SUMMARY

• 9+ years as a Senior CRM Technical Architect having strong experience in Microsoft Dynamics CRM 2016, 201, 4.0 & 3.0 with Solution Architecture Design, Application Design, CRM Security Model, Business Requirement Analysis and CRM Solution Development.
• Currently working on Upgrading Microsoft Dynamics CRM 2015 into Microsoft Dynamics CRM 2016 (IFD).
• Have strong working experience in XRM framework, SDK, ADFS, Business Process Flow, Portable Business Logic Designer, Real - time Workflows, Action, Access Team Templates, CRM Email Server Synchronization,
• 7+ years of strong experience in Microsoft Dynamics CRM 201, 2011, 4.0, 3.0, Development, Configuration and Administration. Performed data model design, entity customizations with team and role based with entity relationships, JavaScript development, Web resource Development, custom HTML 5 with Kendo UI pages development for external application integration using Web Resources / Iframes, web resource development using Silverlight, Kendo UI, Custom Plug-in, custom workflow activities development using CRM SDK(C#), custom dialogs process development, process flow forms, call script implementation for opportunity sales process, extend the field level security to data level security(custom), developed a scheduled edit tool for CRM, customized security roles and business units.
• Have integration experience with SalesForec.com, SAP, SalesLogic and Dynamics AX, SCRIBE Insight & Kingswaysoft.
• Extensive development experience in Microsoft Dynamics CRM SDK, Kendo-UI, Telerik Grid, WCF (SOAP / REST), WPF, SSRS, SCRIBE Insight, ASP.NET, MOSS 2010).
• Extensive development experience in Customer Care Accelerators (CCA) and Customer Contact Desktop (CCD) development with Computer Telephonic Integration (CTI) for Call Centers in Microsoft Dynamics CRM 2011.
• Extensively worked in SQL Server Reporting Services(SSRS), Fetch Xml Based Reports in Dynamics CRM, SQL Server Analysis Server(SSAS), Workflow(WF) and SQL Server Integration Services(SSIS)
• Strong experience with database programming involving Complex Stored Procedures, Packages, Triggers, Views, SQL Jobs and implementation with MS SQL Server and Oracle
• Strong analytical skills to develop and deliver on-time solutions.

TECHNICAL SKILLS

CRM & Web Technologies and Tools: Microsoft Dynamics CRM 2016, 2015, 2013, 2011, Microsoft Dynamics CRM (3.0, 4.0), Microsoft Visual Studio .NET(C#, ASP.NET, VB.NET, ADO.NET), MOSS 2007, SharePoint Portal, AJAX, XML, Web Services, JSON, JQuery, JQueyUI, KendoUI for CRM, WCF, Workflow (WWF), JavaScript, VBScript.

Software Dev. Kit: Microsoft Dynamics CRM SDK

Database Tools: Microsoft SQL Server 2012, Microsoft SQL Server 2008, 2008 & 2005, Oracle, My SQL, DB2, SQL Integration Services (SSIS).

Reporting Tools: Microsoft SQL Reporting Services (SSRS), Integration Services (SSIS), Analysis Services (SSAS), Crystal Reports & Dundas Reports.

CRM Data Import Tools: Scribe Insight 6.1, 6.3 & 7, KingswaySoft (2015)

Call Centre Apps: LiveOps for Microsoft Dynamics CRM, Universal Service Desktop, Avaya & Contact Center Desktop.

Source safe Tools: Visual Source Safe (VSS), SVN, Team Foundation Server, Microsoft Test Services.

Workfow Tools: K2 for Dynamics CRM 2016,2015/2013

PROFESSIONAL EXPERIENCE

Confidential

Senior CRM Lead / Architect

Responsibilities:

• Upgrading CRM 2015 into CRM 2016 On Premise(IFD)
• Data model for CS&S, ESS Sales Division, & FIO Service Division in CRM 2013/2015
• Lead Migrate Salesforece.com into Dynamics CRM 2015 application.
• Design Opportunity Management for Commercial Sales & Service for Design Win process.
• Design forecast application for Regional Sales Managers to forecast the future sales.
• Design CRM application for Retail Business for opportunity management and Quote Management in CRM.
• Formulate and define system scope and objectives through general business analysis (including research and fact finding combined with an understanding of applicable business systems and industry requirements). Develop or modify information systems requirements.
• CRM Customization, Lead Development Activities, Entity Customization, Relationships, Form design, Ribbon, Sitemap modifications.
• JavaScript based web resource for all form events.
• Developed various type of Reports in SQL SSRS using Filtered Views/ Fetch.

Environment: Microsoft Dynamics CRM 2016, 2015, 2013l, Microsoft CRM SDK, JQuery, KendoUI & SQL Server 2012. LiveOps for call center CRM.

Confidential, Indianapolis, IN

Senior CRM Architect/Tech Lead CRM Applications

Responsibilities:

• Data model for Channel Business Manager & Call Center application.
• Entity Customization, Relationships, Form design, Ribbon, Sitemap modifications.
• JavaScript based web resource for all form events.
• Developed web resources for all forms.
• Developed custom plugin & custom workflow activities using CRM SDK.
• Developed a “Scheduled Edit” tool in CRM for Business Admins users to run a scheduled job to update record periodically for Sales using CRM 4.0 & Custom workflow activities.
• Developed Data Based security for Channel Business users in CRM 2011.
• Developed a tool for Sales Script, Opportunity Sales Stages & Opportunity Checklist.
• Implemented SharePoint Integration for KB (Knowledge Base) documentation for Case management.
• Implemented a Call Center application using Customer Care Accelerator (CCD) for ACC call center.
• Developed a Scribe DTS script for Data warehouse reporting.
• Developed various type of Reports in SQL SSRS using Filtered Views.

Environment: Microsoft Dynamics CRM 2013 & CRM (2011) Microsoft CRM SDK 2013/ 2011 ( Custom Plugin, Workflow), JQuery, KendoUI, WCF, WPF, C#.NET 4.0, Silverlight, ASP.NET 4.0, MOSS 2010, SQL Server 2012, SSRS, Scribe Insight 7. Custom CRM Mobile application.

Confidential, New York City, NY

Microsoft Dynamics CRM Analyst

Responsibilities:

• Designed CRM High Level Design & Application Design for Deal, Repetitive Wire(SSI) and Counterparty Maintenance application in Microsoft Dynamics CRM 4.0
• CRM DEAL entity has been integrated with SharePoint Portal site to access the associated department documents using Document Library. The document library will be created in SharePoint using SharePoint SDK at the time of DEAL creation in CRM.
• Implemented Scheduled Job to Import Closed Deals from Affinity & JMS trading application into CRM system.
• Modified Portal site definitions and customized Master pages for MOSS 2007 environment.
• Created / Customized document Library / SQL CRM reports dashboard with trusted file location option for marketing and sales department users to access their documents.
• Created various SQL reports/CRM SQL reports for required Deal, Repetitive wire (SSI) and Counterparty Maintenance application.
• Designed & Developed Custom CRM websites for CRM users to Integrate CRM with many other platform applications in ASP.NET using Developer Express .NET.
• Integration with Microsoft Dynamics AX 2009 for Customers, Contacts, Products, and Orders.

Environment: Microsoft Dynamics CRM (4.0) Microsoft CRM SDK 4.0 ( Plugin, Workflow), C#.NET 3.0, ASP.NET 3.0, MOSS 2007, AJAX, SQL Server 2005, SSRS, Scribe Insight (6.1,6.3) and Microsoft Dynamics AX 2009.

Confidential, Great Denver Area, CO

Senior CRM Technical Lead

Responsibilities:

• Migrated Microsoft Dynamics CRM 3.0 to higher version of Microsoft Dynamics CRM 4.0
• Developed Timesheet scripts for Microsoft Dynamics GP 9.0 (CRM - ERP)
• Development plenty new custom CRM Entities (AYR Fleet, AYR Activities, AYR Options and Opportunities and Deals) and created relationships with system entities.
• Created Entity Attributes, Filtered Views, Lookup fields and customized forms/views for all System & Custom Entities.
• Developed JavaScript’s for all the Entity forms to implement custom business logic. Hide and show forms attributes/ Tab controls / lookup types /custom calculations for the logged in user based on his business unit.
• Control the side navigation links on each entity form using onLoad/onSave JavaScript events. Hide and show based on Business unit.
• Migrated all the CRM 3.0 callouts to CRM 4.0 Plug-ins using Microsoft CRM SDK 4.0 using C#.NET
• Created SQL reports/CRM SQL reports for required CRM Entities and enabled them for OFFLINE / ONLINE capability.
• Developed external SQL reports in SSRS and deployed into MS CRM.
• Developing DTS scripts in Insight SCRIBE 6.3.1 tool to import data from other CRM Systems(ICMS, Outlook, Excel) using Microsoft crm 4.0 adapter
• Developed SSIS package to import data from ICMS to BSP application.
• Implemented custom AYR Activity screen using C#.Net & ASP.NET to search the created activities which can be accessible from Outlook client, its available for offline as well.
• Implemented delete option for Activities using MS CRM web services in C#.Net
• Implemented AJAX framework for the entire custom user Interfaces.
• Configured SharePoint Portal site for accessing CRM data in portal site using Microsoft CRM List Web part & Smart part.
• Modified Portal site definitions and customized Master pages for MOSS 2007 environment.
• Created / Customized document Library / SQL CRM reports dashboard with trusted file location option for marketing and sales department users to access their documents.
• Created custom AYR Activity screen using C#.NET & ASP.NET and made this application available in MOSS 2007 environment using Smartpart 1.1.

Environment: Microsoft Dynamics CRM (4.0, 3.0), Microsoft Dynamics GP 9.0 Microsoft CRM SDK, C#.NET 3.0, ASP.NET 3.0, MOSS 2007, AJAX, Smart Part 1.1, SQL Server, SSRS, SSIS, Scribe Insight (6.1,6.3)