Technical Support: Systems Engineer Resume

SUMMARY:

Earned Microsoft Certified Professional (MCP) designation and tribox Certified Administrator.
Experienced the areas of system configuration, virtualization, data security, remote support, and customer service.
Consulting experience in the areas of home based computer and network diagnostics, repair, installation, support, and maintenance.
Analytical and finely honed problem solving skills with the ability to quickly master new tasks and concept abstractions.
Hands - on experience with Cisco systems, Microsoft and Linux systems administration, and VoIP applications.

TECHNICAL SKILLS:

Microsoft Windows Server & Workstation (including x86 architecture)| Microsoft Office Suite | Microsoft SQL
Oracle 10g | MAC OS 10 | DHCP|DNS|TCP/IP|VoIP | LAN|WAN|WLAN|Linux (Ubuntu, CentOS)
Windows XP/Vista/7/8 | Cisco Routers & Switches | VMWare | Polycom IP Phones

PROFESSIONAL EXPERIENCE:

Confidential, Loganville, GA

Technical Support: Systems Engineer

Responsibilities:

Performed Windows domain administration functions such as active directory, VMWare, workstation and username adds and changes, password reset, group policy, Windows remote desktop protocol server administration, Windows file and print server administration.
Maintain Windows servers with x86 architecture by checking event logs, performing necessary system updates, service pack installations, patches and hot fixes, hardware upgrades and replacements.
Maintained windows workstations in remote offices via Remote Desktop Protocol over VPN performing operating system hardening, virus, malware and spyware removal, diagnosing and resolving printing issues and maintaining SonicWall firewall appliances.
Monitor and maintain ADT closed circuit TV system in remote offices.

Confidential, Somerset, NJ

Support Engineer

Responsibilities:

Maintained Linux servers via SSH connection to perform system restarts, navigate folders, search for files and move them to desired drives/servers for backup purposes, drive space allocation and troubleshooting.
Led the comprehensive testing of Aspect Unified IP, ALM and advanced Quality Management systems for problem duplication, post installation, post update, post maintenance, post expansion, and pre-launch .
Assured VoIP network operation through the execution of quality network assessments and reporting utilizing NetIQ Vivinet Assessor.
Microsoft Office 365 email administration functions including creating accounts, resetting passwords, disabling accounts, configuring Outlook email client, troubleshooting and resolving email send/receive issues.

Confidential, Winter Park, FL

Technical Support: Network & Communications Engineer

Responsibilities:

Performed Windows domain administration functions such as active directory workstation and username adds and changes, password reset, group policy, Windows remote desktop protocol server administration, Windows file and print server administration.
Maintained Windows servers with x86 architecture by performing necessary system updates, service packs, patches and hot fixes, hardware upgrades and replacements.
Maintained windows workstations with x86 architecture performing operating system hardening, virus, malware and spyware removal and hardware upgrades and replacement.
Maintained Linux servers via SSH connection to perform system restarts, navigate folders, search for files and move them to desired drives/servers as needed for backup purposes, drive space allocation and end user interactions.
Maintained Cisco Network hardware making configuration changes to routers and switches and firewalls when necessary.

Confidential, Orlando, FL

Technical Support: Network & Communications Engineer

Responsibilities:

Orchestrated, planned, and managed communications services, moves, installations, and modifications including POTS lines, T1 lines, Cable Internet, DSL, PRI, Frame-Relay and SIP trunks.
Served as primary point of contact with service providers, leading communications audits and troubleshooting efforts at customer sites on a range of communications equipment (routers, switches, firewalls, gateways, servers, PBX, access points and media converters.)
Designed, built, configured, and installed two IP PBX systems as well as system programs for all users.