SYNOPSIS

Around 6 years of Experience in Enterprise Management Tools EMS , Systems, Network and Troubleshooting.Domain experience in providing solutions around IT infrastructure management using CA Technologies Enterprise Management Systems in terms of implementation, administration and solution design of projects. Proficient in Architecting, Designing and Implementing solutions with CA EMS tools.

DOMAIN EXPERIENCE

• Worked extensively with IT Service Assurance and Infrastructure Management products from CA Technologies.
• CA SOI CA Service Operations Insight .
• CA Spectrum Infrastructure Management Network Fault Management . CA BOXI.
• CA eHealth Network Performance Management, System Edge, Service Availability.
• CA Application Performance Management, CA Wily Introscope, Customer Experience Manager.
• CA NetQoS - NPC, Report Analyzer, SuperAgent , NetVoyant. CA ARCServe RHA, CA EEM.
• CA Network and Systems Management, Unicenter Portal, WRS.

ORGANISATIONAL EXPERIENCE

Confidential

Roles and Responsibilities:

• EMS Requirement gathering, suggesting improvements and implementing the solutions for the OCBC IT Infrastructure.
• Managing and administering the various EMS Tools from CA Technologies like CA SOI, CA APM Wily, CA Spectrum, CA NetQoS Suite, CA Nimsoft for managing the OCBC's IT Infrastructure and core Banking Applications Monitoring.
• Managing and maintaining the Service's Architecture in CA SOI for all events and alarms from the CA Spectrum, Wily, NetQoS and Nimsoft through SOI connectors.
• Troubleshooting and providing resolutions for any issues emerging for the CA EMS Tools for the OCBC Bank's IT Applications and Infrastructure.
• Working on the Application performance monitoring through CA APM with Introscope and CEM, creating metrics, alerts, reports and dashboards for the OCBC's Banking applications. Installing various Wliy agents like Java and .Net agents for OCBC's Websphere and Weblogic Banking Application Servers.
• To discover devices, model and create topology views, groups in CA Spectrum as per the requirements, to monitor and manage the OCBC's IT infrastructure.
• Implemented and Integrated CA BOXI reports with Spectrum and SOI for Infrastructure reporting. Created, scheduled custom reports for Bank as per OCBC requirements.
• Applying the upgrades, patches, Hot fixes for the CA EMS Tools as per the requirements.
• Handling the complete CA NetQoS suite with NPC, Report Analyzer, NetVoyant, SuperAgent, MTP's for OCBC Network monitoring and management.
• Working knowledge of CA Nimsoft for Server management and for monitoring the critical banking applications and processes.

PREVIOUS ORGANISATIONAL EXPERIENCE

Confidential

Roles and Responsibilities:

• Managing over 40,000 network devices and 8,000 Tesco servers through CA Spectrum, CA eHealth and CA Unicenter NSM and to troubleshoot the CA EMS Tools for any issues emerging for the Tesco's IT Infrastructure HO's, Depots, Stores, etc globally.
• To discover devices, model and create topology views, groups in CA Spectrum, eHealth as per the requirements, to monitor and manage the TESCO's IT infrastructure globally.
• Applying the upgrades, patches, Hot fixes on Spectrum and eHealth for all the countries with installed CA EMS as per the requirements.
• Managing and maintaining CA Spectrum servers in Fault tolerance environment.
• Working on alarms and alerts Incidents, Service Requests through ICCM e-Service Desk.
• Experience on CA Unicenter NSM, for the Centralized System monitoring and management, installation and troubleshooting of NSM agents, CA Unicenter Portal Management and WRS.

Confidential

Roles and Responsibilities:

• I was actively involved in the implementation of CA Spectrum and CA eHealth in the ONGC IT Infrastructure environment and later administering, maintaining and monitoring Infrastructure with ITIL processes.
• To install and configure CA Spectrum and CA eHealth.
• To discover devices, model and create topology views, groups in CA Spectrum, eHealth as and when required to monitor the ONGC IT infrastructure throughout India.
• Managing Users, Devices, and Reports in CA Spectrum and eHealth applications, monitoring network devices for uptime/downtime.
• Event and Alarm management and ticketing with CA Service Desk.
• Implemented the DR Disaster Recovery for EMS with CA ARCserve RHA through replication scenarios for CA eHealth, NetQoS, Wily, NSM etc.
• Worked on CA NetQoS for Network Traffic Analysis with NPC/RA and CA Wily APM for Application Performance monitoring in ONGC IT Infrastructure including Introscope/CEM management and maintenance.
• Worked on CA Unicenter NSM, for the Centralized System monitoring and management, installation and troubleshooting of NSM agents etc.

Confidential

Roles and Responsibilities:

• Worked on routers/switches for complete management of the associated IT Infrastructure.
• Installing, supporting and maintaining new server hardware and software infrastructure.
• Maintaining wide area networks, tracks significant problems, monitoring performance, and performing upgrades to hardware and software as and when required.
• Managed security of the complete network with server/router/switch security features.
• Responsible for providing services as per Annual Maintenance Contracts AMC's of RomanTech.