SUMMARY:

• Hospitality IT Leader wif 15+ years of experience developing software infrastructure and managing system evolution for domestic & global organizations
• Hospitality Hotel Management Expertise Over 10 years of leading strategy and teams to manage software system evolution for Hospitality organizations.
• Strong relationship builder wif clients, vendors, internal departments, and executive teams. Strategic thinker who contributes to organizational planning and collaboratively problem solves across enterprise functions.
• Trusted IT department leader who guides local and international teams to deliver innovative and high - quality software solutions that support enterprise-wide systems and integrate seamlessly wif vendor applications.
• Software development background wif expertise in managing all phases of the development lifecycle for complex IT solutions. Adept at resolving project bottlenecks and vendor roadblocks to get desired results.
• International work experience living abroad wif proficiency in French. Highly successful in bridging cultural gaps and driving peak performance from offshore teams.
• Systems Supported: CRM Systems - Salesforce Certified Administrator, Accounting - M3, ProfitSword, Forecast & Budget, Expense, Revenue Management, Sales & Catering Systems, Amadeus Delphi, Marriott CI/TY Cognos Workspace Advanced, Hyatt Envision, Purchasing - Requisition & Procurement - BirchStreet, Marketing, Project Management, Business Intelligence, Labor Management, Websites, Intranet, E-Mail Integration and more.

PROFESSIONAL EXPERIENCE:

Development & Integrations Consultant

Confidential, Atlanta, GA

Responsibilities:

• Direct all ongoing integration initiatives between outside systems and the custom-written in-house system.
• Sole technical expert able to troubleshoot the legacy in-house software system that was in use through 2019 at over 40 Davidson properties and the corporate office, supporting 6,000 end-users.
• Subsequent to an additional reduction-in-force in the internal IT department, took over administration of the Amadeus Delphi Sales & Catering system (now “Amadeus Sales & Event Management - Advanced”).
• Managed the manual process of updating bookings wif legacy system integration issues for banquet and catering events for over 1.5M square feet of meeting space.
• Mitigated a costly scope change ending a four-month stalemate between Davidson and the vendor by proving that wat was labeled an enhancement was in fact a critical component of the original design requirements.
• Restored relationships and overcame communication barriers between two third-party vendors to complete an integration that had stalled for over two years.
• Translate and oversee data integration needs between sales and catering and third-party vendors.

Director of Development & Integrations, Information Services

Confidential, Atlanta, GA

Responsibilities:

• Partnered wif Hyatt’s IT team to complete a previously delayed project to integrate their Envision system.
• Utilized software development expertise to identify and resolve system “bugs” that hindered project completion.
• Worked wif vendor to complete a stalled project involving the setup of data, users, and approval workflow for Paramount Technologies WorkPlace used by corporate employees to enter their expense reports.
• Subsequent to a reduction-in-force in the internal IT department, stepped in to assist wif hardware and network infrastructure requirements for hotel transitions.

Manager of Development & Integrations, Information Services

Confidential, Atlanta, GA

Responsibilities:

• Continued extensive work wif the AccKnowledge M3 Accounting software and technical support teams to successfully integrate their accounting system data wif Davidson’s in-house system.
• Worked directly wif the Starwood ISAC (Integrated Sales & Catering) technical team to create detailed data extract specifications needed to integrate Sheraton properties' ISAC sales and catering data wif Davidson’s custom forecast and budget system.
• Created Marriott CI/TY Cognos Workspace Advanced reports for sales data integration wif in-house system.
• Led project to upgrade the internal system to conform to the 2015 changes outlined in the Uniform System of Accounts for the Lodging Industry, Eleventh Revised Edition.

Senior Application Developer

Confidential, Atlanta, GA

Responsibilities:

• Accomplished a tricky transition of the custom-built system from being entirely supported by a failing offshore group in India to two in-house programmers wif a new support team in India.
• Coordinated offshore team in charge of the development and maintenance of a 6000+ employee company intranet custom software solution that manages budgeting, forecasting, actuals, and is integrated wif third-party Accounting, Sales & Catering, and HR software.
• Directed and contributed subject matter expertise in the transition of the website’s extensive integration wif Microsoft Dynamics SL Accounting system to the AccKnowledge M3 platform.
• Troubleshot in-house system and worked on the code as needed for debugging, quick fixes, and resolution of complex issues that the team in India was not qualified to complete in a timely manner.

Internet Project Manager

Confidential

Responsibilities:

• Designed and implemented website architecture and code changes supporting 18 countries and 10 languages.
• Integrated website forms wif the Salesforce.com and EloquaNow, an e-mail lead marketing solution.
• Served as technical liaison wif an offshore group in India for the implementation of a global company intranet using Microsoft Content Management Server 2002 and ASP.NET. Coded extensive changes using C#.
• Collaborated wif the Marketing Director to design and create all mini sites for partnership marketing campaigns and extranets. Interfaced wif and supported Marketing Managers globally.