Application Support Engineer Resume Atlanta, GA - Hire IT People

PROFESSIONAL EXPERIENCE

Application Support Engineer

Confidential - Atlanta, GA

Responsibilities:

Help complete outstanding support requests in several queues
Assist with maintaining a knowledge base of known issues, workarounds, operational procedures, and processes
Communicate site maintenance and process changes across teams
Work closely with various internal stakeholders and engineering teams
Serve as an engineering liaison between various other departments, aka translate complicated tech jargon or assist in root cause analysis
Document solutions to problems and recommends changes to the system and/or site to prevent recurrences
Document and provide feedback on problematic trends and patterns associated with customer support, including viable recommendations for improvement

Executive Support Specialist

Confidential - Atlanta, GA

Responsibilities:

Assist with the process of ticket escalation through direct communication with upper level support groups.
Troubleshoot moderate to advanced level email issues over a cloud-based Exchange Server.
Provide end-user Customer support for Remote Deposit Check Scanners including installation, triage, and replacement.
Support internal branch colleagues with bank-specific software and hardware issues.
Support of Telephony software such as Cisco Call Manager & Unity
Support of colleague Mobile Devices (both hardware and applications) such as iPad, iPhone, and Android phone.

System Administrator

Confidential - Jupiter, FL

Responsibilities:

Production support for PeopleSoft systems. Conducted research and analysis into the nature, effect, and results of systems problems, and resolved them.
Developed detailed system documentation and workflow procedures.
Ensured proper scheduling and completion of backup procedures to ensure recoverability of production systems.
Installation of operating systems, application software and required system patches and fixes. • Scheduled and controlled all batch job processing and report distributions.
Monitored system performance and efficiency and corrective action that improved system performance.
Supported Windows server and server-based applications and associated systems.

Desktop Support Analyst

Confidential - Lake Worth, FL

Responsibilities:

Designed or fabricated connection systems for multimedia facilities. Installed and specified cabling systems, wires, control systems, cables, and media equipment related to complex technical and electronic equipment.
Configured multimedia equipment for correct operation.
Liaison among departments, functions or groups, within the College. Communicated information to appropriate personnel.
Analyzed technical problems with multimedia systems and equipment and performed major repairs. Performed technical set-up for video, audio and multi-image presentations and provided technical support. Set up, troubleshot, and repaired media systems and equipment.