SUMMARY:

• Qualified engineering graduate with 8 years of progressive experience across broad range of IT functions and diverse industry segments that include BFSI, Insurance broking, IT Services, and IT Products.
• 5+ years of Salesforce.com CRM consulting & implementation experience at various top tier MNCs
• End - to-end SLDC experience in gathering business requirements, sprint planning, designing and delivering solutions on Salesforce.com CRM, and MS.Net technologies.
• Certified Sales Cloud Consultant, Certified Service Cloud Consultant, Certified Force.com Developer (DEV-401), Certified Administrator (ADM-201), and Microsoft Certified Professional with strong exposure to Salesforce CRM & MS.Net technologies.
• Proven ability to achieve at a wide range of levels, from initial client engagements to technical development and customer support.
• Worked on many Flagship IT project on banking, & insurance domains implementing Salesforce.com, and MS .NET Technologies. Handled many system critical applications and acted as the point of contact for customers from CHINA, UK, USA and BRAZIL.
• Strong focus on building healthy client relationships with assured and progressive communication.
• Trained users to be successful in their daily challenges by using the full capabilities of the Salesforce.com CRM.
• Handled multiple process roles: Defect Prevention Analyst (DPA), Software Configuration Manager (SCM), and Project Quality Analyst (PQA).
• Excellent interpersonal skills; self-motivated; quick learner; team player

TECHNICAL SKILLS:

CRM SalesForce.Com: APEX, Visual force, Customization and Configurations, Web Services, Business process flow, Chatter, Content, Knowledge, Mobile, Batch Job processing, Integrations, jQuery, JavaScript, Customer Portal, Partner Portal, SSO, CTI, Email-to-Case, Sites, Service Console, etc.

Tools: Force.com IDE, Workbench, Jira, Data loader, etc.

Integration: REST & SOAP based, MS .Net (Integrate Salesforce with in house technologies)

Concepts: OOP, SDLC, Agile, RDBMS

Functional: Business Analysis, User Story writing

Project: Team Management, Agile Projects

Databases: MS SQL Server

Server: IIS(Internet Information Service), SCCM

Programming Languages: Force.com Apex, Visualforce, C#, VB.NET, ASP.NET, JavaScript, JQuery,VB Script

Operating Systems: Windows NT/2003 Server, Win XP, Windows 9x,Vista, Windows 7

PROFESSIONAL EXPERIENCE:.

Confidential

Principal Salesforce.com Developer

Responsibilities:

• Technical lead of the offshore team responsible for developing Symantec Next Generation Support Center on Force.com platform. Key benefits of implementation include efficient and streamlined user experience, intuitive prioritization of agent workload, improved support agent productivity estimated at (5-10%).
• Served as the SPOC for vendor team handling the Symantec SFDC Support from India.
• Devised and implemented platform optimization, and safe harbor compliance strategy on Symantec SFDC platform. Worked on triggers and apex code refactoring.
• Served as the face of offshore IT team, participating in requirement gathering meetings with the business team, identifying and prioritizing Change Requests for monthly release calendar.

Confidential

Senior Analyst, Salesforce.com

Responsibilities:

• Technical lead of the group CRM model implementation team, which was part of JLT Insight programme led by CIO- Mr. Ian Cohen.
• Architected & developed Mobile App using HTML5/JQuery on force.com Platform. The mobile app was used by 200+ Insurance brokers to log client insurance details.
• Worked with the SEPG team to achieve CMMI Level 3 for the IT team in Mumbai office. Received recognition from IT Head and CEO for my valuable contribution.

Confidential

Consultant, Salesforce.com CRM

Responsibilities:

• Design, development, administration, and post-deployment warranty support for Iron Mountain Case Management, CTI, and Knowledge implementation.
• Technical design, development, administration, and post-deployment support for SFDC Sales Cloud implementation Dex One Corporation. Scope of the project included: support for “lead to order” business processes, phased enhancement/integration with customer service, relationship management and order-to-fulfillment business processes, Integration with all current business systems.

Confidential

Software Engineer

Responsibilities:

• Liaised with client and the stake holders to brainstorm business requirements and IT solutions for the HSBC group and with various HSBC regional support teams across 80+ countries to monitor product deployment and support.
• Worked with ISR (Information Security and Risk) team to understand and implement ISR best practices in the project.

Confidential

Trainee Software Engineer

Responsibilities:

• Worked as trainee software developer on multiple MS.Net based applications.
• Attended 8 weeks C/C++, MS.Net, HTML, and Database technologies at HSBC Software Development Center.
• Completed ITIL and was ed HSBC ITIL executive .

Confidential

Student Lead

Responsibilities:

• Orchestrated Virtual Network Connector product design, testing, and production.
• Coached team through 6-month design-to-deployment cycle of the product.
• Devised and implemented low- cost architecture; ultimately saved INR 100K on software licenses by using open source technologies.