Technical Support Engineer Resume

SUMMARY:

To pursue a challenging career where me can apply my noledge, acquire new skills and contribute constructively to teh organization.
Highly motivated wif strong work ethics eager to contribute to a progressive organization and an inspiring Team Leader.
Ability to rise up to teh expected standards depending upon teh Companies needs and requirements.
To work in a challenging environment which provides me a scope for professional and personality development

TECHNICAL SKILLS:

Operating Systems: MS Windows XP, 2007, 2010
Applications/Tools: Ms Office.
Good Keyboard Typing Skills.
Completed Testing Tools.
Strong interpersonal skills at both an individual and team level.
Written and Verbal communication skills.
Able to adapt to change while maintaining a positive attitude.
Exemplary coaching/motivational skills at both an individual and team level.
Business focus, which demonstrates an understanding of teh companies and client’s vision, mission and strategy.
Strong problem solving and decision - making skills.

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

Work under DTH Process
Got teh details of teh customer who purchase teh DTH Connection
Assign teh same to teh technician
Once got teh confirmation from technician need to check wif teh customer.
Not only wif teh new customer, will check wif teh customer who raised complaint.
Achieving teh Given Targets Successfully.
Providing customer service as per teh product/ process defined by teh client.
Got 4 times in teh Incentive program conduct by teh management
Got appreciation from teh Manager for giving best customer support.

Confidential

Technical Support Engineer

Responsibilities:

Handling Outbound Customer Service Request
Check wif teh SR details and out call teh customer & take complete details from customer
Once take teh details update teh data & assign to teh certain team
Once get teh team remarks will update teh same to teh customer.
Handling all types of Escalation Calls.
Share teh maximum cases which is handled on a daily basis will share to Team Leader
Support to teh new advisors
Sharing teh customer issues to teh client through mail to resolve teh customer problems in teh given TAT.
Attend in teh discussions to share new ideas towards improving teh process performance
Appreciation form teh Quality team for 2 times for Customer Satisfaction
Achieved as best advisor for teh month of Sep’18.