Technical Support Resume

SUMMARY:

The Department of Information Resources (DIR) requires the services of one Technical Support Specialist, hereafter referred to as Worker(s), who meets the general qualifications of a Technical Support 3 Category, Core Technology Type and the specifications outlined in this document for the Texas Agency (TEA).
All work products resulting from the project shall be considered “works made for hire” and are the property of the TEA. TEA may include pre - selection requirements that potential Vendors (and their Workers) submit to and satisfy criminal background checks as authorized by the Texas law. TEA will pay no fees for interviews or discussions, which occur during the process of selecting a Worker(s).
Design, install, configure, and update board meeting room AV systems and equipment. Responsibilities include programming and configuring control systems, video matrix switches and scalers, and audio digital signal processors. Install projection systems, sound and public address systems and equipment.
Support and maintain videoconference equipment and audio systems.
Provide AV system and support for TEA staff and board members, including the creation of tutorials and end user documentation. The documentation should be apart from ordinary system material. Documentation should be specific to the hardware used along with the manner in which it is used
Maintain boardroom, meeting room, and event AV systems and equipment, including CS5VU Mixer, US Audio PressPower, AKG Gooseneck Mics, Sure AMS6000 Mixer and various recoding equipment. Responsibilities include developing procedures and processes to proactively maintain complex AV and control systems, including documenting those procedures and overseeing the completion of this work is performed in a timely manner.
Analyze installed AV equipment and control systems for ease of operation and effectiveness and make recommendations for upgrading or replacing systems and equipment.
Coordinate AV system upgrades and changes with Communications Department and ITS staff to limit service interruptions and minimize downtime.
Provide and direction to Communications and ITS contractors and staff.
Troubleshoot issues as they occur and communicate to ITS staff in a technical manner.
Experience in all aspects of computer support, the practices, principles, and techniques of computer operations; of information systems; of computer software and hardware; and of information security policies and procedures. Extensive knowledge with various types of cables and wireless networks.

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