Systems Engineer Resume Fairfield, OH - Hire IT People

SUMMARY:

Desktop Support
ServiceDesk Plus
Remote Support vSphere
Windows 7/8/10
Communication
Troubleshooting
ITIL
Symantec Endpoint Protection
Hardware Break/Fix
Audio/Video

PROFESSIONAL EXPERIENCE:

Confidential, Fairfield, OH

Systems Engineer

Responsibilities:

Symantec Endpoint Protection - Update software on servers and push out updated client to hosts. Perform monthly scan of all hosts. Monitor threats/threat level and submit monthly report.
ServiceDesk Plus Administration - Apply updates and licenses, add categories to meet business needs, troubleshoot and resolve program issues.
Print Server - Update printer drivers, add new printers, remove decommissioned printers, change print settings to meet shifting business needs.
Network Printers- Configure new printers, add to printer share.
Ubiquiti Wi-Fi - Migrated controller to new server, provision and deploy new access points, upgrade firmware on access points, troubleshoot access points.
WSUS Administration- Download and push out Windows updates to hosts using WSUS. Maintain WSUS catalog. vSphere 5.5- Maintained 30 VMs, applied updates and reboot during nonbusiness hours, installed network services and pushed out client to hosts, troubleshoot and resolve network issues.

Confidential, Fairfield, OH

IT Support Specialist

Responsibilities:

End User Support -Provide deskside support in a Multilanguage manufacturing environment.
Remote support- Provide remote support using MangeEngine, Remote Desktop Connection, GoToMeeting, and VNC.
Communication - Able to effectively communicate with all levels of management and end users and explain technical issues using nontechnical terms.
Migrations- Assisted with hosted email to MDaemon internal services, Windows 7 to 10, and analog phone system to VOIP.
Documentation- Created Visio diagrams of all three buildings to include locations of hosts, network printers, key scan panels, Security Camera DVRs, and Wi-Fi access points. Created how to guides for procedures and troubleshooting.
Active Directory- Created security groups, assigned permissions to network share folders, and added\removed user accounts. Created\deleted user accounts.
Hardware Break/Fix- Troubleshoot and replace PC components as needed including power supplies, NICs, video cards, RAM, and hard drives.
Cell Phone Support- Setup email, VPN, and Wi-Fi access on company cell phone.
Audits- Conducted quarterly audits of user accounts\access to meet compliance.
Microsoft Office Support- Provide user support for Office 2010/2013/2016.
Operating Systems - Provided support for Windows 7/8/10 and Windows Server 2008/2012.
Asset\license tracking- Maintained database of IT assets and software licenses.
Hardware/Software Procurement- Determined user’s needs, recommended product, obtained quote, completed purchase process, and implemented product.
Vendor Coordinator- Point of contact for outside vendors. Arranged warranty repair, system upgrades, and new service installation.
Malware removal- Removed malware using commercially available tools such as Malwarebytes products, Superantispyware, and Adware Away.
Email Recovery- Recover deleted Emails/PST’s using Recuva or Stellar Phoenix.
Audio/Video - Support overhead/portable projectors and video conferencing systems.
Data Wiring- Installed Cat5/6 cabling in offices/plant and terminated ends.

Confidential

Operations Technician

Responsibilities:

Provided Level II support to 500 remote users following ITIL guidelines.
Resolved issues with remote office network connectivity.
Install and support Check Point Full Disk Encryption\Endpoint Security, and BitLocker.
Reimaged PC’s using PXE environment.

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Systems Engineer Resume

Fairfield, OH

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