SUMMARY

• Over 8 years of IT experience in developing multi - tier, client-server, web and windows applications using Object Oriented Analysis and Design (OOP) methodologies.
• Design and integrate business processes and data flows between CRM applications and other applications, such as back office/ERP applications.
• Hands-on experiences in developing Web/Windows applications using C#, ASP.net, ADO.net, SQL Server 2008/12, Oracle and .Net Framework 3.5/4.0 with strong knowledge of Object-Oriented concepts
• Expert in Creating, configuring and Fine-tuning SSIS packages, SSRS reports and T-SQL queries using tools like SQL profiler Monitoring tool.
• Good knowledge of Web Development skills like HTML, XML, J Query, JavaScript, and Visual Studio2010/2012
• Expertise in Database Systems, SQL, Stored Procedure, Functions, Triggers, Backup and Restore. - Good experience in Software Development Lifecycle (SDLC) using various software development methodologies such as: Waterfall, Agile, Iterative, and Enterprise.
• Good experience in Analysis, design, development, deployment and operation of CRM software in Enterprise environment.
• Configured the Unified Service Desk entities to define the user experience in the client application.
• Build Client side validations using Business Rules & Java Scripts.
• Proficiency in doing customization in Microsoft Dynamics CRM such as: Entity Customization, creating and managing Entity Relationships & Relationship Behaviours, Form Customization and SLAs. - Hands on knowledge of implementing and maintaining access controls and permission in CRM based on roles and access conditions
• Created dashboards using reports, pipelines, charts, campaigns and activities.
• Good hand on experience with the Entity Framework
• Good experience of creating various custom utilities, schedulers etc.
• Experience in client management and system development, design, and implementation
• Experience in conducting Gap Analysis, User Acceptance Testing (UAT), SWOT analysis, Cost Benefit analysis, ROI Analysis, Data flow diagrams, Entity Relation diagrams, Developing Business Process Re-
• Engineering and Process Modelling using MS Visio.
• Committed to excellence, self-motivator, quick-learner, team-player, and a prudent developer with strong problem-solving, analytic al skills and communication skills
• Willing to relocate: Anywhere
• Authorized to work in the US for any employer

PROFESSIONAL EXPERIENCE

Confidential - Lakewood, WA

Responsibilities:

• Worked on Cloud based Salesforce Migration and Integration project.
• Integrated CRM to Salesforce via BizTalk.
• Consumed and exposed web API services SOAP & REST.
• Worked on Email and address validation projects.
• Validations of email and mail address from Experian via BizTalk server Testing and validating the address validations via WCF Test client.
• Designed and executed SSIS packages to export data for data cleanse.
• Worked on custom work flows for case management.
• Developed plug-ins for various performance enhancements.
• Upgraded the JavaScript code written on Account, Contact, Cases, ShipTo form to use the Latest Xrm.
• Page DOM of Microsoft Dynamics CRM 2015.
• Designed and deployed ASP .NET websites using visual studio.
• Developed portal technologies and web applications using C# .Net
• Implemented third party application to enhance and support the CRM system.
• Performed CRM application testing of configurations and customizations.
• Implemented and scheduled SSIS jobs on ETL server.
• Provided technical assistance and mentoring to the team and business users.

Environment: MS Dynamic 2013 & 2015, .Net Framework, Visual Studio 2015, C#, WCF, REST, SOAP Web Services, ASP.NET 3.5, JavaScript, MS SQL 2012, Windows Server 2012R2, SSMS 2014, SQL Server BIDS.

MS Dynamics

Confidential - Annapolis, MD

Responsibilities:

• Involved in the design, development using Microsoft Dynamics 365 - Customized MS CRM on business requirement.
• Requirement gathering, analysis and project planning.
• Dynamics 365 Installation and configuration for Insurance department.
• Worked on portals, created online forms to capture the information electronically.
• Created small scale applications using power apps.
• Customization of application using JavaScript and Visual Studio.
• Development of plugins, Custom Workflow using C#.
• Developed out-of-box workflows and custom workflows based on user needs.
• Creating and update reports within Dynamics CRM based on end-user requests.
• Analyse the requirement and do High level and Low level architectural design.
• Creating custom entities, Views, forms, work flows, reports.
• Used JavaScript on Load, Save and Changed event of CRM control.
• Design and customize CRM forms, ribbons, site map, workflows, Dialogue.
• Design and Developed custom Plug-in and workflows & Code review of plug-in.
• Active participant in the weekly status meeting, SPRINT meeting & business requirement walk though meetings.
• Created various reports

Environment: MS Dynamic 365, Portals, Power Apps, .Net Framework, Visual Studio 2015, C#, ASP.NET 3.5, JavaScript, MS SQL 2012, Visio, VSTS.

Microsoft Dynamics CRM

Confidential - Sunnyvale, CA

Responsibilities:

• Upgrading the plugins and custom workflow libraries code to use the Microsoft Dynamics CRM SDK libraries, Messages etc.
• Upgrading the JavaScript, form design etc. to Microsoft Dynamics CRM 2015 format
• Upgraded the plugins code written on Account, Opportunity, Contact, Order and Quote creation to Microsoft Dynamics CRM 2015 format.
• Upgraded the JavaScript code written on Account, Opportunity, Products, Order form to use the Latest Xrm. Page DOM of Microsoft Dynamics CRM 2015.
• Reconfigured the Auditing of System and entities in Microsoft Dynamics CRM.
• Redesigned the Account, Opportunity, Product and Order form in line with Microsoft Dynamics CRM2015 form design.
• Assisted customizations, portals, and reports to model the client's organizational process.
• Integrated MS Dynamics CRM with MS Outlook and offer a consistent, familiar user interface.
• Configured entities like controls, layouts, and user flow etc. using unified service desk.
• We follow agile methodologies using Sure Step process.
• Designed and executed strategies of Data Migration from Microsoft Dynamics CRM 2015 to Dynamics365 using scribe soft and SSIS/CRM Data Import feature.
• Consumed Azure services for building and managing applications and services.
• Upgraded the reports in Microsoft Dynamics 365 to execute efficiently and correctly.
• Designed and executed the Cut-over phase strategies to move the load from Microsoft Dynamics 2015 to Dynamics 365.
• Developed web services to communicate with the SAP system in WCF.
• Provided Training to end user to use the Dynamics 365 system and provided the Post Go-Live support.

Environment: MS Dynamic 2015/2016, Dynamics 365 Online, Azure, .Net Framework, Visual Studio 2015, C#, WCF, REST, SOAP Web Services, ASP.NET 3.5, JavaScript, AJAX, MS SQL 2012, MS Visio 2010, Windows Server 2012R2.

Microsoft Dynamics CRM

Confidential, CT

Responsibilities:

• Troubleshooting and coordinated deployment between environments with other teams.
• Updating the UI in CRM meeting new business requirements.
• Added new functions to existing windows services.
• Implemented Plug-Ins defining business rules and validating data.
• Debugged JavaScript used in CRM system.
• Configured CRM settings to adapt security policies within different environments using security roles.
• Executed migration from 2013 to 2015 using scribe and SSIS integration- Maintained version control during solution import & export using SVN.

Environment: Microsoft Dynamics CRM 2013/2015 On-Premise, C#, Visual Studio 2010, IIS 7.0, JavaScriptSQL Server 2008 R2, SVN

Software Developer

Confidential

Responsibilities:

• Involved in analyzing the Business Process, Requirements gathering and Project Planning.
• Created Custom Entities, Custom attributes for individual Business Units in MS Dynamics CRM 2011 asper the Business Process.
• Created Reusable Helpers for JavaScript and Plugins.
• Involved in Development, Unit Testing and Integration Testing of most of the critical modules in this Project.
• Customized Workflows and Plugins for automated processes based on the requirements from different departments to increase visibility and efficiency.
• Developed Custom Service to provide extended functionalities to the common methods of CRM using WCF and CRM Web Service.
• Consumed and Exposed Dynamics CRM APIs for Custom API development.
• Integrated Custom WCF Service with Legacy Applications.
• Worked on setting up relationship between System & Custom entities.
• Used Advanced Find feature of MS Dynamics CRM 2011 and created multiple views of System entities. Performed Peer Code Reviews.

Environment: MS CRM 2011, C#.Net and Microsoft SQL Server 2008 R2/2012