SUMMARY:

• SecureTransport administration experience including user & application management, installation, configuration, and maintenance.
• Proficiency with multiple operating systems including UNIX variants such as Sun Solaris, Linux variants such as Red Hat, CentOs and Debian, and Windows Server NT - 2008
• Computer Operations in medium and large scale datacenters in various industries for four years
• End-user support with various companies and industries for over seven years

WORK EXPERIENCE:

Confidential

Data Transport Systems Engineer

Responsibilities:

• Monitor and maintain a massive global Axway SecureTransport environment running on a Linux platform including application patches and managing custom code implementations, hundreds of Connect:Direct implementations on both Solaris and Windows Server 2003, and a custom created MFT environment utilized by multiple banks across Europe.
• Respond 24×7 to critical issues affecting MFT systems integrity and availability.
• Assist with major version upgrade of Axway SecureTransport from version 4.92 to 5.2 including custom code upgrades.
• Create and maintain documentation repositories for multiple MFT / DataTransport products including SOPs, Manuals, etc.
• Assist new users in licensing, configuring, and utilization of Axway SecureClient.

Confidential

SFTP Administrator

Responsibilities:

• Monitor and maintain multiple Axway SecureTransport MFT environments & GlobalSCAPE MFT environments in use around the world.
• Maintain NAS storage environment to ensure adequate space availability and timely removal of old data.
• Respond 24×7 to critical issues affecting SFTP system integrity and availability.
• Saw to completion a project of consolidating all SFTP environments including a version upgrade from SecureTransport 4.7 to 5.1 entailing re-platforming from Windows Server 2003 to Red Hat Enterprise 5.5, manual conversion of user account database containing 4000+ accounts across various SFTP platforms, and a high level of coordination with several vendors.

Confidential

Technical Support

Responsibilities:

• Support Clients End Users and Client IT personnel in configuration, use, and troubleshooting of various products and services such as VoIP (SIP Trunking and Hosted PBX), Internet Services from Dialup to Fiber, Hosted Email, Web Hosting, Collocation, Cloud Computing, etc.
• Configure, troubleshoot, and repair client equipment including PCs, Modems, Routers, IP Phones, etc.
• Work in conjunction with top tier telcos and service providers to resolve client issues

Confidential

Client Technical Services

Responsibilities:

• Building, maintaining, and repairing PCs and networks for multiple individual and small business clients across central Indiana.
• Researching and suggesting new technologies to improve efficiency
• Maintaining contacts and good rapport with prominent vendors in order to provide the lowest cost to clients

Confidential

Client Technical Services

Responsibilities:

• Support governmental end users of a proprietary software package geared to save lives in emergency situations
• Troubleshoot advanced hardware, software, and OS issues of remote servers over multiple remote connection platforms
• Generate, maintain, and troubleshoot SQL Databases
• Design, execute, and troubleshoot SQL Queries and Database Import files and educate clients on their usage
• Build and repair servers for use with our software product
• Assist sales team with client calls to answer technical questions from potential new customers

Confidential

Sr. Computer Operator

Responsibilities:

• Helpdesk and technical support for two US facilities and one international facility
• Created and lead a biweekly “Brainstorming” meeting for all Data Center employees These meetings lead to the savings of 70+ man hours per week
• Maintain job schedule via Autosys for AIX and JD Edwards jobs
• Perform backup jobs on Windows, Unix, Linux, and AS400 systems via command line, CommCell CommVault, and Autosys
• Monitor server & network statuses via BigBrother: Hobbit

Confidential

Systems Administrator

Responsibilities:

• Sole helpdesk and system support technician for 3 facilities throughout Indiana
• Ensure all computer systems are running adequately
• Keep all systems up to date with all Windows and AntiVirus updates
• Train users in the daily usage of their systems
• Create and maintain Electronic Communication Policies and Acceptable Usage policies.
• Create and Maintain a detailed inventory report of all company systems
• Implement a Client/Server network to replace current peer to peer network

Confidential

Computer Operator Level 2 (Unisys Contractor)

Responsibilities:

• Helpdesk and technical support for all Eli Lilly employees world wide
• Monitor backups of systems spanning multiple platforms including but not limited to UNIX, VAX, AS400, MVS, and Windows NT/2000 via Legato Networker Administrator, Reflections, and Veritas Netbackup.
• Operate large scale production printers such as IBM 3900, IBM 6400, and HP9000DN.
• Track tapes used for backups via tape management software.
• Ensure physical and logical security of all Data Center access.
• Investigating problems with and load scratch tapes in STK L700 silos
• Monitor network status and report errors or issues to appropriate personnel