Customer Service Technician Manager Resume

PROFESSIONAL EXPERIENCE:

Confidential

Field Service Technician

Responsibilities:

High school diploma or equivalent
2 - 5 years’ experience with commercial communication systems or electronics
Must have at least (3) years of driving experience in the class of vehicle operated
Must be able to distinguish between far, near, peripheral distances
Driving record must be free of DUI/DWI for (3)three-year period prior to employment
Knowledge of commercial communication and telecommunication systems
Operation of telecommunication test equipment skills
Ability to analyze, prioritize and efficiently resolve technical problems
Ability to prioritize, organize and manage projects to completion
Ability to lift/carry up to 80 pounds occasionally
Ability to use basic cable installation tools and hand tools and perform jobs from high places including use of ladder
Effective writing, communication, mechanical, and computer skills
Be willing to work hours that may consist of an alternating schedule on a rotating basis with other technicians to ensure availability for system support, including weekend, and holiday shifts as necessary

Confidential

Service Technician Manager

Responsibilities:

Deliver, install, and maintain satellite dishes and related equipment, retailer POS terminals and supplies.
Analyze and evaluate traffic and performance data.
Diagnose and repair hardware, software, and system issues
Provide technical support to customers
Use power and hand tools to perform installation operation and maintenance support for satellite terminals and associated antenna systems
Service satellites on rooftop installations
Maintain accurate records through documenting installations, services and repairs
Report technical status of system with accuracy and completeness
Maintain a safe work environment by following safe practices and adhering to safety policies
Update and improve job knowledge by participating in al opportunities and reading technical publications
Operate company vehicle in performance of duties in a safe and responsible manner while working and traveling
Report need of vehicle repair or service when required and /or prescribed
Report any accidents, losses, injuries, or property damage to Supervisor and customer when appropriate
Must maintain clean driving record while employed based on company fleet vehicle Policy