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Microsoft Dynamics Crm 365 Developer Resume

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Atlanta, GA

SUMMARY

  • Over 8+ years of professional solid IT experience in all phases of the software development life cycle (SDLC) and software testing life cycle (STLC)such as requirement gathering, Analysis, design, develop and validate various web based, client - server Applications.
  • Experience in developing applications using SDLC methodologies like Waterfall, Agile (XP, SCRUM)
  • Expertise in using Azure DevOps, JIRA boards for Stories and defect tracking, also used documentation tools like Confluence and Wiki Pages.
  • Hands on experience in configuring, Power Apps, Dynamics portal with Dynamics CRM.
  • Experience with Dynamics 2011, Dynamics 2015, and Dynamics 365 CE, working with plugins, workflows, security model, charts and dashboards.
  • Experience in implementing and maintaining access controls, Microsoft CRM SDK, Queue management and routing, Data imports etc.
  • Hands on experience on Dynamics CRM forms customization using JavaScript and integration of CRM with other web/windows applications.
  • Hands on experience on Dynamics 365 Portals and power Automation flows.
  • Expertise in working on Java Script, AngularJS, ReactJS, jQuery and Bootstrap 2.0/3.0.
  • Hands on experience in using Postman, Firebug and developer tools for debug and troubleshoot the Web API RESTful services.
  • Proficient in Microsoft Dynamics CRM/XRM 365 (both on-line cloud and on premise), utilizing ODATA REST API, Web API, .Net Framework, JavaScript and XRM (form Context, execution Context) model, MS Dynamics CRM SDK application development.
  • Good knowledge on managing the extensions, customization, and integration related to CRM applications.
  • Used SQL Server Reporting Services (SSRS) to design and develop solutions to create business reports relating to agents, administrators.
  • Strong Knowledge and experience on Microsoft Dynamics, CRM functionalities and business process Analysis.
  • Experience in AWS services like EC2, AWSEC2, VPC, IAM, RDS, EBS, CloudWatch, CloudFormation AWS, S3.
  • Excellent Organizational, Analytical and Problem-Solving skills and ability to quickly learn new technologies.
  • Good knowledge in Microsoft dynamics data integration towards Import/Export of using data by custom applications
  • Expertise in web services and interacting with MS CRM data base Using web service methods
  • Experience working in onshore and offshore model coordination and deliver projects on time.
  • Excellent analytical, logical, and interpersonal skills. Hard working and fast learner with self-motivated personality.

TECHNICAL SKILLS

Languages: JAVA, C, C#. Net, VB.Net, ADO.NET, PL/SQL

Database: MYSQL, ORACLE, SQL Server 2012/2008/2005/2000

Web Technologies: Java Script, XML, HTML5, CSS, Selenium, cucumber frame, jQuery, Angular JS, ReactJS, XHTML, DHTML, CSS, XML, XSL, XSLT, and Bootstrap.

IDE& Tools: Net Beans, Visual Studio 2013, Visual Studio2015, Eclipse, Sublime text.

Development tools: MS Visual Studio.NET 2005/2008/2010/2012/2013/2015 , MS Dynamics CRM 2011, 2013,2015, 2016, PowerShell, SSIS, SSRS

Other Tools: JENKINS, PUPPET, CHEF, DOCKER, ANT, MAVEN, SPLUNK, SOAPUI.

Cloud technologies: AWSEC2, VPC, ELB, IAM, RDS, EBS, CloudWatch, CloudFormation AWS, S3

Documentation: MSOffice and MSVISIO

CRM and ERP Tools: Microsoft Dynamics 2011/2015(online), Dynamics 365.

.NET Technologies: .NET Framework 2.0, 3.0, 4.0& 4.5, ASP.NET1.1/2.0/3.0, C#.NET, VB.Net, ADO.NET, MVC 3/4, Win Forms, Web Services, LINQ, WCF, Web API.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Microsoft Dynamics CRM 365 Developer

Responsibilities:

  • Worked in Agile environment involving in story grooming, spring planning and Standup meetings on regular basis
  • Worked on creating a custom Asp.Net Web API application to migrate data and customizations from older versions of dynamics to Dynamics CE using Dynamics SDK
  • Worked on Field service Module & Case Management System within Dynamics 365 portals.
  • Worked On worked on Azure functions for updating multiple option set values based on the event conditions.
  • Worked on Customized Dynamics 365 application based on the business requirement. and Worked on Server-Side Synchronization to send out an email notification.
  • Created several Power BI reports to integrate with Dynamics 365 forms and Dashboards to help executive management team get insights into the overall service.
  • Created Canvas Apps with Common Data Service to show list of cases assigned to agents to work on, assignment of security roles, teams, and skills for agents by Support admin.
  • Created a common JavaScript utility package containing all the operations involving Dynamics Angular Web API to help reduce redundant code and streamline the development process for the team.
  • Installing, developing, Maintaining, and enhancing CRM portals in MVC Dynamic CRM installation, configuration of email router for incoming and outgoing email processing.
  • Worked on configuring forms/Created Web resources.
  • Imported contacts from existing application into MS Dynamics CRM 2013 using the CSV file format
  • Worked on MS Dynamics CRM SDK, XRM for data interaction form CRM system.
  • Involved in Migration/Upgrade form MS Dynamics CRM using self-build tools and available tools.
  • Created the reports by using SQL Server reporting services (SSRS) to provide data for demand planning and opportunity Management.
  • Worked in integration of CRM with .net using IFRAMES.
  • Used CRM web Services and develop a custom service using wcf to provide extended functionalities to the common methods in CRM.
  • Worked on customized CRM 2015 Application based on the requirement form the business.

Confidential, Chicago, IL

MS Dynamics CRM Developer

Responsibilities:

  • Involved in design documentation, requirement gathering, and development of new enhancements based on the business requirement.
  • Designed and developed out -of-box workflows and custom workflows for CRM 2016 as per the user needs.
  • Hands on experience on CRM 2016 Dashboard and customized according to the various security roles.
  • Developed reports by using CRM reporting interface and SSRS (SQL 2012) and deployed it on CRM which is used based on the roles.
  • Developed custom data access layer with ASP.Net and wrote different stored procedures for data extraction
  • Used ASP.NET as data access middleware for retrieving data and updating records in database.
  • Customized client-side validations and accessed data with the HTML controls using Java script.
  • Used Advanced feature of MS dynamic 365and created multiple views of system entities.
  • Integrated MS CRM Application with SharePoint Application for document management.
  • Converted an in-house WCF service to ASP.Net MVC Web API application and hosted it on Azure with security token validations.
  • Designed a model driven PowerApps to serve as a release gate in the Azure Pipeline.
  • Implementation of customMS Dynamics CRM plug-insandworkflows.
  • Developed robust architecture design and extensible functionality using several Client Extensions, Command Bars and Ribbons and implemented changes in CRM processes and User Interface based on business requirements.
  • Used HTML5, Ajax, jQuery, JavaScript, CSS3, Bootstrap and various web controls to present data to users in a much comfortable environment.
  • Worked with SSIS and Kingsway Soft to help drive Dynamics migration strategies designed by the architecture team.
  • Worked with XRM WebApi, Query Expressions and Fetch XMLs extensively for data retrieval, querying and manipulation of Dynamics data.
  • Developed customized views, charts and CRMDashboards, CRM Portals to help business teams monitor opportunities, quotes, products, and sales pipelines.
  • Created custom workflows and plug-ins to implement business functionality and customweb applications to load Customer data from different sources.
  • Worked in a fast paced, Scrum environment involving daily meetings and project scope sessions, sprint planning, story grooming and retro discussions.

Confidential, Atlanta, GA

MS Dynamics CRM Developer

Responsibilities:

  • Involved in every phase of the life cycle gathering all the key requirements in the project from Design, Analysis, Development, Testing and Deployment of the solution in the MS Dynamic CRM
  • Worked on implementing Dynamic CRM Client-side Programming using JavaScript, JSON, JQuery, HTML Using Microsoft dynamic CRM customization SDK tool Kit
  • Installed and Configured MS Dynamics CRM 365 system configured server instance for development and testing. Created Custom Entities, attributes in MS Dynamics CRM 2015 as per the Business Process.
  • Migration of data from Excel source to CRM using SSIS.
  • Worked on Pre-and Post-Events during Plugin Execution Phases for various complex Plugins.
  • Used ASP. Net validation controls for validating user input in the web forms and Created SSIS packages for different data loading operations for many applications.
  • Responsible for code merging using Microsoft Team Foundation Server (TFS) and for other source code maintenance needs
  • Used SSRS create reports in the system to provide accurate data for business decision making.
  • Integrated Custom WCF Service with other applications and imported existing application into Microsoft Dynamics CRM using the WCF service.
  • Used MS Dynamics CRM SDK, WCF, XRM and LINQ to interact with data from the CRM system.
  • Managed extensively jQuery & JavaScript for Client-side validations and access data within the HTML Controls.
  • Assist in Upgrade/Migration from Microsoft Dynamics CRM using both externally available tools and self-built tools.
  • Implemented Caching, Session State and Cookie Management, view state, POST and GET techniques.
  • Extensively used Visual Studio 2010 development tool for building Web Application.
  • Manage database security, Design, develop and implement automated data backup.
  • Involved in complete SDLC life cycle of the application.

Confidential

Jr MS Dynamics CRM Developer

Responsibilities:

  • Involved in Business meetings with clients to understand the requirements and provide the daily updates in daily stand-up meetings
  • Implemented the Gap Analysis to find out the required customizations needed for client requirements.
  • Worked on creating ETL package with various Data sources like SQL server. Flat files, excel sources files etc. and stacked the information into global tables using SCRIBE/DTS packages
  • Extensively worked with MS Dynamics CRM reports, SSRS and Out of the box reports. Developed complex reports using SSRS and deployed into MS CRM.
  • Implement and configure the dynamic CRM applications by using Dynamic CRM customization tool, workflow tool or SDK.
  • Configured power apps, Dynamic portal with Dynamics CRM.
  • Created and deployed Web Services using ASP.NET, SOAP and XML for Pulling Customer Service Records.
  • Created small Scale applications using Power apps and worked on power apps for configuration and customizations.
  • Develop web Forms, classes using ASP.net which incorporates both Data base connectivity and N-Tire Architecture.
  • Developed Jscript libraries for various data validations and customizations. Also accessed data and data services from the database using ADO.NET.
  • Extensively used Report Wizard, Report Builder and Report Manager for developing reports and deploying reports in SSRS.
  • Implemented Unit Testing, Integration Testing and Regression Testing.
  • Used JIRA for issue tracking, bug tracking and project management functions.
  • Provided support by tracking customer concerns in Service Now and documenting the fixes/responses in SharePoint for future reference.
  • Worked extensively on Dynamics Security management in granting accesses to data records based on user teams and roles.
  • Created several plugins for case assignment, queue routing, generating ID cards etc. and to extend the functionality of dynamics.
  • Created custom workflows for sending automated email messages to customers, performing waited actions based on customer responses etc.

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