SUMMARY:

• Fifteen years of IT and software telecommunications experience wif ten years of managing multi - million dollar projects wif profit and loss responsibility and notable success in managing a broad range of corporate initiatives including a proven track record of delivering solutions in compliance, on time and wifin 5% of budget for Fortune 500 companies
• Well suited in fast paced environments wif conflicting priorities and complex architectures ultimately requiring creative solutions
• Developed and implemented PMO and Release processes when nothing previously existed
• Responsible for all applications being deployed to the Production environment ensuring the stability of the customers and call centers
• Experienced in managing Waterfall or Agile/Scrum methodologies
• Managed projects from initial requirements and vendor selection through deployment including project warranty
• Extensive SDLC (Software Development Life Cycle) experience particularly in providing, mentorship and SOX compliance
• Adept at managing onshore and offshore (TCS and Xavient) or cross organizational software development teams
• Project managed billing systems upgrades and conversions (Convergys, Amdocs, Confidential, and CSG)
• Managed Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) projects
• Provided leadership and to SOX and PCI (Payment Card Industry) compliance regulations
• Successful at managing change requests and project scope increases to the project
• Ensured requirements traceability from initial requirements through architecture review, quality assurance and deployment
• Managed teams including writing performance reviews and solving daily human resource concerns
• Fostered trusted customer and team relationships including contributors wif technical teams and executives
• Oversaw summarized status reports for executive team
• Facilitated interpretation of client’s requirements and formulation of specifications
• Directed formal client documentation including requirements, SOWs, RFP, RFI, white papers and specification documents
• Directed projects wif extensive international and domestic travel wif trusted client relationships
• Responsible for department’s annual capital expenditure budgeting of over $4M
• Budgeted and approved all project expenses and schedules
• Managed numerous $15M+ international projects, deployments and installations
• Collaborated wif sales and marketing teams selling solutions and consulting services
• Continuous and creative pursuit of new sales opportunities while onsite including selling an additional $5M in high availability and distributed architecture software solutions through client relationships
• Maintained $20M in forecasted revenue utilizing Salesforce Enterprise Resource Planning (ERP)
• Earned a Computer Science degree and maintained a solid software engineering and architecture background
• Facilitated working closely wif in house and client’s engineering teams both onshore and offshore
• Solid understanding of Service Oriented Architecture implementing solutions wif TIBCO and webMethods
• Educated in software methodologies including Capability Maturity Model (CMMI) wif design reviews, code reviews and test plan reviews
• Directed design and implementation of highly available and distributed software deployments
• Oversaw d Confidential bases and application processing 180M calls a hour while maintaining over 99.9% availability
• Fostered TEMPeffective communication wifin large telecommunications carriers
• Lead software delivery of Fortune 500 call centers maximizing handle time and customer satisfaction
• Integrated solutions wif switch and infrastructure vendors including Nortel, Ericsson, Siemens, Lucent and Motorola
• Achieved extensive knowledge on: CDMA, TDMA, GSM, SS7, call detail records, communication protocols, wireless and wireline technologies, TCP/IP, Frame Relay, IVRs, T1/E1, protocol stacks, IVR/VRUs, GPRS, EDGE, SMS, MMS, QoS, Push to Talk, UMTS, LTE and 1XRTT
• Adapted and enhanced client’s systems by evaluating and sizing their hardware based on call volumes and architecture
• Managed carriers full product lifecycle wif multiple vendor migrations and systems integrations

TECHNICAL SKILLS:

• Rally, Jira, Microsoft Office, Salesforce.com, Lotus Notes CRM, Microsoft Project
• (Gantt and Pert), Visio, Quality Center, C, C++, Java, TCP/IP, OSI, CMIP, Frame Relay webMethods
• RUP, Oracle, SQL, ESQL/C, Perl, Sed, AWK, UNIX Shell, Rational tools Purify and Quantify
• Rational Unified Process HP (HP-UX) RS 6000 (AIX), Sun (Solaris), CMMI
• Veritas (File, Cluster, Volume Manger), Global Positioning System (GPS), TIBCO, 4G/LTE, SOA, Clarity, Rational Doors

PROFESSIONAL EXPERIENCE:

Confidential, Denver, CO

Program Manager/Scrum Master

Responsibilities:

• Lead Scrum Teams delivering $150M annual revenue from projects
• Demonstrated experience driving the activities of project teams to deliver high quality results while continually improving TEMPeffectiveness
• Solid communicator across boundaries wif peers and other project team members
• Worked wif managers to set the highest priorities and use these priorities to manage their time
• Worked TEMPeffectively both independently, wifin teams and across departments
• Demonstrated ability to identify, frame, and drive to closure changes wifin their scope of responsibility
• Comfortable assembling proper individuals quickly to remove obstacles when encountered
• Understanding of Customer Care processes
• Managed day-to-day operational and tactical aspects of large scale projects, cross-divisional highly complex projects in a fast-paced, dynamic, matrixed environment including driving projects from concept to implementation
• Managed project deliverables of internal systems and third party developed systems including the integration of external solutions
• Oversaw teams generally comprised of geographically disbursed members from multiple IT and business teams
• Directed project activities, conducted reviews, managed risk mitigation, issues, project schedule and change control processes
• Identified and managed dependencies across the Information Services portfolio
• Achieved project goals by engaging TEMPeffectively wif stakeholders at all management levels across Visa, including Technology Office architects and strategists, technical subject matter experts in the Global Systems development groups and Global Operations, business partners, vendors, and Visa senior management
• Ensured all projects are in compliance wif Visa’s Project Management Methodology and Key Controls
• Forecasted resource utilization and managed project budget TEMPeffectively and efficiently
• Worked wif business and technology subject matter experts to define scope, create accurate and inclusive estimates, develop budgets and project plans, and produce Project Charters and other documentation needed for funding approvals
• Oversaw the delivery of projects and assisted wif managing the product domain budget of large complex projects and accomplished at delivering projects in one or more product domains
• Established and stewarded long-term relationships wif clients and capitalized on partnership opportunities
• Communicated project issues and risks in a manner suitable to the audience of technical team, stakeholder and executive management
• Demonstrated skills in conflict management and negotiation to achieve project goals and develop trust wif stakeholders
• Ability to recognize and raise concerns on a service/product/platform level and leveraged working experience and relationships to resolve more autonomously
• Worked on assignments of diverse scope and complexity where initiative and independent judgment was required to seek out an appropriate course of action wifin and outside of established goals and objectives

Confidential, Denver, CO

Program Manager

Responsibilities:

• Managed client conversions from Confidential to First D Confidential while overseeing the relationship for top ten clients
• Led multiple concurrent projects providing leadership in organizing, prioritizing, planning, and executing multiple significant-scale projects from definition through implementation, involving internal personnel and third-party contractors
• Provided customer facing project management deliverables
• Provided vendor management and oversaw vendor deliverables wif a geographically dispersed team
• Led planning and implementation of project
• Ensured PCI (Payment Card Industry) compliance wifin the program
• Facilitated the definition of project scope, goals, migration rates and deliverables
• Defined project tasks and resource requirements and developed full scale project plans
• Assembled and coordinated project staff
• Managed project budget and project resource allocations
• Planned and scheduled project timelines and tracked project deliverables using appropriate tools
• Provided direction and support to project team
• Ensured the completion of all quality assurance
• Monitored and reported on progress of the project to all stakeholders
• Presented reports defining project progress, problems and solutions
• Implemented and managed project changes and interventions to achieve project outputs
• Completed project evaluations and assessment of results

Confidential, Greenwood Village, CO

IT Release/Program Manager

Responsibilities:

• Directed software release management and quality assurance for corporate IT department to ensure the integration, deployment and architecture of the release is of high quality and ready for production
• Created the Release Management team and release process
• Managed release mangers and project managers ensuring the culmination of projects for enterprise software releases
• Program managed enterprise software releases to TIBCO Service Oriented Architecture (SOA)
• Supported IT project managers in pre and post production resolution of critical issues ensuring call centers remained operational
• Facilitated executive IT communication regarding software releases
• Ensured all projects completed signoffs and gates from requirements, through QA including project warranty to meet SOX compliance
• Communicated status, escalations, dates and deliverables to all stakeholders outside of IT department
• Fostered stability of the product release to ensure highly available transition to the enhanced feature functionality
• Generated logistics plan for code deployment into production environments
• Balanced strategic planning for future initiatives wif the immediate needs of the business
• Mentored team members to ensure consistent release process

Confidential, Englewood, CO

Principal Program Manager

Responsibilities:

• Managed the Eastern Arc Satellite Launch for IT - upgraded all corporate applications required by the Eastern Arc solution to 72.7 degrees west longitude
• Managed customer service center and customer management office projects for IT department, including supporting call center staff of ten thousand agents and CSR and IVR applications
• Managed Oracle Enterprise Resource Planning (ERP) and Clarify Customer Relationship Management (CRM) projects including Empty Box and DNS Pickup
• Integrated wif offshore software development (Xavient)
• Program managed enterprise conversion to webMethods Service Oriented Architecture (SOA)
• Collaborated wif Chase Card Services supporting PCI (Payment Card Industry) services to meet payment and security compliance requirements including supporting audit, developing new processes for appropriate teams and to ensure compliance
• Program managed IT and Oracle financial implementation for the separation of EchoStar and Dish Network
• Customer Relationship Management (CRM) - managed releases for EchoStar’s Siebel based order entry application
• Customer Web Interfaces - managed web initiatives such as Statement Suppression, Receiver Activation and Tech Portal
• SDLC - board member to EchoStar’s SDLC Team and instructed SDLC team to the documentation and of the SDLC process
• Worked closely wif the business team to derive requirements and scope of projects

Confidential,, Broomfield, CO

Senior Consulting IT Project Manager

Responsibilities:

• Managed Telcel/Telmex prepaid wireless billing deployment throughout nine regions of Mexico, including high availability, distributed architecture, wif IVRs and a system upgrade. This $15M project was delivered on schedule and wifin 4% of budget. América Móvil is the fourth largest wireless carrier in the world.
• Oversaw upgrade of Telefónica Móvile’s cellular network in Argentina. T.Movil is Argentina’s largest wireless carrier and Telefónica is the third largest wireless carrier in the world. This $10.5M project was delivered on schedule and wifin 2.5% of budget.
• Utilized Salesforce to track all project revenues
• Prepared annual capital expenditures budgets for consulting department
• Managed the onsite Kazak Telecom system acceptance in Almaty, Kazakhstan
• Approved all team and project budgets and expenses
• Directed numerous software development projects on shore and offshore including:
• SMS Balance on Demand Project for Starcom
• Location Area Charging project for ATL Brazil (América Móvil)
• Mobile to Mobile and Calling Circle implementation and installation for Telcel

Confidential, Broomfield, CO

Consulting IT Project Manager

Responsibilities:

• Developed strong relationships wif major telecommunication clients. Adept at understanding client’s needs and requirements. Clients included: Confidential, Nextel, Alltel, Centennial Wireless, Rogers Wireless, Western Wireless, Cincinnati Bell, CTBC, Tele Denmark, T.Movil and TmTouch Taiwan Cellular Corporation
• Led teams for strategic and operational efforts for development, quality assurance and deployment
• Team leader for the consulting services team wif direct report structure
• Managed a broad range of telecommunications and software projects including:
• Ericsson GRPS Interface for Rogers Wireless
• Ericsson AS 153 AMPS switch for Cantel of Canada
• Custom software development for CTBC Brazil
• CDR extract for Nextel
• Ericsson CME20 Release 7 switch interface for Tele Denmark
• Report d Confidential for Taiwan Cellular Corporation wif Siemens call d Confidential
• Custom software development utility to transfer Nokia files to RoamEX
• Switch Interface for TMTouch in Malaysia

Confidential, Englewood, CO

Team Lead Software Engineer

Responsibilities:

• Designed, implemented and integrated a proxy agent to allow communication to cell site hardware. Proxy communicated through a CMIP front end and out TCP sockets for the back end. Gained extensive knowledge of T1 cards, Frame Relay, ATT DACS and MDBS (Mobile D Confidential Base Station).
• Gatheird requirements, designed, implemented and tested a communication library for a modem bank controller. Library provided universal interface allowing library users to seamlessly communicate over modems or sockets
• Gained extensive knowledge of high availability systems and implemented DS0 redundancy and control computer redundancy for MDBS
• Maintained the many C++ aspects of the product: Network Management System, Command Line Interfaces and Netlabs
• Ported entire CDPD product from Solaris 2.3 to Solaris 2.6 and acquired significant knowledge of UNIX device drivers
• Configured routing protocols for VLSM (Variable Length Subnet Masks) and gained knowledge of gated, routed, OSPF and RIP
• Responsible for identifying customer requirements and producing design analysis for all the parts of the system
• Responsible for designing, implementing and testing of all Informix stored procedure calls and Informix triggers
• Wrote inter-process communication portions using UNIX named pipes