Senior Project Manager Resume

SUMMARY:

A successful IT Leader with 16 years of Director, Sr Director and VP of IT experience. 30+ years of technology experience working for multiple world class organizations in 24x7 environments. Exceptionally skilled in managing people and inspiring team members to achieve goals. Experienced with infrastructure, Project Management, Data Center, Help Desk Management, Field Systems, Application Development, Web based systems, POS, and Support Services. I have excelled in all areas of IT Operations, Service Delivery, and budget management. I have leveraged cost effective best of breed technologies to achieve goals and enhance business processes. Experienced with Healthcare, Manufacturing, Financial Services, IT Consulting, and the Hospitality industry.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Project Manager

Responsibilities:

Responsible for planning, executing, and finalizing projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third - party contractors or consultants to deliver projects according to plan. Define the project s objectives and oversee quality control throughout its life cycle. Help scope new IT projects for all functions in IT Operations. Direct and manage project development from beginning to end. Along with Sr Project Management duties, I am also the IT Management liaison with the Special Steel Americas division and it s 8 locations across North and South America.

Confidential

Service Delivery Director

Responsibilities:

Managing multiple IT service delivery teams at multiple locations for the largest mortgage lending corporation in the world, with revenues over 125 billion. The support structure consists of Level 1, 2 and 3 Applications Support, Applications Development, admin support teams and an Enterprise Command Center in a 24x7 demanding environment. Responsible for SLA/metric requirements, customer satisfaction and client relationships for one of CGIs largest clients. Our teams work has impact on global markets.

Confidential

Assoc Technical Director

Responsibilities:

Responsible for matrix managing team members within the Service Delivery role. Collaborate with various departments and vendors around the world to achieve project success. These projects consist of software, hardware, and database installs/upgrades/migrations. Provided technical project management;maintain process standards and policy governance in a large scale multi data center environment. Our department was responsible for supporting 6K+ systems/applications at multiple data centers around the US. Maintained ITIL standards, utilized PMP standards to provide direction and support for these initiatives.
Brought in house a failing outsourced million-dollar application and helped redesign it in conjunction with the application development team to create an enterprise level application.Built an IT team from scratch into a value producing in house asset that is now known as a “Center of Excellence”, consisting of Applications Development, Quality Assurance, Infrastructure Support and Support Services. The support was previously provided by EDS.
Direct the activities and recruitment of division personnel in analysis, design, implementation, maintenance, support of computer systems and project management. Manage the division s budget to ensure profitability. Systems administrator for IBM RS/6000s using AIX and Windows Servers running the HBOC and Hublink Interface software on Oracle and Sybase databases. Responsibilities included assisting with support of Novell servers along with the PCs within the hospital.

Confidential

Customer Engineer

Responsibilities:

Serviced/repaired hardware and provided software support. Provided support on the PC and printer line to the RS/6000 and AS400 line, including AIX and Windows. Support wide variety of third - party hardware, to include Motorola/Unix systems.
Serviced and repaired Data General Systems and all associated peripherals on a component level basis.

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