SUMMARY:

• 7+ years of professional experience Analysis, Design and Implementation of Microsoft Dynamics CRM Solutions.
• Experienced in customization, Integration, configuration, and implementation of MS Dynamics CRM version 2013, 2015 and 2016 & D365.
• Expertise in developing and deploying plug - ins, custom workflow activities and java script extensions for MS CRM.
• Experience in developing, and implementation of software applications using C#, MVC, XML, Java-Script, IIS, SQL Server and Active Directory.
• Experienced in creating Business workflows, Automated workflows.
• Expertise in generating reports using SSRS.
• Good work experience in ADX Studio Portal integrations with MS CRM2015 & 2016
• Extensively used Plugins Registration Tool to register C# plugins & Custom Workflow Activities in MS CRM.
• Hands-on experiences in developing Web/Windows applications using C#, ASP.net, ADO.net, SQL Server … and .Net Framework 3.5/4.0 with strong knowledge of Object-Oriented concepts
• SharePoint (Knowledge) using NET Frameworks, C#, ASP.NET Web API, MVC, SQL, JavaScript, JQuery, Fetch XML, XML Technologies and Web Services.
• Experience in converting client requirements and functional specifications to technical design with effort estimation.
• Designing the flowchart for better understanding both for the client and team and configure accordingly to implement in the system.
• Sound knowledge and experience in the lifecycle of Sales, Marketing and Service entities in the system and managing the relationships in the system.
• Creating appropriate design solution and mapping the functions per the systems requirements in the Dynamic
• Experience in designing GUI screens using usability and design principles
• Experience in designing and supporting business processes, Marketing, Customer service and Sales.
• Good knowledge on Software Development Lifecycle. Currently working in Agile methodology by conducting daily SCRUM meetings.
• Good Knowledge in database design, generating advanced SQL queries, stored procedures, views and functions in SQL server.
• Having experience in creating Sitemaps for an organization using XRM toolbox.
• Development experience using WCF (SOAP and REST), Web services and AJAX.
• Developed applications using Jquery, AJAX, JSON, CSS, XML, XSL and HTML.
• Excellent interpersonal, facilitation, oral and written communication skills.
• Familiar with the OOB (out-of the -box functionality).
• Ability to thrive in a team environment as well as an individual environment.
• Excellent Communications skills to communicate with all levels of hierarchy with in organization, communicate efficiently with the customers and with the trading partners
• Strengths include good technical, analytical, troubleshooting skills
• Used JIRA to track the defects.
• Excellent ability to learn new procedures and skills quickly and apply them to current projects.

TECHNICAL SKILLS:

ERP Technologies: Microsoft Dynamics CRM D365, 2016, 2015, 2013 and 2011

Web Technologies: HTML, CSS, PHP, Java Script, JQuery, XML, XAML, Fetch XML, XSL, MVC.

Other Technologies: MS Visual Studio 2012, 2013 & 2015, Eclipse, MS office.

Programming Language: C#.NET

SQL Server: WPF, SSRS, SSIS, SSAS and SQL Server Data Tools.

Version Control: TFS, SVN.

Data Base: MS SQL Server 2008 R2,2010, 2012, 2016

Defect Tracking Tool: JIRA

PROFESSIONAL EXPERIENCE:

Confidential

Microsoft Dynamics CRM Developer

Responsibilities:

• Installed and configured MS Dynamics CRM 2016 system for development and testing, configured server instance, created organizations
• Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM 2016 system
• Upgraded From Dynamics 2016 to Dynamics 365.
• Designing the flowchart for better understanding both for the client and team and configure accordingly to implement in the system.
• Sound knowledge and experience in the lifecycle of Sales, Marketing and Service entities in the system and managing the relationships in the system.
• Creating appropriate design solution and mapping the functions per the systems requirements in the Dynamic
• Discussed the requirements with end user and propose solutions to achieve business goals.
• Customized system entities and custom entities to meet the business requirements
• Used Power BI Desktop for Creating Dashboards and Creating Pie Graphs.
• Created hierarchies in power BI reports using visualizations like bar chart, line chart, etc.
• Created several plug-ins and workflows for enhancing the system and maintain data integrity
• Created custom asp.net pages and configured forms and views for new modules to be added to MS Dynamics CRM system
• Created and scheduled SSIS packages to pull data from SQL Server and exported to Excel Spreadsheets and vice versa
• Used SSIS Import data into the system using multiple sources
• Used SSRS create reports in the system to provide accurate data for business decision making
• Created custom dashboard, create custom Ribbon button and configured sitemap using Pragma toolkit
• Extensively used User interface controls that use JQuery to validate client side validation
• Used Bing Maps API to design and develop dashboards to display incoming customer requests and update address coordinates in the Microsoft Dynamics CRM.
• Used JIRA to Track the defects.
• Suggested several security policies on various entities in the system to manage and implement appropriate access controls

Environment: MSCRM 2016, D365, MS SQL Server 2014/2016, XRM Toolkit, SQL, SSIS, SSRS, TFS, ADX Studio, Visual studio 2012, C#, ADO.Net,ASP.Net, Jquery, MVC, JIRA, Java Script, HTML, XML, WCF Services.

Confidential, Lewisville TX

Microsoft Dynamics CRM Developer

Responsibilities:

• Integrated MSCRM with Messaging system via WCF services, CRM Plug-in, Custom CRM Jobs.
• Install, configure, and Manage Dynamics CRM server.
• Migrate from MS CRM 2013 to MS CRM 2015.
• Customize MS CRM on business requirement.
• Developed UI using JQuery and Java script for interactive cross browser functionality and complex user interface.
• Customization of application using JavaScript and Visual Studio 2015.
• Creating custom entities, Views, forms, Ribbon, Sitemap, and Web Resources.
• Customized Dashboards based on the custom reports and charts created Used Visual studio test project and performed unit testing including both automated and manual testing.
• Generated various reports with drilldowns, calculated members, dropdowns from the cubes by connecting to Analysis server from SSRS.
• Development of plugins, Custom Workflow using C#.
• Involved in the design, development and support of Charge Code Assignment using Microsoft Dynamics CRM 2011, Scribe Insight, SSRS, SQL Server, and SharePoint Server 2010.
• Implement ASP.Net Project with MS CRM using Web Services.
• Developed Plugins and custom workflows for CRM 2015/2013 based on user needs.
• Developed strategic materials and deliver administration, managing, and end user on how to get the most out of their CRM implementation.

Environment: MSCRM 2013, CRM 2015, MS SQL Server 2012, XRM Toolkit, SQL, SSIS,SSRS, TFS, Visual studio 2012, C#, Plug-in, Java Script, HTML, XML, WCF Services.

Confidential

Microsoft Dynamics CRM Administrator, Developer

Responsibilities:

• Microsoft Dynamics CRM Installation
• Installed and deploy Microsoft dynamics CRM server
• Configured Microsoft Dynamics CRM
• Created new Security roles manage and delete existing security roles for an organization
• Supported several implementations of Microsoft Dynamics CRM for users
• Maintained and Extended Microsoft Dynamic CRM Deployments.
• Extended Security Roles
• Used workflows to setup Email routing.
• Responsible for gathering Business, Functional requirements and Use cases and requested for a walk through.
• Involved in requirements gathering, analysis and project planning.
• Created Custom Entities, Custom attributes for individual business units in MS Dynamics CRM, according to their business process.
• Customized Account Entity fields and related the Account Entity with all other Custom Entities
• Creating reports on Account Entity with graphical summary and calculated results
• Modified Sitemap file to display all the related entities in navigation bar of Account record
• Created Fetch XML for new report and modified fetch XML using BIDS to customized the report and import back to CRM
• Developed complex reports using SSRS and deployed into MS CRM.
• Created .NET plug-in to send an alert Texts to all users who have not reviewed their accounts in last 60 days
• Imported products from a CSV file using Data Maps and Imports.
• Trained users on using the Microsoft CRM outlook client with Online and Offline mode features
• Prepared Instructions manual for Installation, Un-installation, Re-installation and configuring Microsoft CRM Outlook client
• Doing the initial setup of Production environment in order as creating Business Units, Roles, Territories, users and then importing accounts with assigning ownership
• Importing and exporting customizations between QA and Production environments
• Prepared requirement documents, documents and security policy documents

Environment: MS CRM 2013, Visual Studio 2012, C#, ASP.NET, JavaScript, AJAX, SSRS 2012, MS SQL Server 2010/2012, SSIS 2012, MS Office.

Confidential

Microsoft Dynamics Administrator

Responsibilities:

• Microsoft Dynamics CRM Installation
• Installed and deploy Microsoft dynamics CRM server
• Configured Microsoft Dynamics CRM
• Configured and manage email
• Installed and deployed the Microsoft Dynamics CRM client.
• Upgraded Microsoft dynamics CRM Edition and redeployed MSCRM
• Managed and troubleshoot a Microsoft Dynamics CRM Deployment
• Created new Security roles manage and delete existing security roles for an organization
• Supported several implementations of Microsoft Dynamics CRM for users
• Maintained and Extended Microsoft Dynamic CRM Deployments.
• Extended Security Roles
• Used workflows to setup Email routing.

Environment: MS CRM 4.0, MS CRM 2011, MS SQL Server 2008 R2, MS office, JavaScript, C#