Apps Parameterization and Deployment.
• Used CRM web service Power Apps and Java Script developed a custom service using WCF to provide extended functionalities to design and customize CRM forms, ribbons, site map, workflows, Dialogue etc.
• Worked on Azure Data Factories created pipelines for Data Integration.
• Implemented CI/CD pipelines handle releases for Deployment Process.
• Worked on Unified service desk to address the issue for the customers
• Customized MS Dynamics 365 application based on the business requirement.
• Created Organizations, Business units, Teams and their relationships.
• Experience in Cloud(Azure), DevOps, Configuration management, Infrastructure automation, Continuous Integration and Delivery(CI/CD).
• Created Custom Entities, Custom attributes for individual business units, in MS Dynamics CRM according to their business process.
• Hands - on experience in Azure Cloud Services (PaaS & IaaS), Storage, Web Apps, Active Directory, Application Insights, Logic Apps, Data Factory, Service Bus, Traffic Manager, Azure Monitoring, OMS, Key Vault, Visual Studio Online (VSO), Cognitive Services (LUIS) and SQL Azure.
• Defined automation roadmaps for the team. Worked with the teams to understand their needs and drove them towards continuous integration and delivery. Migrated over fifty applications to the DEVOPS standards which includes 100+ sub - applications
• Customized MS Dynamics CRM 365 application based on the business requirement.
• Configured and customized CRM using web based administration tools (form layout, workflow design, Web Resource, Iframe and view creation, etc.)
• Migration of data from SQL, Excel source to CRM using SSIS.
• On Boarded and supported several mobile IOS Applications onto jenkins CI/CD pipeline
• Developed client Application and Internet-facing Web app using ADX studios libraries using C#, XAML and .NET development environment.
• Major role in the development of the web application using ASP.NET MVC 4.0, C#, Java script, JQuery, Bootstrap, ADO.NET and AJAX.
• Assisting sales and presales teams to prepare proposals, participate on client presentations and support business development and the sale of professional services when necessary.
• Developed dynamic reports using Power Apps reporting interface and SSRS and deployed it on the CRM that were used in the application Web services Power BI depending on roles.
• Involved in deployment of the WPF application in the production and maintained postproduction Power Apps activities.
• Developed external web portals to dynamics CRM using ADX studio and dynamics 365 portals SharePoint Azure Blob
• Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM 365 system.
• Developed complex reports using SSRS and deployed into MS CRM.
• Imported contacts from existing application into MS Dynamics CRM 365 using the WCF service.
• Created Custom Plugins with CRM.
• Created Custom Workflow with CRM.
• Created Custom Actions with CRM.
• Created Business process flow with CRM.
• Created Custom Forms and integrated with CRM
• Used CRMSDK to perform operations on CRM Entities.
• Used SOAPUI to test the REST Web service call
• Involved in the design and development of Win Forms using C#
• Involved in developing WCF Service using SOAP/HTTP to communicate with legacy systems and also deployed web services as per business requirements.
• Created Power BI Dashboards.
• Experience in developing report such SQL Server Reporting Services (SSRS), SSAS, MDX, Power BI, CUBES, SQL Server Integration Services(SSIS), DTS Packages and Performance tuning.
• Adding the feeds and scheduling the jobs.
• Integrated SharePoint online and on-premise to CRM 365.
• Implementing agile methodology.
• Worked with setting up organizations in DEV, QA, Staging and Production Environments.
• Deployed managed and unmanaged solutions in different Organizations.
• Worked on supporting the Microsoft Dynamics CRM 365 production environment and resolving the issues for CRM production environment.
• Created branches in TFS.
• Deployed .net applications in servers.
• Created a site for .net application.
• Involved in design and development of integrated solutions of Microsoft Dynamics CRM with the web portal using WCF services and ASP.Net.
• Performed administrator tasks like backup, restore, maintenance of databases, creating security roles, sharing of records across teams etc.
• Developed Duplicate detection rules to prevent Duplication in Cross entities.
• Provide necessary assistance for packaging / deployment of application into QA, Staging, Production.
• Involved in migration of the current Microsoft Dynamics CRM 2016 version to the CRM 365 version.

Environment: .Net 4.5, Microsoft Dynamic CRM 365/2016, ASP.Net MVC 4, Visual Studio 2015/2017 Ajax, JSON,CI/CD Devops, SQL Server 2008/ 2012/2016, C#.Net, Win forms, HTML, Entity Framework, JavaScript, JQuery, Angular JS, JQuery, Bootstrap, CSS, TFS, SSRS Reports WCF,C#.

Confidential, Richmond, VA

Sr.MS Dynamics CRM Developer

Responsibilities:

• Involved in functional analysis, design documentation, requirement gathering and development.
• Used CRM web service Power Apps and Java Script developed a custom service using WCF to provide extended functionalities to design and customize CRM forms, ribbons, site map, workflows, Dialogue etc.
• Educate developers on how to commit their work and how can they make use of the CI/CD pipelines that are in place.
• Good knowledge of OOB functionality of MS Dynamics CRM Sales, Marketing and service modules. Customized complex applications on Microsoft Dynamics CRM platform.
• Expertise in DevOps, Release Engineering, Configuration Management, Cloud Infrastructure, Automation. It includes Amazon Web Services (AWS), bamboo, ansible, puppet, SVN, GitHub, Nexus, Tomcat, Linux etc.
• Worked on Serverless services, created and configured HTTP Triggers in the Azure Functions with application insights for monitoring and performing load testing on the applications using the Visual Studio Team Services (VSTS) also called as Azure DevOps Services.
• Conduct requirements gathering, design, development, testing and documentation for various CRM/.Net./MS Dynamics projects.
• Managed and rationalized service cases, salesliterature, defined workflows and resolution activities.
• Involved in development of out-of-box workflows and custom workflows for CRM 2011 based on user needs.
• Experience in sales support role, particularly discovery meetings, demos, roadmaps, and engagement assessment
• Implemented a CI/CD pipeline using Azure DevOps(VSTS,TFS) in both cloud and on-premises with GIT, MS Build, Docker, Maven along with Jenkins plugins
• Involved in design and development of integrated solutions of Microsoft Dynamics CRM with the web portal using WCF services and ASP.Net.
• Worked on supporting the Microsoft Dynamics CRM 2013 production environment and resolving the issues for CRM production environment.
• Involved in migration of the current Microsoft Dynamics CRM 2011 version to the CRM 2013 version.
• Used excel templates for data imports to and from Dynamics CRM.
• Worked on querying SQL 2008 database for customer production issue resolutions.
• Developed dynamics reports using Microsoft Dynamics CRM reporting interface and SSRS (SQL 2008 R2 engine) deployed it on the CRM that were used in the application depending on roles.
• Customized Workflows and Plugin for automated processes, based on requirement from sales and 0marketing department to increase visibility and efficiency. Translated user requirements into usable interfaces to align them with business goals.
• Worked on dashboards in Microsoft Dynamics CRM 2013. Surveyed variety of users to develop customized dashboards according to their security roles.
• Create plugins on appropriate entity events, workflows and dialogs to achieve business functionality.
• Performed administrator tasks like backup, restore, maintenance of databases, creating security roles, sharing of records across teams etc.
• Developed Duplicate detection rules to prevent Duplication in Cross entities.
• Provide necessary assistance for packaging / deployment of application into QA

Environment: Microsoft Dynamics CRM 2013, Visual Studio 2008/2010, ASP.NET, C#, JavaScript, XML, SSRS, T-SQL, SQL Server 2008/2012.

Confidential, NY

MS Dynamics CRM Developer

Responsibilities:

• Integrated MSCRM with Messaging system at HCR via WCF services,CRMPlug-in, Custom CRMJobs.
• Have Good knowledge on Creating Task groups for Devops CI/CD pipelines.
• Worked as an administrator on Microsoft AZURE and part of DEVOPS Team for internal projects automation and build configuration management. Involved in configuring virtual machines, storage accounts, and resource groups.
• Created and maintained various DevOps related tools for the team such as provisioning scripts, deployment tools and staged virtual environments using Docker .
• Experience in Private Cloud and Hybrid cloud configurations, patterns, and practices in Windows AZURE and SQL AZURE and in AZURE web and database deployments
• Analysis of their currentCRMimplementation and business practices.
• Have Good knowledge on Azure Functions and Azure App Insights
• Extensive experience in Windows AZURE (IaaS) migrating like creating AZURE VMs, storage accounts, VHDs, storage pools, migrating on premise servers to AZURE and creating availability sets in AZURE.
• Expertise in DevOps, Release Engineering, Configuration Management, Cloud Infrastructure Automation, it includes Amazon Web Services (AWS), Ant, Maven, Jenkins, Chef, SVN, and GitHub.
• Worked with Project Management to provide status to the customer.
• Development oversight and standards provided for the project.
• Reviewed design documents detailing behaviors and requirements.
• Experience in migrating on premise to Windows Azure using Azure Site Recovery and Azure backups.
• Actively participated in Development, Testing and Deployment Planning meetings.
• Extensively worked onCRMPlug-in& Custom Workflow activities development.
• Worked with setting up QA, TrainingCRMenvironments.
• Developed strategic training materials and deliver administration, managing, and end user training on how to get the most out of their CRM implementation.
• Provided Road maps for futureCRMenhancements.

Environment: MSCRM 2013,MSSQL Server 2012, XRM Toolkit, SQL Server Reporting Services, TFS, VS 2012, C#, Plug-in, J-Script, HTML, XML, WCF Services.

Confidential

.Net Developer

Responsibilities:

• Implemented the project using ASP.NET, C# and back-end database as Microsoft SQL Server2008.
• Developed C# components to implement the business logic, consumed instances of these using ASP.NET.
• Designed User Controls in the Application using ASP.NETfor writing reusable User Interface UI and encapsulating the functionality.
• Performed validations on Web Forms using .NETValidation Controls and also JavaScript.
• Involved in writing Stored Procedures and Triggers.
• Developed Reports using SQL Reporting Services and implemented Stored Procedures using Oracle 10g database.
• Participated in various Client meetings with the team and the Project manager to discuss improvements/amendments.

Environment: ASP.NET, C#.Net, Visual Studio 2008, HTML, Web Services, ADO.NET, JavaScript, Oracle 10g, SQL Server 2008.