SUMMARY

• 9+years of overall experience in entire Software Development Life Cycle as well as Microsoft .Net Framework Technologies. Having good knowledge of developing web based B2B B2C applications in the client/server environment.
• Responsible for end - to-end technical assurance, technical governance, technical best practices and the assignment of technical work.
• 6 years of extensive implementation experience in installation, configuration, customization and extension of Microsoft Dynamics CRM as well as doing the deployment, trouble shooting and production support for the applications developed.
• Good Experience in developing complex applications on Microsoft Dynamics CRM platform with customization of entities, sitemap writing client side JavaScript.
• Developed Plug-ins in Dynamics 365, 2016 & 2015 to facilitate complex business rules and validate data, create events and automate marketing services.
• Good functional knowledge on core business processes such as Finance, Sales, Purchase, Retail and Manufacturing.
• Designing systems, modules, gathered requirements, and created business flowcharts to transform business requirements into technical specifications.
• Good experience in designing, developing and deploying CRM/XRM applications to meet business process flow requirements, including Sales, marketing, customer services support, using CRM SDK and C#.NET.
• Good experience using Microsoft Flows, PowerApps, Logic Apps, Common Data Services.
• Experience in developing of custom WCF web services, dialog based workflows, plug-ins and integrating custom web pages into CRM.
• Involved in Installing & Upgrading MSCRM on-premises multiple times for various clients.
• Experience in developing multi-tiered and distributed architectures using .NET related technologies such as C#, ASP.Net, ADO.Net, AJAX, JavaScript, WCF, SOAP and XML Web Services.
• Good experience in Database Systems & programming, T-SQL queries, writing Functions, Triggers, Views, Joins, Query Optimization, Performance Tuning, Stored Procedures using SQL Server 2014/2012/2008 and developing dynamic reports using SQL Server Reporting Services(SSRS) & good ability in SSIS Integration.
• Strong understanding of .Net Framework, Base class libraries, CLR, Design patterns and SOA architecture.
• Good Experience in T-SQL in SQL Server with creating Tables, Stored Procedures, Triggers, Views and User Defined Functions (UDFs).
• Good experience in developing Enterprise applications & solutions for diverse programming scenarios using C#/VB.NET and ASP.NET.
• Experience using CRM Business Rules, Business Process Flows, Dialogs, Actions, JavaScript, jQuery, Web Resources - HTML and JScript.
• Good Experience in Azure, WCF, CRM SDK, Developer Plug-in and custom workflow, .NET Framework.
• Good experience in Microsoft Dynamics CRM Data integration towards import/export of data using SSIS and Custom application development.
• Experience in Installing, maintaining and support AppDynamics Pro and AppDynamics for Databases which consists of three environments.
• Experience on Dynamics CRM forms customization using JavaScript & integration of CRM with other web/windows applications & monitored SharePoint integration with CRM for document management.
• Strong experience & understanding implementation of Test Methodologies (Agile & Sure Step) & knowledge of modern software development processes, including Bug Tacking, Release management, Requirements etc.
• Experience in design, development of User Interface (UI) applications and implementation of Internet/Intranet applications using Web Services, CSS, Java Script, jQuery, Angular JS, XML and XSL including COM and SQL.
• Customized CRM forms & Reports using MorphX IDE, Visual Studio, TFS, X++, SQL Customization X++ Forms, reports and Database Objects.
• Experience on Microsoft Azure cloud and integrated it with Dynamics 365 cloud.
• Good experience in conducting Gap Analysis, User Acceptance Testing (UAT), SWOT analysis, Cost Benefit analysis, ROI Analysis, Data flow diagrams, Entity Relation diagrams, Developing Business Process Re-Engineering and Process Modelling using MS Visio.
• Good experience in creating and deploying XML Web Services using ASP.NET.
• Hands on experience in SharePoint and Outlook integration with Dynamics CRM.
• Good experience in configuring and maintaining Defect Tracking system and preparing project reports for end-to-end testing using tools like QC/ALM and JIRA.
• Participates in daily leadership calls, stand-ups, can outline performance of technical team.
• Experienced in analysis of complex business problems; prioritizing, translating, organizing and documenting problem to the technical team.
• Good analytical, communication skills and ability to work independently and also perform as part of a team.

TECHNICAL SKILLS:

ERP Technologies: Microsoft Dynamics 365(2016), CRM 2015, 2013, 2011

Languages: C#.NET, VB.NET, C, C++, JAVA, SQL, T-SQL

.Net Technologies: ASP.NET, LINQ, C#.NET, VB.NET, WCF, Web Parts, LINQ, WPF, .Net Framework

Web Technologies: HTML, CSS, AJAX, Angular JS 1.5/1.6, Angular 5/4/2, JQUERY, Web Services, SOAP, REST, Silverlight, JavaScript, WSDL, XML.

Data bases: SQL Server 2005/2008/2012/2014, Oracle 9i/10g, IIS, MS Access, DB2

Tools: XRM toolbox, North52, CRM Snapshot, CB replicator, Ribbon Workbench.

GU/IDE: Microsoft Visual Studio 2003/2005/2008/2010/2012, Eclipse

Reporting & ETL: SSIS, SSRS, Crystal Reports, Business Objects

Operating Systems: Windows XP/ VISTA/2000/ 2003/Windows 7/8/10, UNIX

PROFESSIONAL EXPERIENCE:

Confidential - Austin, TX

Sr. MS Dynamics CRM Developer

Responsibilities:

• Interacting with Business Analysts to Understand the Customer Requirement, also Involved in Requirement Gathering, Analysis and Project Planning.
• Design, develop, test, document, deploy, and support high quality business solutions on CRM platform.
• Building the MS Dynamics CRM forms, screens, and views, as well as workflows and reports around the customer needs for an interface.
• Implementation of custom MS Dynamics CRM 365 plug-ins and workflows.
• Integrate MS Dynamics with PowerApps and Microsoft Flow.
• Develop processes and policies to maintain cleanliness of data housed in CRM and the marketing automation platform.
• Upgrading the plug-in and custom workflow libraries code to use the Microsoft Dynamics CRM SDK libraries, Messages etc.
• Create Plug-ins, custom asp.net pages and workflows for enhancing the system and maintain data integrity.
• Build and implement workflows to streamline marketing and lead outreach processes.
• Perform complex data analyses using CRM reporting, Excel, and MS Power BI.
• Implement and manage solutions using effective business process flows and workflows.
• Built web pages that are more user-interactive using j Query plug-in, JavaScript. Experience in working with Microsoft Azure cloud.
• Designing systems, modules & created business flowcharts to transform business requirements into technical specifications & Integrated data from customized entity form to web services using HTML, JQuery & AJAX.
• Created portals for end users using inbuilt Dynamics 365 portals and hosted entity forms, web forms, entity lists which allowed external users to create new applications, edit existing data and read existing data.
• Involved in developing single page applications using Angular JS.
• Involved in Working on Web API’s and editable Grids using MS Dynamics CRM 365 online.
• Developed automation scripts using PowerShell, supporting multiple hosts and VMs for Azure cloud deployments.
• Involved in implementing cloud applications in Office 365 SharePoint Online, WorkFront project systems.
• Using CRM reporting tools I have developed interactive dashboards, simplified client tracking, crm customization and mobile friendly reporting .Used Power BI Desktop for Creating Dashboards and Creating Pie Graphs.
• Responsible for data modeling and creating relationships between custom entities (E-R diagrams).
• Built & published interactive Forms, Views, Workflows & Reports around customer needs for an interface.
• Responsible for all aspects of the MS Dynamics CRM System, including server maintenance and update rollups.
• Customized Dashboards, Workflows & Plugin for automated processes, based on requirement from sales & marketing department to increase visibility and efficiency by adjusted report heritage with team using them.

Environment: MSCRM 365/2016/ 2015, Plugin Registrations Tools, CRM SDK, XRM Toolkit, Visual Studio .NET 2015, SSIS ETL Tools, Azure, ADO.NET, ASP.NET 4.0, Angular, JIRA, Master Pages, SSRS Reports, HTML, JavaScript, SQL Server 2012 and Transact-SQL, Web Services

Confidential - Dallas, TX

Senior MS Dynamics CRM Developer

Responsibilities:

• Assisting in evaluating business processes and requirements and performed feasibility studies on client's business requirement for implementation.
• Conduct detailed analysis sessions with end users.
• Configured and implemented CRM functional and application modules, encompassing account and contact management and commission management.
• Created documentation to define workflow and requirements and implementing custom workflows into business process.
• Designed and integrated ASP.NET front-end using WCF Web Services and LINQ, and implemented client side validations for Web-server controls. Extensively used .NET validation controls for Client side validations.
• Participated in modifying and changing the architecture of the original Student Retention application.
• Built the MS Dynamics CRM forms, screens, and views, as well as workflows and reports around the customer needs for an interface.
• Wrote, debugged and deployed plug-ins using Visual Studio and C to coordinate the student and program entities.
• Worked on Microsoft Dynamics 365 Online, and the 365 platform, as it pertains to feature sets that integrate with Dynamics CRM solutions, including designing and developing CRM portals.
• Used MS Dynamics CRM SDK, WCF, XRM and LINQ to interact with data from the CRM system.
• Involve in configuring and administering Unified Service Desk using Microsoft Dynamics 365.
• Consolidated two 4.0 CRM systems into one CRM organization for upgrade to Dynamics 365 Online, Code conversion\upgrade\enhancements using Javascript, Angular, Typescript, HTML.
• Integrated SQL Server 2008 with CRM using SQL Stored Procedures, Functions, Triggers, and Importing/Exporting data from legacy data sources using SSIS.
• Developed dynamic reports using CRM reporting interface and SSRS SQL 2008 R2 engine .
• Created and scheduled SSIS packages to pull data from SQL Server and exported to Excel Spreadsheets and vice versa.
• Developed Custom reports using Microsoft reporting services (SSRS), also involved in development of complex reports using C#.
• Experience in working with Microsoft Azure cloud.
• Developed Main view and Single view Dashboards as an extension of Dynamics CRM.
• Developed Duplicate detection rules to prevent Duplication in Cross entities.
• Coordinated geographically distributed Team Onshore/Offshore Model to expedite custom solutions and testing.

Environment: MSCRM 365/2016/2015, On-Premises/Online Deployment, C#, Plugin Registrations Tools, Azure, TFS, XRM Toolkit, Visual Studio .NET 2015, Angular, SSIS ETL Tools, ADO.NET,ASP.NET 4.0, Master Pages, SSRS Reports, HTML, JIRA, JavaScript, SQL Server 2012 and Transact-SQL, Web Services.

Confidential - Philadelphia, PA

Senior MS Dynamics CRM Developer

Responsibilities:

• Develop processes, implement effective workflow and embrace best practices.
• Develop and continue to refine CRM change management standards and tools.
• Design and develop custom Plugins and Workflows, REST service using Web APIs.
• Customized Service module and Contract templates, entitlement templates, Service level Agreements and Product catalogue according to the business process.
• Provide technical documentation and facilitate training to the administrators and end users of the system
• Conduct user training and create and maintain knowledge transfer documentation.
• Used MS Dynamics CRM SDK, WCF,XRM and LINQ to interact with data from the CRM system
• Built the CRM forms, screens and views, as well as workflows and reports around the customer needs for an interface.
• Understand the functional capabilities and limitations for out of the box CRM functionality as well as custom code.
• Used Microsoft Dynamics CRM 2015 for Outlook to configure the Unified Service Desk entities that are created in Microsoft Dynamics CRM2015 instance and deployed USD .
• Extensively used User interface controls which use JQuery to validate client side validation.
• Developed dynamic reports using CRM reporting interface and SSRS SQL 2008 R2 engine.
• Developed Main view and Single view Dashboards as an extension of Dynamics CRM .
• Developed Duplicate detection rules to prevent Duplication in Cross entities .
• Coordinated geographically distributed Team Onshore/Offshore Model to expedite custom solutions and testing.
• Used TFS to track the UAT and Production Issues.
• Integrated SQL Server 2012 with CRM using SQL Stored Procedures, Functions, Triggers, and Importing /Exporting data from legacy data sources using SSIS .
• Created the Dashboard front end using HTML5, CSS3, J Query, Boot Strap techniques.
• Configured Azure cloud for integration with CRM.
• Build CRM forms, screens, and views as well as workflows and reports for the user interface
• Be a member of the CRM development community affecting and driving efficiencies across the company
• Provide redundancy and backup support for other team members.
• Worked closely with other development teams, QA teams, and project management teams and contributing to the overall success of the project.

Environment:MSCRM 2016/2015, CRM SDK, SCRIBE. C#.net, Visual Studio 2012, MS Sql Server 2012/2008, IIS 7.0, JavaScript 2.0, XML, TFS, Azure, Knockout JS and JQuery.

Confidential - Lansing, Michigan

MS Dynamics CRM Developer

Responsibilities:

• Assisted in development, installation and support services of Microsoft Dynamics software products.
• Implemented software and hardware components for Microsoft Dynamics CRM and XRM applications.
• Provided technical guidance for end users related to configuration of software solutions.
• Assisted in designing, development and testing of complex projects with enterprises.
• Performed client satisfaction services by provision of continuous support to Microsoft Dynamics applications.
• Conducted autonomous analysis of client business processes, software systems and databases.
• Executed processes for designing and configuration of software solutions as per client requirements.
• Suggested updates and methods relevant to system architecture components and changes through research.
• Supported .NET applications and architecture by designing, coding and debugging procedures.
• Prepared detailed documentation such as specifications and unit test cases for all projects.
• Formulated codes for implementation of solutions as per designing specifications.
• Implemented procedures for development of critical applications and relevant system functionality.
• Customized and designed various Entities, Relationships and Workflows based on business requirements.
• Used JavaScript on Load, Save and Changed event of CRM control
• Conducted customization and migration of Dynamics CRM applications and latest system upgrades.
• Suggested enhancement activities for functionality of legacy applications through C# applications.
• Developed user interfaces and web applications through use of JavaScript and other browser based technologies.
• Executed processes for designing of system architecture components and code reviews.

Environment:MS Dynamics CRM 2011, Visual Studio 2010, C#.NET, WCF, REST, SOAP, Web Services, Web API, JavaScript, AJAX, MS SQL 2008 R2, XML, HTML, CSS, Windows Server 2008 R2, Ribbon Workbench.