Senior Technical Support Specialist Resume

PROFESSIONAL EXPERIENCE:

Confidential

Senior Technical Support Specialist

Responsibilities:

Image and Deploy Computer Systems
Pickup old pc equipment and asset recovery
Manage Inventories for IT Equipment
Repair and re - image RF Scanners
Repair and re-image Zebra Thermal Laser Printers
Maintain Host Room and IDF equipment to include: Servers, Switches, and Routers.
Maintain UPS systems
Maintain DVR camera systems
Maintain Alarm and access control systems
Maintain AP’s in office and warehouse.
Ticket resolution via Service Now - ticket system
Assist with SAP ERP system problem and resolution diagnostics.
Application investigation and resolution.
SCCM - admin member
Supported 6 sites in the US: With 500 users/pc’s, 200 scanners, 50 label printers, 30 MFP.
Maintained computer equipment inventory for 3 sites.
Maintain records in Active Directory, Service Now and SCCM databases to track and recover IT assets.

Confidential

System Administrator

Responsibilities:

Networking in both WAN and LAN. I have installed and worked with Windows NT/2000/2003/ Novell/Unix NOS. I also did the cabling of the phone system, network system, and payroll system (time clock).
Installed and Maintained EXPRESS-IT email server.
Upgraded Servers / PC’s and other networking equipment hardware, for example: modems, NIC’s, CD-ROMs, HDD’s, FDD’s, DIMM’s, Motherboards, CPU’s, PC Batteries, Power Supply’s, SIMM’s, and other PCI / AGP / ISA devices.
Installed and Maintained and APC UPS power infrastructure.
Installed Accounting programs (software) for example: ADP, E-TIME, Peachtree, ABRA, LOTUS, and Excel.
Installed WAN communication products: CITRIX client, Cisco IOS, PC ANYWHERE.
Installed and worked with the following EDI and labeling software: HARBINGER TRUSTEDLINK EDI, LOFTWARE-LLMWIN32, and Labelview.
Worked with AutoCAD14, Photoshop 7, and Illustrator 10.
Installed MS Office products: MS Office 97 thru Office 2003, Visio, DOS 6.2, Front Page
Maintained Fourth Shift MRP system.
Printer setup/maintenance: print server, network printers, local printers, and shared printers including Label printers. All Types of Printers: Thermal, dot matrix, LaserJet, and Label printers. Software used JetAdmin and drivers downloaded from the web and Loftware Label Manager for the label/thermal printers.
Installed and Maintained Symantec Anti-Virus Enterprise/ Corporate Editions, also installed McAfee, AVG, and NORTON unmanaged anti-virus clients.
Developed and Implemented Preventive Maintenance Program for our computer system. This includes updating service packs/service releases/patches/fast fixes for both pc’s and servers.
Installed and configured Zone Alarm Personal client firewalls on Network clients with modems and on Telecommuters Laptops and personal computers.
Other duties included designing and maintaining QOS meeting monthly charts. Maintaining phone system, alarm system, computer systems, time clock system and other systems financial system such ADP.

Confidential

Q.A. Engineering Assistant

Responsibilities:

Coordinate pilot runs or test runs for new products through the whole Production and Manufacturing process.
Coordinate and document rework on defective hardware, software or missing supplies inside accessory boxes.
Qualify new products through the pilot run qualifying system. These new products or qualifying parts are as follows: Motherboards, CD-ROMs, BIOS, and Hard Drives.

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