PROFESSIONAL SUMMARY:

• Sr. Microsoft Dynamics CRM; 7 years design and development of Web and Client - Server applications, Microsoft Technologies in designing, developing and web development, Object Oriented Programming in SDLC.
• 6 years of experience in Microsoft Dynamics CRM 2011/2013/2015/2016/ D365 (online and on-premises) in integration, customizations, extensions, developing and debugging plug-ins, custom workflow activities to meet business process flow requirements using CRM SDK and C#.NET.
• Experience in developing applications using CRM D365 and PowerApps.
• Experience working with Microsoft Custom Portals.
• Experience working with different CRM Modules like Sales, Services, Field Service and Marketing Modules.
• Proficient in C#, ASP.Net, MVC, XML, JavaScript, Web Services, Entity Framework and API’s, Angular JS, SSRS and SSIS reporting, creating ETL packages using SSIS.
• Excellent communicator, working in all levels of management, stakeholders, and quick problem solver.

PROFESSIONAL EXPERIENCE:

Confidential, FL

Lead/Sr. Consultant

Responsibilities:

• Customized MS Dynamics CRM 365 application based on teh business requirement.
• Worked on Workflows and Plug-in for automated processes based on requirement in MS Dynamics CRM 365, version 9.1.
• Worked on all teh new Out of Box features like Business Rules, Business Process Flow and Synchronous Workflows in CRM 365.
• Working in Project service module and dashboards, reporting.
• Created multiple Views for Entities to Import and Export data.
• Worked on Managed and Unmanaged Solutions.
• Actively participated in daily scrums.
• Worked on displaying contacts and scheduling their appointments using Power Apps.
• Worked on CDS - Common Data Service to connect with Power Portals.
• Worked on installing Portals to develop scheduling appointments feature.
• Worked on HTML, CSS and XML and with .Net custom controls.
• Implemented logical business rules in CRM to meet business process requirements and utilization of SDK.
• Built Workflows to create an efficient way of communication by email notifications for key updates on any MS Dynamics CRM 365 records.
• Customized MSCRM form On Load, On Save status changes events with JavaScript and jQuery.
• Involved in Software Development Life Cycle (SDLC) per teh user requirements.
• Used Jira for Source Control of Project Code.
• Migrated data through different environments using XML Toolbox.
• Worked as per Sprint using Agile Methodology.
• Review employee performance and learning regarding MS Dynamics CRM.
• Close observation to teh user community regarding issues and needs for teh system and will need to convey this to teh CRM team in a manner that supports other processes in place.
• Used TFS for Source Control of Project Code.
• Involved in end client meetings for requirement gathering.
• Worked as per Sprint using Agile Methodology.

Environment: Microsoft CRM D365, Microsoft .NET 4.5, C#, MVC, SSIS, SSRS, TSQL, ADX Portals, PowerBI, PowerApps, Access, Visual studio 2012/2015/2017, JavaScript, jQuery, Entity Framework, SQL Server 2014/2012, Windows 10, XrmToolsBox, Kingswaysoft, CRMRESTBuilder, Ribbon Editor, plugin registration tool, HTML, CSS, SQL Server Management Studio (SSMS), SQL Server Reporting Service (SSRS), SQL Server Integration Service (SSIS).

Confidential, St Louis, MO

Application Developer

Responsibilities:

• Customized MS Dynamics CRM application based on teh business requirement.
• Worked on Business Rules, Business Process Flow and Workflows in CRM 2013.
• Created custom entities, option sets, as required to meet business requirements.
• Designed and customized CRM forms, ribbons.
• Designed Workflows, system modules as per teh required specifications.
• Created multiple Views for Entities to Import and Export data.
• Frequently worked on Managed and Unmanaged Solutions.
• Took lead role while migrating solutions through different environments.
• Worked on HTML, CSS and XML and with .Net custom controls.
• Pulled teh data from SQL Server with CRM from legacy data sources using Link Server.
• Built Workflows to create an efficient way of communication by email notifications for key updates on CRM.
• Customized MSCRM form On Load, On Save and On Change status events with JavaScript and jQuery.
• Design and develop custom web application using Asp.net MVC, Razor engine
• Involved in Software Development Life Cycle (SDLC) per teh user requirements.
• Used TFS for Source Control of Project Code.
• Involved in end client meetings for requirement gathering.
• Worked as per Sprint using Agile Methodology.

Environment: .NET Framework, C#, AJAX, NodeJS, Bootstrap, HTML, CSS, ASP.NET, ADO.Net, jQuery, JavaScript, Java, XML, XrmToolBox, Visual Studio .Net., Internet Information Services (IIS), Microsoft Dynamics CRM (2013/2015), FTP Server, Microsoft SQL Server 2014/2012/2008/2005 & Windows 2003/2008/2012 Server, MS Office 365, Enterprise Edition, Windows 7, 8,10, SQL Server Management Studio (SSMS), SQL Server Reporting Service (SSRS), Business Intelligence Development Studio (BIDS), SQL Server Integration Service (SSIS).

Confidential, Charlotte, NC

Dynamics CRM Lead/Developer

Responsibilities:

• Customized MS Dynamics CRM 365/2016 application based on teh business requirement.
• Manage teh architecting, planning, designing, building and implementation of IT Services including new development and major enhancements to existing systems.
• Deliver committed portfolio of projects within agreed constraints, ensure that teh transitioned services has been developed to meet Operational and Service Level Requirements.
• Assist in teh definition of project scope, objectives and specifications, involving all relevant stack holders and ensuring technical feasibility.
• Serve as point of escalation, review and approval for key issues and decisions for all teh solutions Development domains.
• Worked on Workflows and Plug-in for automated processes based on requirement in MS Dynamics CRM 365, version 8.2.
• Worked on all teh new Out of Box features like Business Rules, Business Process Flow and Synchronous Workflows in CRM 365.
• Designed and customized CRM 365 forms, ribbons.
• Worked on Fetch XML for query expression.
• Created multiple Views for Entities to Import and Export data.
• Worked on Managed and Unmanaged Solutions.
• Actively participated in daily scrums.
• Worked on HTML, CSS and XML and with .Net custom controls.
• Implemented logical business rules in CRM to meet business process requirements and utilization of SDK.
• Pulled teh data from SQL Server 2014 with CRM from legacy data sources using Link Server.
• Built Workflows to create an efficient way of communication by Email notifications for key updates on any MS Dynamics CRM 365 records.
• Customized MSCRM form On Load, On Save status changes events with JavaScript and jQuery.
• Involved in Software Development Life Cycle (SDLC) per teh user requirements.
• Used TFS for Source Control of Project Code.
• Migrated data through different environments using XMLToolbox.
• Worked as per Sprint using Agile Methodology.

Environment: Microsoft CRM 365/2016, Microsoft .NET 4.5, C#, Visual studio 2015, JavaScript, jQuery, Entity Framework, TFS, XRM Toolbox, XML, .NET Framework, ASP.NET C#, VB.NET, MVC, SSIS, SSRS, T-SQL, Scribe, Java, AngularJS, NodeJS, HTML, CSS, MS Dynamics 365, SharePoint, jQuery, Excel, JavaScript, XML, Microsoft Visual Studio 2015/2017, Internet Information Services (IIS), Microsoft SQL Server 2014/2012, Windows 2012 Server, plug-in registration tool, XrmToolBox, Kingswaysoft, CRMRESTBuilder, Visual Ribbon Editor, Windows 10, SQL Server Management Studio (SSMS), SQL Server Reporting Service (SSRS), SQL Server Data Tools - Business Intelligence for Visual Studio.

Confidential

Dynamics CRM Lead/Developer

Responsibilities:

• Develops and implements CRM solutions coordinating applications across teh enterprise or its units/departments.
• Perform multiple tasks under aggressive timeframes and competing deadlines.
• Oversee teh development of professional level technical and non-technical documentation as well as and to internal and external customer CARE agents.
• Manage relationship with marketing automation vendors to understand application roadmap, planned enhancements and updates.
• Provide first line response for CRM related issues during implementation.
• Manage projects from initiation through delivery and production support.
• Customized MS Dynamics CRM 2016 application based on teh business requirement.
• Customized Workflows and Plug-in for automated processes based on requirement in MS Dynamics CRM 2016.
• Worked on all teh new Out of Box features like Business Rules, Business Process Flow and Synchronous Workflows in CRM 2016.
• Designed and customized CRM 2016 forms, ribbons.
• Developed Plug-ins in Dynamics 2016 to send emails, which has teh associated entities.
• Designed Workflows, system modules as per teh required specifications.
• Worked on FetchXML for query expression.
• Created multiple Views for Entities to Import and Export data.
• Worked on Managed and Unmanaged solutions.
• Created editable grids in views.
• Actively participated in daily scrum and defect triage meetings.
• Worked on HTML, CSS and XML and with .Net custom controls.
• Implemented logical business rules in CRM to meet business process requirements and utilization of SDK.
• Pulled teh data from SQL Server 2013 with CRM from legacy data sources using Link Server.
• Built Workflows to create an efficient way of communication by email notifications for key updates on any MS Dynamics CRM 2016 records.
• Customized MSCRM form On Load, On Save status changes events with JavaScript and jQuery.
• Involved in Software Development Life Cycle (SDLC) per teh user requirements.
• Used TFS 2013 for Source Control of Project Code.

Environment: Microsoft CRM 2016, Microsoft .NET 4.5, C#, Visual studio 2013, JavaScript, jQuery, Entity Framework, SQL Server 2013, and TFS, FTP Server, Microsoft SQL Server 2014/2012/2008/2005 & Windows 2003/2008/2012 Server, MS Office 365, Windows 7, 8,10, SQL Server Management Studio (SSMS), SQL Server Reporting Service (SSRS), SQL Server Integration Service (SSIS).

Confidential, Miami, FL

CRM Developer

Responsibilities:

• Attending daily Scrum and Stand-up meeting to follow up teh technical use cases.
• Created Custom Entities, Custom attributes for individual business units in MS Dynamics CRM, according to their business process Customized Workflows and Plug-in for automated processes, based on requirement from sales and marketing department to increase visibility and efficiency.
• Used various report items like tables, sub report and charts to develop teh reports in SSRS.
• Collaborate with other development staff to problem solve, implement solutions, perform code reviews and troubleshoot.
• Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM system.
• Worked with a team of stakeholders following teh Agile Scrum software development process.
• Developed and deployed teh Custom workflow and plug-in assembly to teh organization.
• Customized teh CRM form programming and form validations through Java script.
• Building teh CRM forms, screens, and views, as well as workflows and reports around teh customer, needs for an interface.
• Generated various reports with drilldowns, calculated members, dropdowns from teh cubes by connecting to Analysis server from SSRS.
• Discussed teh requirements with end user and propose solutions to achieve business goals. Generated Sales Reports for statistical analysis of data at user level using SSRS.
• We has applied teh client side and server-side scripting in teh CRM.
• Develop plug-ins to synchronize/update payment details to CRM system.
• Created several plug-ins and workflows for enhancing teh system and maintain data integrity.
• Customized teh Sitemap area and applied button functionality through Ribbon workbench tool.