SUMMARY:

• Motivated, customer service minded, Information Technology Systems Administrator and Network professional with multiple post graduate degrees, several industry specific s and, many years of technical systems experience. With a solid background in systems configuration, implementation, administration, troubleshooting and support focused primarily on Microsoft and Novell operating systems and 3Com and Cisco networking hardware, I employ excellent management and problem solving techniques with hands - on experience from desktop to servers to LAN/WAN connectivity.
• I am a team player using diplomacy and tact to develop interpersonal relationships with professionals at all levels and a focused self-starter when assigned to projects requiring individual attention.
• I am interested in working for a growing or established company that needs an experienced, customer-centric technologist who can evaluate the business need, research a financially feasible solution, present those findings to managers, C-level and IT staff, then implement, monitor, maintain, troubleshoot and train staff on the systems that will enhance and improve business processes and work flow.
• Microsoft Server platforms: All versions from NT 4.0 to Windows Server 2012
• Microsoft Desktops: All versions since DOS5 and Windows 3.x to Windows 8.1
• Microsoft Technologies including: Active Directory, Exchange Server, Proxy Server 2.0, Internet Information Server (IIS), SQL Server, Remote Access Server (RAS), Routing and Remote Access Server (RRAS), Internet Security and Acceleration (ISA) Server, Back Office Server, Small Business Server (SBS), RADIUS, Services, SharePoint, Virtual PC 2004 and 2007, Virtual Server 2005, SMS, SCCM, MOM, Hyper-V
• Protocols & Services: SNMP, SMTP, DNS, DHCP, TCP/IP, NetBEUI, NetBIOS, RIP, RIP v.2, OSPF,
• Microsoft Office: Access, Excel, Word, Outlook, Publisher, Project, FrontPage
• Novell products from NetWare 3.x through NetWare 5.1, 6.5, GroupWise 7
• Certified on Cisco equipment using Cisco IOS (10.x, 11.x)
• Cisco PIX Firewall, PDM v.6.2
• Cisco 29xx series switches
• Cisco 2500 series routers
• Watch Guard Firebox 1000’s and 700’s firewall devices
• ASE Certified on HP / Compaq using SmartStart software: used for setting up OS, RAID, SNMP traps
• Certified on IBM servers
• PC peripherals including CD-ROMs, WORM drives, scanners, printers, and modems as well as setup and configuration of cable/xDSL routers (LinkSys, D-Link, NetGear, etc.)
• Familiar with Apple’s iMac series - hardware and software
• Familiar with Norton/Symantec Corporate Anti-Virus server, and Norton’s Ghost for creating images of desktops and workstations
• Installed and implemented backup solutions using Veritas Backup Exec
• Trained on, Implemented and managed 3Com NBX100 VoIP Telephone System
• Installation, configuration and troubleshooting of 3Com Switches, Firewalls, Wireless Access Points as well as Tipping Point / 3Com Routers
• VMware 3.5 Infrastructure Client; Installation and configuration of hosts and virtual machines, VMware vSphere Client, VMWare Workstation 7 & 8
• Use of Telephone test equipment and Network wire (Cat 5 & 6) test equipment for troubleshooting and
• Powershell for Active Directory & Exchange management; VB Scripting, CScripting
• Trained in EMC Corporation’s SAN/NAS storage solutions: Symmetrix Hardware and Software (2001)
• Trained on HP SAN software (2009)
• Quest Software Migration tools - Notes Migrator for Exchange (NME), Groupwise Migrator for Exchange (GME), Coexistence Manager for Notes (CMN), Coexistence Manager for Groupwise (CMG), Archive Manager for Groupwise, Archive Manager for Exchange, Quest NDS Migrator
• Lotus Domino Server

PROFESSIONAL EXPERIENCE:

Server Engineer / Migration Consultant

Confidential

Responsibilities:

• Washoe County School District, Reno NV. - setup and configure Archive Manager email archive solution; install, configure, test and train on Groupwise Migrator for Exchange - school district was moving from Novell Groupwise to Microsoft Exchange
• Deutsch - Worldwide grain consortium - responsible for Notes and Groupwise migration - completed the Groupwise migration of ~4,000 mailboxes
• Metlife - Insurance company - helped in pre-preparation of Notes migration of approximately 15,000+ users - participated in meetings with customer migration team - project was shutdown June 2012 due to new direction
• Australia Gas Light (AGL), Melbourne Vic. Australia - install & configure MessageStats and Lotus Notes Report Pack - application used to read and create reports of legacy Notes domain and its servers and environment for reporting purposes. Mostly used for pre-migration processes.
• Parliament NSW - Sydney, NSW, Australia - install and configure Coexistence Mgr for Groupwise - completed installation and documentation in Proof of Concept lab for Parliament of NSW for future implementation in production environment ~5,000 mailboxes
• Dep’t Human Services (DHS) - Canberra, ACT (Australian Capital Territory) - onsite to help customer with Notes to Exchange migration - reviewed and documented Coexistence Mgr for Notes (CMN) installation in their production environment - also setup and configured Mail Connector and FreeBusy Connector in QA Lab - completed a MessageStats installation that had been previously started - troubleshoot and resolve any issues for pilot migrations ~26,000 mailboxes

System Engineer

Confidential

Responsibilities:

• Novell NDS eDirectory Admin / DHCP
• Novell Identity Mgr (IDM)
• Microsoft Windows 2003 Active Directory / DNS / DHCP
• Group Policies and Group Ps
• GroupWise 7 Admin - responsibility included running Quest GME tool to migrate to Exchange 2007
• Microsoft Exchange 2007 Admin
• Sharepoint 2007 - build sites, administer users, troubleshoot issues
• Configure, Administer & Troubleshoot Cisco Switches - 37xx & 65xx series
• Symantec Backup Exec 11 & 12 admin
• Barracuda Web Filter Admin - (replaced 8e6 web filter)
• Sophos Email Security Appliance
• Packeteer Packet Shaper Admin
• VMWare Infrastructure Client 3 & vSphere 4
• Managed EMC SAN using PowerLink software
• Trained on HP SAN
• Whats Up Gold for Network & Server monitoring
• Active Directory management: Powershell, ADSIEdit, NTDSUtil, LDAP utilities, ADUC

System Engineer - contract

Confidential

Responsibilities:

• Responsible for building and configuring virtual servers - servers were used for Global catalog servers, file servers, and print queue servers
• Virtual Infrastructure Client 3 on VMWare ESX host servers.
• Build and rack physical servers install and configure operating systems develop and document build processes for virtual and physical servers
• Monitor, troubleshoot and repair server operations through the use of built-in and third-party tools in customer environment
• Setup and configure physical servers on Raritan IP KVM switches
• Monitor physical and virtual servers using HP Systems Insight Manager.

System Engineer - contract

Confidential

Responsibilities:

• 3 Month contract with large law firm with 4 remote locations -
• Windows Active Directory update
• Migration from Windows 2000 AD to Windows 2003 AD
• Other Skills: DNS, DHCP, WINS, SMTP, DFS, routing, switching, VLAN.
• Design and Implement a Microsoft Windows Server 2003 environment for startup Mergers & Acquisitions Company in Grand Rapids, Michigan area.
• Build server
• Design and implement Active Directory/Group Policy structure for client
• Configure Exchange 2003
• Configure Sharepoint Services 2003, design and build site
• Setup, configure, implement network connectivity for Internet and email services

Owner/Operator/Sole-proprietor

Confidential

Responsibilities:

• Installation of Cisco 1811 router w/ SSL VPN capabilities for G.R. Mi., based Tool & Die manufacturer
• Worked with Grand Rapids, Mi., based Information Technology Support & Services company implementing ISA 2006 solution for data center customers. The solution provided for load balancing and failover
• Systems administration for Grand Rapids, Mi., hydraulics manufacturer - Windows Server 2003 AD system administration, DNS, DHCP, set up external trusts with acquired company, configure Watchguard firewall, Exchange 2003, and help with Asterisk VoIP system
• Setup and administer Small Business Server 2003 system for Tool & Die company – troubleshoot virus issues, upgrade Symantec AV system, install and configure email AV system
• Used built-in tools for Active Directory management: Powershell, ADSIEdit, NTDSUtil, LDAP utilities, ADUC

System Engineer

Confidential

Responsibilities:

• Novell NDS to Microsoft AD migration – Fortune 500 Company – 50,000+ users – used Quest NDS Migrator to manage and migrate manufacturers location in eastern US
• Manage, Implement, Administer, and Troubleshoot, Small Business Server 2003 Installations, upgrades and migrations
• Windows Active Directory, Exchange 2003, SQL2000/2005, Sharepoint Services and IIS6 for OWA, OMA and IntraNets

Computer Technician

Confidential

Responsibilities:

• Wireless Network Survey’s
• Windows 2000 -> Windows Server 2003 Active Directory upgrades
• Exchange 2000 -> Exchange 2003 upgrades
• Active Directory, Group Policy configurations
• Many installs of Small Office Firewalls for Internet security
• 3Com NBX VoIP installations and troubleshooting
• Manage, Implement, Administer, and Troubleshoot, Small Business Server 2003 Installations, upgrades and migrations incorporating Windows Active Directory, Group Policies, Exchange 2003, SQL2000/2005, Sharepoint Services and IIS6 for OWA, OMA and IntraNets

Senior Consultant

Confidential

Responsibilities:

• Work on Cisco VoIP Call Manager scripts for large customer in New York City
• Network Survey for a customer in Elkhart Ind. – used network tools to monitor bandwidth, Internet connectivity, and wireless connectivity.
• Manage, Implement, Administer, and Troubleshoot Small Business Server 2000 for several customers – helped configure Internal websites on IIS5

Systems Engineer

Confidential

Responsibilities:

• Provided technical support and for PC hardware and software. Responded to service calls at customer sites for troubleshooting and repair of Novell NetWare, Windows NT workstations and servers, Windows 95 and DOS issues. duties involved conducting classes cover all aspects of computer operations from computer introductions, hardware and software upgrades to networking.
• Specialized in successfully resolving and troubleshooting IBM Schoolview installations running on Novell NetWare 3.x and 4.x and Windows NT servers. Troubleshooting and repair of a variety of brand-name desktop and laptop PCs and printers. Assist customers with advice on upgrading computer systems and other related hardware and software issues.