Application Developer .NET / Project Manager Resume Sterling VA - Hire IT People

SUMMARY

I have over 25 years of IT Experience. I have worked as a field engineer, .NET Developer, as well as 7 years of supervisory and management experience managing a large staff of technicians in multiple Airport and Reservation Call Center environments.
I am a self - motivator, and have worked remotely for the past 7 years and have proven record of being self-directed and able to manage large projects with multiple team members which all where in remote locations.

TECHNICAL SKILLS

Databases: MS SQL Server, Oracle, MS Access, SAS Data Warehouse

Programming Languages: ASP Classic (VB), .NET 1.1 - 4.5, C# and VB .NET. SAS, Javascript, CSS, HTML, HTML5, AJAX, JQuery. Some Knowledge of MVC

Operating Systems: DOS, Windows 95, 2000, XP, Vista, Windows Server 2003, Windows NT, UNIX, OS/2, Linux, Windows 7 and 8

Databases: MS SQL Server, Oracle, MS Access, SAS Data Warehouse

Software Applications: MS Office Suite, Visio, MS Project, Quickbooks, Norton Security Suite, CA Unicenter, SMS, and numerous custom applications and 3rd party software installations. Visual Studio, SQL Server Management Studio, SharePoint 2010

PROFESSIONAL EXPERIENCE

Confidential, Sterling VA

Application Support Manager

Responsibilities:

Was lead project manager using Agile SDLC methodology
Developed Inventory Management System to Track Billing and Circuit Orders
Application provided company a way to save over $750k for 2014 in paybacks by identifying unused inventory and circuits that were being over billed.
Completed projects on time and within budget

Confidential, Springfield MA

Application Developer .NET / Project Manager

Responsibilities:

Developed and maintained Automated Asset Tracking Systems which increased productivity of the Desktop Asset Management Department by 40%
Developed Asset Audit System for Field Engineers to maintain contractual service levels for the Auditing of all of American Airlines Computer Equipment
Developed various web applications tools and utilities for HP support teams to use in their daily operations and to improve productivity

Confidential, Winston Salem, NC

Distributed Customer Service Operations Manager

Responsibilities:

Managed 25 Field Engineers and 2 outside vendors in 6 airport locations
Interviewed and hired support staff for all locations
Responsible for job performance evaluations of support staff
Tracked Progress on all support tickets that were handled by Field Engineers
Interfaced directly with Client Management, Gate Agents, Ticket agents, and Admin. staff
Problem resolution reporting, change management, root cause analysis reporting
Managed Vendor accounts such outside support vendors and Equipment Vendors
Was very successful at achieving high customer satisfactions at all my sites

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Application Developer .net / Project Manager Resume

Sterling, VA

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