PROFESSIONAL SUMMARY:

• 14 years of Information Technology experience
• 10+ years’ experience in full implementation lifecycle for delivery of systems solutions
• Project management, business analyst, quality assurance, and experience.
• Successfully delivered a 5 million dollar external portal for large retail company.
• Sold additional 2 million for more phases.
• Sold and delivered $500,000 project to large clothing retailer.
• Saved $500,000 in performance testing costs on project by identifying alternative tool.
• Managed on - shore and off-shore teams consisting of 10 to 40 developers.
• Successfully co-authored RFP’s for multiple SharePoint projects resulting in oral presentation invitations.
• Adept at defining project plans, delivering project/status reports and effectively resourcing projects.
• Collaborate with different teams such as infrastructure, SQL, WAM, Access Management, and support teams.
• Led and worked with teams to examine and solve business problems by accurately analyzing the needs of clients and helping them achieve improved quality and value for their customers.
• In depth knowledge of RUP’s Iterative Software Development Life Cycle process, Agile, ITIL, PMBOK, and Waterfall processes.
• Excellent written and oral communication skills with a results-oriented attitude.
• Proactive team player with demonstrated problem solving and analytical reasoning abilities.
• Skilled at performing Gap analysis, Risk analysis, and Cost/Benefit analysis, along with good knowledge of process workflow tools and techniques.
• Possess reasonable understanding of different relational databases, writing simple SQL/DQL queries, creating tables, and generating reports.
• Familiar with testing tools to design and develop test plans and test scripts.
• Ability to quickly learn technologies and systems that are organization/project specific.
• Experience in new process technology implementation and, and conducting system and user acceptance test.
• Experience in management of requirements throughout the Software Development Life Cycle (SDLC).

PROFESSIONAL EXPERIENCE:

Confidential, Saint Louis, MO

Technical Project Manager

Responsibilities:

• Responsible for the overall management and execution of corporate, technical and client facing projects. Defined and scoped the project.
• Worked with the team to identify key project milestones, activities, and ensured project schedules were established.
• Obtained required approvals from appropriate management and stakeholders.
• Ensured that appropriate resources were assigned to work all project activities and the team established needed guidelines to run effective meetings and build a strong team relationship.
• Utilized project management practices and procedures.
• Documented, tracked, and addressed issues and changes.
• Ensured development of all project deliverables in a quality and timely manner; including needed production turnover documentation for on-going operations.
• Monitored progress of all project activities.
• Communicated project status to sponsors/stakeholders.
• Managed the financial performance of the project by ensuring the project deliverables achieved the most cost effective solution and provided the right level of value for the client.
• Identified, evaluated, and documented “lessons learned” during the project.
• Communicated best practices and lessons learned to project team members and other teams as appropriate.

Confidential, Chicago, IL

Manager / Customer Solutions Lead

Responsibilities:

• Responsible for managing and supporting quarterly releases of new projects and applications. Work involved, co-ordination with large groups, building and managing multiple test environments, database refresh planning and execution, CCB and providing CR approvals, Readiness reviews and Go-Live release planning.
• Participated in remote and on-site sales and project planning, including creation of technical aspects of sales presentations
• Collaborated on authoring and defining proposal and statement of works terms.
• Provided technical leadership to other consultants
• Developed SharePoint Strategy and Roadmaps for clients
• Assisted with sales proposals and help to grow our existing clients
• Managed client relationships at existing and prospective clients
• Reviewed current processes and methodologies and providing recommendations for improvement to customer
• Oversaw overall project resources budget schedules and progress.
• Developed project/implementation plan with milestones risks etc.
• Management of work products and deliverables.
• Facilitated all meetings for project.
• Oversaw overall project activities including Risk Management, Quality Management, Scope and Change Management.
• Release manager through entire software development process from initiation to release utilizing TFS and Project Server integration for task tracking and reporting.
• Oversaw SharePoint 2013 on-prem and cloud implementations, O365 implementations, migrations to SharePoint 2013, and custom application development on SharePoint 2013 on-prem environments.

Confidential, St. Louis, MO

Project Lead - Consulting

Responsibilities:

• Managed complex software projects which included technology planning and implementation, forecasting, resource management, change management, personnel development, client management and financial budgeting.
• Rolled out around 1200 desktops across multi locations (activities included - vendor evaluation and vendor selection, price and service negotiations, inventory management, invoicing, image creation, rollout management).
• Responsible for managing IT infrastructure initiatives using Onsite / Offshore- Service Delivery model saving costs while improving performance.
• Implemented TFS at large retail client. Release manager utilizingTFS and backlog functionality on all agile projects.
• Successfully managed million dollar external client facing portal implementation.
• Used AGILE methodologies to implement multiple projects.
• Created RFP responses including the effort estimate, project team, timeline, and implementation methodology and solution components.
• Created and delivered response presentations for large international clients.
• Tracked and managed program-level issues, risks and dependencies and escalated appropriately for assistance with resolution.
• Facilitated governance processes including status reporting, communications, decision making and escalations.
• Leveraged enterprise methodologies, processes and tools ensuring compliance across the respective portfolio of projects.
• Collaborated with IT, Business and Operations leads to align and integrate plans and schedules.
• Focused on the analysis, design and development of technology-based solutions for clients in a team environment.
• Assisted with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
• Contributed to client satisfaction by providing timely and responsive value added services and work products.
• Conducted working sessions with business stakeholders.
• Utilized SQL skills for migration and help desk issues.
• Implemented integration between SharePoint and PeopleSoft financials for AR.
• Gathered AR requirements for PeopleSoft requirements for integration with SharePoint.
• Strong executive presence and ability to interact with CEO level.
• Mentored team members in technology, architecture and delivery of applications.
• Transferred knowledge and stayed aware of current trends and technical advancements.
• Articulated and presented different points-of-views on various technologies.

Confidential

SharePoint Project Manager / Business Analyst

Responsibilities:

• Successfully upgraded 3000+ team sites from SharePoint 2007 to the SharePoint 2010 environment.
• Managed SharePoint 2010 implementation involving server configuration, sql integration, active directory integration and external access while maintaining appropriate security to the production environment.
• Implemented Fast Search, Adlib, InputAccell, Extedo, ERPlink and MediaRich.
• Worked closely with off shore and local Microsoft Development teams in the conversion of 70 custom applications from the Domino / Lotus Notes platform to the SharePoint platform using both out of the box SharePoint solutions, as well as customized SharePoint solutions.
• Worked closely with International business owners (in Brazil, Argentina and Belgium) to develop business requirements for the migration of Domino applications to SharePoint, test SharePoint applications and implement SharePoint applications.
• Worked closely with business owners to develop business requirements for the migration of 45 Documentum applications to SharePoint 2007 and SharePoint 2010.
• Prepared Business Requirement Documents then converted business requirements into functional specifications.
• Utilized SQL and DQL for migrations.
• Communicated business owner requests and issues to the Microsoft team.
• Provided post go-live support and maintenance to the business.
• Analyzed business and technical processes to formulate and develop new and modified business information processing systems, such as production and inventory control systems, financial tracking systems, marketing and human resources systems.
• Coordinated with business and technology teams, ascertaining system requirements, such as program functions, output requirements, input data acquisition, and system techniques and controls.
• Developed solutions to complex problems which require the regular use of ingenuity and innovation.
• Ensured solutions were consistent with organization objectives.
• Created Project Plan for the conversion of the Documentum migration to SharePoint.
• Managed requirements traceability information and tracked requirements statuses throughout the project.
• Managed day to day support and enhancement requests for all Domino to SharePoint applications, Documentum to SharePoint applications and Partner Team Sites.
• Managed the enhancement requests from a tactical sense (deliverables and timelines as well as budget) directly with clients.
• Managed Infrastructure deployments.
• Engaged in senior-level technology decision making discussions related to agility and business value.
• Delivered SharePoint to management and end users.

Confidential

System Analyst - Software Development

Responsibilities:

• Identified business requirements and helped define solutions using SharePoint and related web technologies.
• Interfaced in a customer focused way and effectively operated in a fast paced environment.
• Utilized in-depth knowledge of the out-of-the-box functionality of SharePoint to improve the efficiency of business processes.
• Identified custom development and/or third party components necessary to achieve acceptable solutions.
• Designed and developed online curriculum.
• Responsible for the design and delivery of a variety of courses for KnowledgeLake customers, partners, and employees.
• Created pro-active and responsive solutions around the KnowledgeLake product set and seized opportunities for continuous improvement in individual, team, business unit and organizational performance.
• Prepared and facilitated courses both live and on-line to include the design of instructional materials for designs and participant materials.
• Conducted instructor-led classes.
• Designed and created materials for instructor-led classes.
• Configured and maintained 20 classroom laptops.
• Assisted with first-level technical support as needed.
• Attained quarterly and annual objectives assigned by management.
• Researched information to solve technical issues with partners and clients.
• Prioritized and organized tasks and deadlines.
• Understood KnowledgeLake software, SharePoint and the ECM industry.
• Communicated technical content in a user-friendly approach.
• Worked and communicated with people at varying levels of technical knowledge.
• Working knowledge of Microsoft SharePoint MOSS and/or WSS.

Confidential

Business Strategist - Financial Services

Responsibilities:

• Worked directly with program subject matter experts to create documentation detailing service level agreements including data collection, reported definition and business processes.
• Interviewed technical experts, defined requirements and wrote technical documents that effectively communicated research findings.
• Supported Learning and Development projects utilizing various software tools such as Articulate, Captivate, Snag-It, Dreamweaver, and Photoshop.
• Created and edited simulations using XML editing tools.
• Used detailed instructional design plans and standards, developed online courses following professional instructional design methodologies.
• Created engaging learner interactions using web-based authoring software and available technology tools and processes.
• Developed electronic content using Articulate, Captivate, Photoshop, Fireworks, and Flash.
• Responsible for developing and partnering with appropriate resources to design/develop strategies and materials to support the business, professional and personal development needs of Wachovia Securities Advisors, Branch and Home Office Associates, and Management/Leadership personnel.
• Worked with business leaders to assess needs and identify performance gaps, as well as design, develop, implement and evaluate the effectiveness of classes and materials.
• Responsible for creating communication to support programs; analyzed and maintained existing programs so they reflected business; managed projects; coordinated with instructional design vendors; and provided presentation support.
• Created instructional activities that prepared trainees to demonstrate mastery of objectives.
• Built and maintained effective working relationships with design team and project.
• Identified SMEs to elicit pertinent information for content creation and obtained their review and feedback on content produced.
• Ensured written material was accurate, error-free, reviewed by appropriate stakeholders/team members, and completed by deadline.
• Created online release and merger for Thompson Financial SmartStation software.

Confidential

Product Manager

Responsibilities:

• Developed products to agreed budget, scope, and time to market, to meet customer and business needs.
• Resolution of issues arising during development.
• Product prior to release to customers.
• Maintained strong working relationship with business stakeholders and facilitate their understanding of SDG2 capabilities and processes.
• Communicated upcoming product bug fixes, enhancements, and new developments to business stakeholders and other internal groups.
• Responsible for Global Commercial Products issuer and internal delivery for the U.S. and Canadian regions, specifically for the SmartData Generation 2 (SDG2) and myProvider applications.
• Responsible for the creation of complete program for SDG2 and myProvider applications, including classroom, guides, job aids, demonstration videos and simulation videos.
• Prioritized and managed on-site and off-site engagements.
• Accountable for providing assistance in creating and updating of materials, including demos, job aides and presentations for SDG2 and myProvider.
• Required to use tools to enhance the deliverables, such as, Captivate.
• Incorporated other related responsibilities including delivery for SmartData OnLine (SDOL) and future GCP products.
• Provided assistance with continued improvement of GCP curriculum and program management.

Confidential

Instructional Designer - Financial Services

Responsibilities:

• Used instructional design principles to manage, design, develop and evaluate online learning.
• Developed demonstration and simulation using Captivate software.
• Communicated with and presented to stakeholders and sponsors involved in online learning.
• Communicated with Center staff to ensure that the design and development was consistent with project objectives and within the established design framework.
• Learned new software skills as required for development (as technology changes).
• Researched and reviewed industry data to keep current on strategies and trends in learning technology.
• Supervised instructional technologists assigned to support project work.
• Communicated effectively in both an oral and written format.
• Lead and managed the development of online learning products and other related projects.

Confidential

Software Trainer - Agricultural Biotechnology

Responsibilities:

• Developed and implemented for specialized Oracle based software for Monsanto holding company.
• Assessed needs and performed needs assessments.
• Developed clear and concise program objectives, outcomes and materials.
• Created program designs, job aids, manuals, masteries, etc. to meet objectives identified by the business.
• Presented to groups and ensured consistent and high quality delivery of all assigned programs.
• Analyzed and evaluated long-term results of learning and programs on business outcomes.
• Identified further opportunities for enhanced support.
• Demonstrated change management skills and the ability to effectively work with minimal supervision.
• Worked closely with managers to build and maintain an effective working relationship that provided support to the employees.
• Provided support required to keep policies/procedures/documentation available through the on line knowledge management system current.
• Addressed gaps and built on successes through new requirements, which resulted in improved learning support.
• Identified and facilitated process improvements and re-engineering opportunities.
• Provided on-site administrative and expertise for the business.

Confidential

Software Trainer

Responsibilities:

• Developed and implemented in a team environment for specialized CRM software.
• Created material for customers utilizing mobile computing system that was comprised of CRM, inventory, and order processing and high level sales tools.
• Developed material for web based Siebel Analytics for off-site customers.
• Developed specialized materials for Sales Managers and Team Leaders utilizing selling tools, account level objectives, surveys and reports.
• Instructed customers on mobile computing based sales force automation, delivery products and associated services to customers.
• Trained utilizing a blended process including multi-media, classroom, e-learning, written material and satellite.
• Assisted in writing, reviewing and editing documents.
• Implemented a program and deliver at vendor locations.
• Provided project updates.
• Contributed to project schedules, managed requests and submitted weekly progress reports.
• Ensured all material was compliant with Anheuser-Busch standard templates and procedures.
• Used Documentum for material management.
• Assisted with the development of materials for use with interactive live television show.
• Utilized Camtasia software for video on demand development.
• Developed database utilizing MS SQL.