SUMMARY

• Microsoft Dynamics CRM Consultant with 8 yrs. experience in developing business solutions using Microsoft technologies like MS Dynamics CRM, .Net and SQL Server.
• Customized Service module and contract templates, entitlement templates, Service Level Agreements and product catalogue according to the business process.
• Customized MS CRM 365 application based on the business requirement. Created Custom Entities, Custom attributes for individual business units in MS CRM 365, per their business process.
• Created and customize reports in the system by using SQL Server Reporting Services (SSRS) to provide data for service management and opportunity management. Designed plug - ins to populate case-id on creation of new case for service module.
• Developed plug-ins, created workflow activities consumed MS Dynamics CRM web services using CRM SDK and configured the integration of MS Dynamics CRM with existing website. Developed Interactive UI Screens using ASP.NET, CSS, HTML and JavaScript.
• Used MS Dynamics CRM 2015 portal to customize system components such as forms, views, entities, attributes, relationships, and entity mappings according entities in financial domain based on some business stories.
• Experience with ADX Portals mostly content management with related to web pages, web files, web roles, Content snippets.
• Worked with unified service desk solutions and unified service desk clients, interface integrations, configuring call centre challenges.
• Implemented CRM using Scrum methodology leveraging the iterative nature Worked on Plug-in, Parallel Workflows, Business rules and Business Process flows to automate the business processes.
• Wrote, debugged and deployed synchronous/asynchronous plug-ins using Visual Studio to coordinate the incident-cases in service module. Created several plug-ins and workflows for enhancing the system and maintain data integrity.
• Installed and configured On Premise MS Dynamics CRM 2013 system for development and testing, configured server instance, created organizations. Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM 2011 system.

TECHNICAL SKILLS

• Microsoft Dynamics 365
• C#.NET
• ASP.NET
• Visual Studio 2015
• ETL
• Informatica
• MS Outlook
• HTML5
• JavaScript
• JQuery
• XML
• Team Foundation Server 2017
• SQL Server 2016
• SSRS
• SQL Server 2008
• .NET Framework 3.5
• C#.NET 3.0
• AJAX
• MVC3
• WCF
• LINQ
• Silverlight
• NUnit
• SCRUM
• SVN.

PROFESSIONAL EXPERIENCE

Confidential, Woodbridge, NJ

Microsoft CRM Developer

Responsibilities:

• Developed Interactive UI Screens using ASP.NET, CSS, HTML and JavaScript.
• Created several plug-ins and workflows for enhancing the system and maintain data integrity.
• Developed plug-ins, created workflow activities consumed MS Dynamics CRM web services using CRM SDK and configured the integration of MS Dynamics CRM with existing website.
• Created custom entities and attributes to meet business requirements.
• Involved in integrating CRM with SharePoint for document and record management.
• Tested the ETL Informatica mappings and other ETL Processes (Data Warehouse Testing)
• Wrote, debugged and deployed synchronous/asynchronous plug-ins using Visual Studio to coordinate the incident-cases in service module.
• Experience in Microsoft Azure Architecture - IAAS (Infrastructure as a service) for Development and PAAS (Platform as a service) for deployment.
• Requirement gathering, analysis and project planning
• Worked on rules to group the people with similar skills into resource groups using a service scheduler.
• Creating SSRS reports for service module and financial data using joins and pivot tables.
• Used MS Dynamics CRM 2015 to customize system components such as forms, views, entities, attributes, relationships, and entity mappings according entities in real estate domain based on some business stories.
• Implemented CRM using Scrum methodology leveraging the iterative nature Worked on Plug-in, Parallel Workflows, Business rules and Business Process flows to automate the business processes.
• Worked on Site Map editing and Ribbon customizations and Solutions.

Environment: Microsoft Dynamics CRM 2015, MS Dynamics CRM SDK, C#.Net, Asp.net 4.0, ETL, Informatica, JavaScript, HTML, XML, Visual Studio 2015, SQL Server 2014, SSRS.

Confidential, Dallas, TX

Microsoft Dynamics CRM Consultant

Responsibilities:

• Upgraded the CRM system starting from Microsoft Dynamics CRM 2015 till Dynamics CRM 2016 and actively involved in each stage of upgrade process. Experience working in the full life cycle implementation of CRM to my client.
• Responsibilities varies from Requirement gathering, analysis, investigation and project planning and Gathered client requirements and business process, development, testing and deployment of Microsoft CRM projects.
• Implemented Gap analysis for finding out the required number of customizations needed to meet the client requirements. Created a detailed project plan which includes tasks based on their priority.
• Developed Interactive UI Screens using ASP.NET, CSS, HTML, jQuery and AJAX controls. Also Developed UI utilizing jQuery and JSP for intuitive cross program functionality and complex UI.
• Created ETL packages with various data sources (SQL Server, Flat Files, Excel source files, XML files etc.) and afterward stacked the information into goal tables by performing various types of changes utilizing SCRIBE/DTS packages.
• Written test documents including test plan, test cases and test summaries
• Developed both Managed and Unmanaged solutions in Microsoft Dynamics CRM to support the enhancements and published the customizations into the system.
• Developed the WCF services, applications using Team Foundation Server, C#, ASP.NET, T-SQL queries on SQL Server 2014, jQuery and AJAX on Visual studio 2013 IDE. Developed Jscript libraries for various data validations and customizations. Also accessed data and data services from the database using ADO.NET.
• Created custom dashboard, make custom Ribbon button and configured sitemap utilizing Pragma toolkit. Suggested several security policies on different entities in the system to manage and execute proper access controls.
• Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM 2016 system.
• Worked on Kingsway Soft for migrating data to MS CRM from SQL and generating reports using SSRS and experience in configuring MS CRM with MS outlook and SharePoint Integration.
• Created Dashboards, Views, Reports, charts and all the security roles and users accordingly in the system based on roles. Customized Dashboards based on the custom reports, charts and performed unit testing including both automated and manual testing.
• Worked with CRM features like New Security Features, Enhanced Business Rules, Hierarchy Visualization.
• Configure the Dynamics CRM application to meet the client’s requirements using the dynamics CRM customization tool, workflow tool or SDK.
• Used TFS (Team Foundation Server) to Maintain version control of code during solution import & export. Suggested updates and methods relevant to system architecture components and changes through research.
• Created and validated Views, User Controls, Models, View Models and Controllers using MVC5 Framework with Razor Syntax and Used jQuery for Client-Side Scripting.

Environment: Microsoft Dynamics CRM 2015, MS Dynamics CRM SDK, C#.Net, Asp.net 4.0, ETL, Informatica, JavaScript, HTML, XML, Visual Studio 2015, SQL Server 2014, SSRS.

Confidential, Chevy chase MD

Microsoft Dynamics CRM Consultant

Responsibilities:

• Development of CustomizedCRMXRM system for the Payers Market.
• Created and Maintained documentation and conducted end user training while implementing and supporting CRM system.
• Translated Business Requirements Document (BRD’s) to functional specification documents.
• Pre-sales calls with Account Executive.
• Experience in XML technologies like DOM, XML Schema, DTD, XSLT, SOAP, WSDL, Web Services and WCF Services
• White boarding business and use case scenarios.
• Architect solutions based on the scenarios. Worked on XML files especially during editing the customization XML file with schema validation
• Customized Dynamic CRM using CRM SDK tool with JavaScript.
• Coordinate and assist with maintaining companywide data integrity forCRMsystems as well as all related data feeds scanning functions and system reporting function ns
• Created Project Plan for scheduling resources to pre-sales / POC solution.
• Configured MicrosoftCRMfor demos.
• Configured and Administered user accounts, profiles, roles and security.
• Integrated SharePoint Document Management withCRMApplication.

Environment: Microsoft DynamicsCRM2013, C#.Net, JavaScript, SDK, IIS 7.0, HTML5, jQuery, Visual Studio 2010, SQL Server 2014/2012, .NET 4.0, SSRS

Confidential

.Net/ CRM Developer

Responsibilities:

• Participated in requirement discussions, gather all requirements and created functional and technical documentation.
• Gathered end-user’s business requirements and translated them into CRM Application Functions using Web Pages/Win Forms with C# 3.5
• Developed WCF service to fetch the various information such as vendor details.
• Created and developed Microsoft Dynamics CRM Custom Web Pages) to plug into out-of-the box MS CRM Solution
• Developed processes for Real time integration between CRM and Fusion system and vice versa using
• Prepared cost/benefit analysis of alternative solutions
• Prepared Sprint Backlogs and Scrum charts which includes Task Assignment, Providing Estimates, setting up delivery dates and conducted scrum meetings as when needed.
• Analyzed, developed and integrated Custom Dashboard’s for Loans and Customer Service Management working with API in .Net Framework.
• Made changes to existing user controls to add new fields (text boxes and drop down controls) in user interface.
• Developed custom CRM Web Application Systems by using C#, SQL Server for supporting end users’ operations of small and medium businesses
• Developed MS CRM 4.0 plug in and work flow assembly to support accounting and customer services business process for system integrator client
• Integrated Web application with MS CRM by using Iframe and MS CRM Web Services
• Developed Multiple Presentation Layers with several Graphical User Interfaces using Web Forms, VB.NET 2010/2008, C#.NET.
• Created a WCF web service using facade and command patterns to initialize, serialize, communicate, and process response.
• Used SSIS Import data into the system using multiple sources.
• Developed several Navigation Menus, Toolbar Controls, navigation bar items using CSS, JavaScript
• Provided guidance with support for clients and internal consultants to utilize CRM System
• Gathered requirements, involved in design/development/testing and documentation of various CRM/.Net./MS Dynamics tasks
• Analyzed high level needs and scope documents for prospective customers.
• Submitted work orders with time and cost estimates
• Automated Workflow construction, customization and implementation
• Extensively Worked on Entity/Form/View Customizations and written Client-side scripts using Java Scripts
• Extensively consumed Microsoft CRM Web Services
• Wrote Plug-ins that triggers after all DML activities on database.
• Extensively used Plugin Profiler for debugging Plugins during development phases

Environment: MSCRM 4.0\2011 On-premises, MS SQL Server 2008, SQL Server Reporting Services 2008, KINGSWAYSOFT, Visual Studio Team Foundation Server 2010, ASP.NET 3.5, C# 3.5, Web Pages, Win Forms, CRM SDK, User controls, ADO.NET, XML/XSLT, .Net Web Services, CSS, WCF, SSIS, JavaScript, IIS, Windows Server 2008.

Confidential

.NET Developer

Responsibilities:

• Developed several client controls like Grid, Calendar using Asp.Net Ajax, JavaScript and CSS.
• Designed Web User Interface with User Controls.
• Used C# and ASP .net programming to code the application.
• Implemented stored procedures, functions, joins, views and triggers in SQL Server 2005.
• Cascading Style Sheets (CSS) were used to attain uniformity through all pages designed.
• Created Console applications using C# to send email notifications using SMTP client on a daily basis to inform team about the process status updates.
• Participated in all phases of system development, consultation, and analysis, design, program analysis, programming, debugging, testing, documentation, delivery and implementation.
• Analyzed peer work for quality, including correctness of documentation, appropriateness of solutions produced for deliverables specified.

Environment: C#.Net, ASP.NET3.0/3.5/4.0, TFS, ADO.NET, HTML, SQL Server 2008/2012, Web Services, WCF, CSS, jQuery/JavaScript, IIS, Visual Studio 2012.