SUMMARY

• Dynamic skilled IT / Data Center System Engineer / Security Analyst Specialist with proven success in managing and implementing multiple technologies based solutions for the Financial, Hotel, retail, manufacturing, telecommunications, system integrations and military industry. Strong leadership, communication, and organizational skills.
• Technical expertise as a VMware Certified Professional on vSphere 4, Cisco Certified Network Associate and Microsoft Certified IT Professional: Enterprise Messaging Administrator MS Exchange Server 2010, Microsoft Certified Systems Engineer windows 2000, 2003 and Windows 2008 MCTS; deep knowledge of network infrastructure, Designing and Deployment of Exchange 2000/2003/2007/2010 and performance issues.
• Outstanding Project Manager, Client Support Specialist with superb customer service reputation. Comprehensive understanding of the IT organization, its tools, and its value function in the global enterprise.

PROFESSIONAL EXPERIENCE:

Security Delivery Specialist General

Confidential

Responsibilities:

• Maintaining the Anti - Virus and Enterprise Firewall infrastructure for IBM s customers McAfee ePO and Data Loss Prevention 4.6.1 /. 4.6.2/ Symantec Endpoint Protection 11 / 12 Trend AV This includes insuring the compliance and currency of the software version as well as the anti-virus definitions. Work closely with System Administrators, Network Administrators, Desktop Support, and Help Desk to ensure policies are being followed and appropriate steps are taken to protect the customer s infrastructure.
• Respond to audit requests relating to the currency of the customer s infrastructure and take remediation steps to close any gaps in anti-virus coverage.
• Monitor the AV Consol and provide current reports to System Administrator and Desktop Support Personnel. Also provide instruction as to specific actions needed to remediate gaps identified on the reports.
• Provide 3rd level software support to the support groups and the customer to assist in resolving any non-standard anti-virus issue. Work closely with the anti-virus vendors to resolve outstanding issues. Provide virus samples to the anti-virus vendors for analysis and respond appropriately to the findings.
• Design and rollout new product releases of anti-virus into the customer s infrastructure. Prepare product comparisons and roll out a different vendor s product if selected by the customer.
• Respond to, and remediate virus infections in the customer environment

Systems Engineer

Confidential

Responsibilities:

• Deployment of Windows based networks. Includes servers, routers, LAN and WAN technologies. Configured standard and custom software, login scripts, policies, and replication. Operate & manage small IT business. Consult, configure, roll-out and troubleshoot Microsoft Small Business server, Wireless Network, Firewall, Antivirus, Antispam, Exchange Mail installations, Terminal Services, Backup, IP phone, Polycom, Tandberg. Design and integrate networks with Windows 2003/NT, and Windows XP, and Linux Fedora.
• Provided technical support to customers over the phone and via remote desktop software to resolve issues with internet and phone issues.
• Configured internet access routers from the following manufacturers: Adtran 900 series, Edgewater Networks Edgemarc 4500 & 5300 LF, Cisco 1841, 2811, Carrier Access Adit, Seimens 4200, 6520, and Gigaset. Routers were configured for T-1 (single, bonded, and PRI), Metro Ethernet (Static IP), multi-site VPN, and DSL loops.
• Configured the following managed ethernet switches: Linksys SRW 24 and 48 port switches, and Dell Power Connect 48 port switches.
• Configured IP phones from the following manufacturers: Polycom Sound Point IP 330, 450, 550, 650, 6000 and 7000, Linksys SPA 2100 series ATA, Linksys 942, 962, 525G IP phones, and Cisco 7900 series IP phones.
• Created and edited configuration files in XML and plain text format.
• Implemented syslog server (Kiwi Syslog), updated Paessler PRTG monitoring server for SNMP and latency (ping).
• Utilized Sylantro software to create/edit/delete users via the command line and GUI, add and delete phone numbers from the soft switch, add/remove bridge line appearances, create hunt groups, and produce user reports.
• Experienced with adding and deleting users in the Iperia voice mail and auto attendant platform.
• Scheduled and provided support to feild service engineers on installing equipment such as routers, switches, and IP phones.
• Created and logged notes of trouble shooting, installation, and equipment delivery via H20 ticket/task system.
• Created, edited, and assisted in the process of expanding the TAC knowledge base.
• Teaching MCSE Windows 2003, XP, Vista, and Wireless Networking (MCSE/MCSA/CWNA)

Confidential, NY

Microsoft Systems Engineer and Administrator

Responsibilities:

• Supported server environment, including regular on-call rotation Maintained Systems, including firmware upgrades, drive replacements, regular health checks, driver levels, etc. Performed HP Blade and DL server builds according to tight specifications, maintaining and updating associated documentation Maintained standards in all phases of server engineering Migration from Windows 2000 Server to Windows 2003 Server 64 and 32 bit.
• Deployment and support of SQL Server 2000 and 2005 Server 64 and 32 bit and Sql Express, Patched and updated SQL Server and desktop Client. Maintained, Network Printing, DNS and DHCP infrastructure Configured and troubleshooted file system security Assisted or lead in troubleshooting issues involving multiple departments Deployment and QA of new Desktop refresh computer. Windows 7 and Vista Migration from Windows XP SP II
• HP Open View Deployment and Support
• HP OpenView Client Configuration Manager Deployment and Support (Patched Server and client for update and security vulnerability)
• HP Systems Insight Manager Deployment and Support
• CiscoWorks Deployment and Support
• VMware Deployment and Support
• AntiSpam and Antivirus Administrator: McAffee Enterprise, Postini and Cypher Trust Iron Mail Administrator.
• Deployment and support of Microsoft CRM 3.0 Server and CRM 3.0 for outlook Client
• Deployment and support of Greyware Time Tools Domain Time II
• Provide solutions and where possible implement process improvements or request IT enhancements MS Active Directory Systems Administration, Blackberry Server Administration.

Confidential

Project Manager, Network Engineer

Responsibilities:

• Designed and implemented and supported Starband (VSAT) TCP/IP Network for voice and data services.
• Provided leadership and technical direction in architecting and maintaining enterprise applications and the systems that integrate with them. (Bank National de Credit, Soge Bank, Senate de La Republique, Promo Bank, Excelsior Insurance, Excelsior College. Hopital Bienfaisance de Pignon).
• Configured and installed client/server hardware systems, network and software, audited and supported security solutions. Updated them as necessary, and keeping them running properly on a day-to-day basis.
• Provided the highest level of support for emergency operational problems and for infrastructure technologies.

Confidential, MIAMI, FL

VIDEOCONFERENCING ENGINEER

Responsibilities:

• Investigated, tested, implemented and supported solutions for LAN, WAN Architecture such as H.320 and IP H.323 videoconferencing terminal, PC based videoconferencing, collaborative software, ISDN, T1, X21, RS366/V35, RS449, and VSAT Multimedia Videoconferencing Terminal.
• Responsible for the implementation, coordination, technical support and facilitation of Multimedia Board Room Video Conferencing projects for Fortune 2000 Company such as: Pirelli Cable and Tires in North South and Central America, Duferco Steel in New Jersey and Pennsylvania, Fort Monmouth New Jersey, Rossi Moda NY, Calvin Klein NY, EDS Reston Virginia, University of Miami, Giorgio Armani NY, Delavalle NY, Fata Hunter California, Oxif NY, US Army, US Navy. Responsible for creating installation project plans and monitoring those plans throughout the duration of the assigned projects. Manage timelines, address technical issues, project risks and ensure compliance.
• Monitored project performance and coordinated resource allocation to maintain adherence to project time schedule.Reported project status and related issues to superiors on a regular and timely basis, recognizing the sensitivity of key issues to the overall information systems organization and administration.
• Responsible for identifying project pitfalls including Network Terminating Devices (Router, Switches, NT1) and Network enterprise design, remote office network issues relating to bandwidth, long distance cost, quality of service and bridging.
• Installation and support for multipoint bridge (Accord MCU), telemedicine application, video surveillance and videoconferencing application.
• Assembled PC for integration of Aethra CODEC and IMUX (hardware and software).
• Responsible for maintenance and repair of Multimedia VTC systems, Multimedia room included Barco Projectors, Audio Mixer, Document Camera, Creston control etc.
• Responsible for systems diagnosis after systems failure.
• Provided technical support at sales meeting with Aethra Inc. client, support included demonstration and installation for comparison of functionality between Aethra, PictureTel, VTel, and Polycom systems. Performed interoperability test of Aethra systems with videoconferencing systems such as the Polycom, PictureTel, VTel, and Accord MCU for client with systems other than Aetra’s systems.
• Tested and implemented patches, hot fixes, and upgrades to Aethra, Polycom, PictureTel, VTel video teleconferencing systems for internal Technical Support and to provide upgrade to clients when interoperability is an issue.

TECHNICAL SKILLS

Operating Systems: MS DOS, Windows 3.1,95, 98 NT 3.5, NT 4.0, Windows XP, Windows 2000 Professional, Windows 2003 Enterprise Edition 32, 64 Bit, Windows 7, Citrix Metaframe 1.8, Novell Netware 3,4,5, Red Hat 5.0, Fedora 9, MAC O/S v10.2 Windows 2000 Server and Advance Server.

Networking: LAN, WAN, TCP/IP, WINS, DHCP, DNS, Active Directory, ISDN, DSL, T1, and Fax Server, Cisco.

Security: Sonic Firewall, Sophos Enterprise Edition, McAffee Total Virus Defense, Trend Interscan, Trend Micro Office Scan Corporate Edition, Trend Micro PC-Cillin Antivirus 2002 Cisco Pix, Norton Solutions, Zone Alarm, Virus Wall, Websense.

Network Application Software: SQL Server 7.0, 2000 and 2005, Exchange 5.5/ 2000/2003, Netbackup, Archserve, Front office, Back Office, Ghost, Track IT. Veritas, Lotus Notes, HP OpenView.

Hardware: IBM, SUN, HP, Compaq, Dell, Cisco, NAS, SAN, EMC.

Web: IIS, FrontPage.

Desktop Application software: MS Office 2000 and XP, Spice, AutoCAD, MS Project, VISIO, Adobe Illustrator, PC Anywhere, Goldmine, MS Access.

Phone and Video Conferencing System: Lucent Audix messaging, Siemens HiPath, Aethra, Polycom, Tandberg, PictureTel, Vtel.

LANGUAGES: English and French.