Genesys developer Resume

SUMMARY:

Total 13+ Year experience in IT Industries.
10 Years of Genesys Pure Engage on - primise contact center experience with development and support projects.
1 years experience with AWS on-primise server delopyment
Genesys certified in CIM8, Genesys eServices .
Expert on Genesys development (stratergy)
Experience in providing L3 Genesys support.
Expert in Incident management and Log trobleshooting .
Experience with Genesys PureEngage Cloud Platform
Experiecen with Genesys Universal Routing Network ACD Functionality with Virtual Queue and Intelligent Routing
Experience Agent Web Workspace
Hands on Development of Genesys call flows and architecture
Experience of System Troubleshooting and Integration with backend systems
Experience with Coordinated voice and data transfer
Experience with standard software development lifecycle processes used within teh systems development organizations
Expertise in SIP Protocols, Genesys Framework and Architecture.
Genesys Architecture, Genesys Composer, Call routing application development, Genesys Rules Engine (GRE), Genesys Orchestration (ORS), Genesys Voice Process (GVP).

TECHNICAL SKILLS:

Language: C#,C++.

Technology: Genesys Pure Engage(Genesys SIP,multi-media,Reporting, routing ),IRD,URS, StatServver and ASP.NET,Vidyo, blackchair,Nuance.

Database: SQL Server 2008,2016, Oracle

Tools: Genesys CME,GA,CMC/BO,CCPulse,KM,Visual Studio 2013,Vidyo,blackchair,Nuance

PROFESSIONAL EXPERIENCE:

Genesys developer

Confidential

Responsibilities:

Creating routing strategies forGenesysApplication deployGenesyseservices solution (chat & email),Vidyo cloud solutions . in deploynewGenesysvoiceApplication into teh client network upgrading teh existingGenesyscomponents.
Genesysapplication alarm configuration and troubleshooting.
Created strategy in ORS
Experience with Genesys PureEngage Cloud Platform
Experiecen with Genesys Universal Routing Network ACD Functionality with Virtual Queue and Intelligent Routing
Experience Agent Web Workspace
Hands on Development of Genesys call flows and architecture
Experience of System Troubleshooting and Integration with backend systems
Experience with Coordinated voice and data transfer

Genesys developer

Confidential

Responsibilities:

Ability to design and develop solutions for multiple contact centers in a complex environment standard software development lifecycle processes used within teh systems development organizations
SIP integration and troubleshooting SIP and Orchestration calls flows working on Genesys Administrator, GAX, Pulse and teh ability to create, modify, and maintain templates maintaining large, multi-site, complex contact center environments
Responsible for working on teh new requirement by creating multiple documentssuch asArchitecture diagram, business plan
Keep teh customer framework up to date.
Proving solution for Genesys reporting during high priority issue .

Technology Analyst

Confidential

Responsibilities:

Expertise on Genesys Framework 8.x, Chat and Email routing and troubleshooting.
Expertise on Genesys Voice (SIP) routing and troubleshooting.
Expertise on Genesys routing IRD and Knowledge on Genesys SDKs.
Expertise on Genesys Historical Reporting installation and Troubleshooting
Knowledge about integrating Genesys with a third party application using Platform SDKs
Knowledge on Genesys Callback,outbound,GMS,ORS,Agent Desktop etc