SUMMARY

• Seeking a position as a Systems Administrator to enhance my current noledgebase, wifin an organization that can benefit from my education and technical experience.

TECHNICAL SKILLS

• Decision - making and problem-solving
• Attention to detail
• Competent in Microsoft Windows
• Team-player
• End-user training
• Strong aptitude for troubleshooting desktop, software, and network issues

PROFESSIONAL EXPERIENCE

System Administrator

Confidential, Beltsville, MD

Responsibilities:

• Support configuration of new hardware
• Manage network storage and backups
• Provide system monitoring
• Provide IT support and troubleshooting for 75 + users’ desktop and /or laptops
• Resolve issues wif servers and network equipment as problems arise
• Coordinate part replacement wif vendors
• Coordinate refresh schedules wif team, management, and end users
• Install new hardware
• Coordinate installation of new operating systems
• Maintain vendor service agreement
• General user administrative tasks
• Troubleshoot user system software issues, as problems arise
• Document local operating procedures
• Assist wif the development of operational process improvements
• Generate project schedules

PC Technician

Confidential, Baltimore, MD

Responsibilities:

• Was responsible for maintenance, support and troubleshooting of all desktop, laptop, handheld and other devices.
• Backed up applications, browser favorites, documents, and other various computer software
• Archived and troubleshot Outlook and Microsoft Office.
• Set up end user logins.
• Installed and maintained hardware and software.
• Installed, tested and deployed new client software applications.
• Maintained, installed, and upgraded computers as necessary.
• Installed new images as scheduled and needed.
• Provided maintenance and support for printers and various other devices Perform hardware repairs

Information technology Specialist

Confidential, Washington, D.C

Responsibilities:

• Represented OGE as the primary resource and first level of escalation to the customer or agencies in addressing problems related to Integrity.
• Worked wif customers to assess problems and identify possible solutions. Coordinated wif other IT specialists as needed to implement solutions leading to improved service.
• Provided troubleshooting support to OGE users and other users of all organizations using the Integrity application and other OGE applications.
• Assisted administrators in the operation and troubleshooting of data center device operating systems, applications and hardware.
• Attended coordination meetings in liaison wif Integrity Program Management, MAX Team members, and customer agency leaders for the purpose of monitoring and measuring performance and communicating news and information concerning Integrity activities.
• Provided input and recommendations on hardware and software procurement needs, leveraging existing tools and reporting mechanisms in accordance wif OGE policy and applicable contractual agreements.
• Created and managed distribution groups using Active Directory.
• Created and manage user accounts using Active Directory.
• Performed server patch maintenance on Windows servers.
• Provided troubleshooting and resolved trouble calls involving MS Exchange.
• Administered Outlook email accounts.

Information Technology Specialist

Confidential, Arlington, VA

Responsibilities:

• Administer blackberry enterprise accounts.
• Track and manage 200 blackberries and 75 Air cards.
• Provide instructional training to end users of Blackberry and Air card function and features.
• Troubleshoot complex blackberry function and feature problems to minimize customer down time.
• Manage and coordinate administration of Nortel Voice Over IP(VoIP) phones.

Helpdesk Technician

Confidential, MD

Responsibilities:

• Created and managed user accounts using NetIQ Directory and Resource Administrator.
• Created and managed distribution groups using Active Directory
• Administered Outlook email accounts
• Administered Blackberry Enterprise accounts
• Imaged, configured, and deployed laptop computers
• Implemented and modified SOPs to remain current in existing environments
• Provided technical support for hardware/software configurations and applications
• Utilized Remedy for ticket tracking and workflow status

Systems Administrator

Confidential, Sterling, VA

Responsibilities:

• Monitored health and performed status checks of Iron Port, Tumble Weed, and Domino mail servers
• Performed monitoring of backups and backup failures using Tivoli Job Scheduling Console
• Administered and provided troubleshooting for Lotus Notes databases and email services
• Created and maintained mailing lists wifin Lotus Notes
• Created and maintained SMTP connection
• Enforced TLS connections between domains
• Utilized Remedy for ticket tracking and workflow status
• Accessed Lotus Notes mail servers via Citrix and VDI connectivity
• Performed email traces and domain verifications

Windows Systems Administrator

Confidential, Norfolk, VA

Responsibilities:

• Provided customer service support for all levels of computer operations for 2800 end-users
• Supported 900+ Windows-based workstations
• Installed, maintained, and provided troubleshooting for network printers
• Maintained 30+ Windows servers ensuring maximum availability to end-users
• Provided troubleshooting and resolved trouble calls involving MS Exchange, PC hardware and software, and other peripheral devices
• Performed backups and restorations, and file server maintenance
• Installed and configured Blackberry Enterprise Server
• Administered both classified and unclassified networks
• Created user accounts, as well as provide initial-use setup of printers, and network drive connections
• Managed user accounts, groups, print queues, and controlling access rights in Active Directory
• Implemented and modified SOPs to remain current in existing environments
• Provided technical support for hardware/software configurations and applications
• Ensured proper training was administered to new staff members
• Created and tested PC images using Symantec Ghost
• Monitored server performance
• Performed server patch maintenance on Windows servers

Windows Systems Administrator

Confidential, Arlington, VA

Responsibilities:

• Provided Tier me and II support on GCCS systems for continued operations
• Installed and configured Symantec Ghost Server Suite
• Assisted in major upgrade of GCCS application for Joint Chiefs of Staff and NMCC
• Maintained network connectivity for critical operational systems
• Sustained W2K servers and GCCS application
• Provided Windows operational and security support
• Developed informational and technical specification documentation
• Installed, uninstalled, maintained, and updated Windows applications, programs, or third-party software
• Installed patches and IAVA compliance updates on systems
• Installed and maintained network printers
• Tracked issues and maintained current ticket status wifin Remedy
• Created operating system and application-level user accounts

Windows Systems Administrator

Confidential, Norfolk, VA

Responsibilities:

• Provided Tier me support for 1200+ end-users and 500+ workstations
• Assisted in LAN deployment by installing CAT5 cabling
• Installed and maintained network printers and devices
• Created and administered user account creation
• Managed various hardware and software deployments and configurations