SUMMARY:

• 6+ years of experience as a Web Developer and an Application Support Analyst
• Advanced knowledge of report formats including AFP, line data, PDF, generic index format
• Advanced knowledge of DB2 SQL and CMOD DB Structures
• Experience with ARSXML batch administration and Unix Scripting
• Expertise in ETL processing and in OnDemand desktop32 setup
• Expertise in AppDynamics with an ability to decipher its insights easily
• Experience in design, development, testing, documentation and support
• Strong analytical and technical skill set, including the ability to transform business logic into technical design
• Sound knowledge of object - oriented programming
• Operational knowledge of C, Java, C#,.NET Programming languages
• Familiarity with Relational databases and Oracle
• Proficient in Front-End technologies like HTML, CSS & JavaScript including AngularJS framework
• Experience with web services RESTful APIs
• Fundamental knowledge in Python
• Practiced Agile methodology
• Proficient in data modelling using MS Visio
• Fundamental exposure to Git
• Working knowledge of TSO/ISPF(IBM Mainframe), JCL, UNIX scripting, SQL, relational databases used to support document development
• Experience in supporting highly available distributed applications with tech. stack (Java, Unix, MQ, Windows, Splunk, AppDynamics)
• Possess excellent analytical, diagnostic and problem-solving skills
• Team player, quick learner and adaptable to any working environment

TECHNICAL SKILLS

• Programming Languages: Java, C#, C, SQL, PHP
• Web Development: HTML5, CSS3, JavaScript, XML, AJAX
• Frameworks: ASP.NET, Bootstrap, AngularJS, jQuery
• Databases: MySQL, MSSQL, DB2
• Tools: SQL Server Management Studio, MS Visio, ServiceNow
• Log Analysis: Splunk
• IDEs: Eclipse, MS Visual Studio, VS Code
• Version Control: Git
• Repositories: BitBucket, GitHub
• Platforms: Windows, Unix, Linux
• Methodologies: Agile, UML, Design Patterns
• Other Skills: Node.js, JSON, Xpath, JDBC, J2EE, Putty, Maven, WinSCP

WORK EXPERIENCE:

Production Support Analyst

Confidential

Responsibilities:

• Perform report and document on-boarding to WM Confidential (CMOD) systems
• Provide subject matter expertise on how WM standards are implemented in relation to how to store and retrieve documents from OnDemand Systems.
• Perform ARSXML batch administration and UNIX Scripting.
• Provide L3 troubleshooting for all report boarding, report retrieval and entitlement issues.
• Perform retention checks for prod exports (folder/application group) from dev.
• Verify the user access to the missing reports/documents on their OnDemand client application.
• Setup alerts for fail/success notifications for the new/existing reports into OD system.
• Gather user specifications for the new application setup in the new or existing OnDemand folder and to make necessary modifications if required.
• Test the JCL used for the new document onboarding from mainframe system to ensure proper document loading to their respective folders as expected by the user.

Confidential

Application Support/L2 Support

Responsibilities:

• Utilize Application knowledge to effectively troubleshoot, diagnose and resolve problems.
• Collaborate with Business Units, Service Desk and Development areas to ensure problem is resolved.
• Assist Application Support Manager in developing/revising policies and procedures for supporting new and ongoing applications.
• Escalate inquiries to business partner to resolve system issues and act as a liaison until problem is resolved.
• Provide Level 2 Application Support, adhering to established firm’s standards and procedures.
• Occasionally Perform RFB Checkouts, regression testing and data purging activities in the absence of L1 team.
• Setup/Monitor Splunk alerts and perform necessary action to resolve them.
• Leveraging AppDynamics monitoring tool to diagnose and troubleshoot the errors using health rules and alerts setup.
• Provide remote assistance to the users by connecting to scanner workstations.
• Revise the documentation for known application server issues and fixes.
• Extract logs; Run log extractor.exe through command line to extract metadata/download document/document IDs from a folder of that scan using its validation job ID to analyze the issues of a scanned document when stuck anywhere in the process of its document flow before reaching its expected destination.
• Remove/Re-Assign scanner workstations - updates the list in database records.
• Attend stand up calls/meetings with development team to discuss ongoing defects and issues from KTA to downstream applications.
• Utilize dashboards to search scanned documents through UI.
• Assist users on how to install the software and how to perform scans through it.
• Provide entitlements to new users and maintain existing users in the Kofax system.Support this web-based application to replace the most commonly used AIS/Host system verbs.
• Support this dashboard application allowing retail world (like complexes and branches) to approve/view reports.

Environment: Splunk, AppDynamics, SQL Server Management Studio, FileZilla, Putty, Unix, JCL, Java Rest Services.

Web Developer

Confidential

Responsibilities:

• Involved in the complete Software Development Lifecycle (SDLC) using the Agile iterative development Methodology.
• Designed and developed a highly interactive rich Web UI for performing user authorization administration using HTML and CSS.
• Implemented CSS manipulation, HTML event functions, JavaScript effects and animations using jQuery.
• Implemented user input validations using AngularJS, JavaScript and jQuery.
• Developed JSP for generating dynamic HTML pages.
• Involved in development of Restful Web services that are highly scalable and maintainable with JSON, also developed REST based Backend services.
• Understand E-R graphs and relationship among different database tables.
• Developed SQL Queries for storing and retrieving data from the database.
• Used JIRA for defect tracking and project management. Maintained all reports and trackers for bug fixes and releases.
• Perform unit testing and maintain quality of the products.
• Attended daily and weekly SCRUM meeting to update working status etc.
• Used GitHub for code repository and Git as a version control system.

Environment: HTML, CSS, JavaScript, XML, JSP, jQuery, AngularJS, JSON, REST web services, JSON, Servlets SQL, GitHub, JIRA.

Trainee/.Net Developer

Confidential

Responsibilities:

• Trained on various techniques in .NET application development with ASP Web Forms, Win Forms, and C#.NET as code behind and SQL Server 2008 as database.
• Worked closely with members of the development team through the full systems lifecycle including requirements capture, design, development, testing, and deployment.
• Developed 3-tier logic for various classes, modules and Web forms in ASP.NET 4.0 using VB.NET as a code behind language.
• Understanding the functional requirements, studying the system specifications and designing the Object Model for the software using Object Oriented Techniques with the 3-tier architecture.
• Designed and developed user interface using ASP.NET and C#.NET.
• Developed user controls and validation using ASP.NET.
• Was involved in all the stages of development from the Design till the Maintenance.
• Master Pages were developed and used for uniformity and CSS were coded and used for implementing themes.
• Implemented business logic as .NET Framework assemblies using C#.NET.
• Used ADO.NET and related data objects such as Data Adapter, Data Reader, Data Set and Data Table for consistent access to SQL data sources.
• Coded Stored Procedures that contained joins and used in ADO.NET for creating, updating or deleting the data and even perform some information related tasks with multiple tables.
• Prepared user documentation.

Environment: .NET 4.0, C#.NET, Visual Studio 2005/2008; JavaScript, SQL Server Management Studio 2008, ADO.NET, Entity Framework.