Application Support Analyst Resume
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SUMMARY:
- Highly - skilled software development professional having more than 6 years in software design, development and integration.
- Extensive experience in Information Technology as a Senior Developer in developing business/commercial software solutions with strong skills in various Microsoft Technologies.
- Solid front-end background using Microsoft standards for form controls, structured coding, naming convention, error trapping, and documentation.
- ITIL - V3 Foundation trained professional.
- Dedicated to deadline commitments.
- Confident working independently or in a team environment.
- Well-developed verbal and written communication skills.
- Expert in Windows based C#.Net, VB 6.0, SQL, MS Access application development.
- Advanced Knowledge on COM, ADO, ADO.NET, IIS, Crystal Reports, Visual Source Safe, and Remedy.
- Excellent knowledge in ITIL process.
- Good experience on scripting languages HTML / CSS, XML / XSL, JavaScript and VB Script.
- Knowledge in Visual Source Safe and Remedy.
- Advanced problem solving and analytical skills
- Expert in Troubleshooting and debugging.
PROFESSIONAL EXPERIENCE:
Confidential
Application Support Analyst
Environment: C#.Net, Win Forms, SQL Server2000
Responsibilities:
- Performed as support/Maintanence analyst for windows based application developed in C#.Net, used in all Starbev Breweries.
- Translating business requirement into application design.
- Involved in design and development of new Line addition enhancement.
- Involved in enhancement of configuration of application.
- Involved in complete unit and System testing activities.
- Created new stored procedures, Jobs for new report generation.
- Involved in support and maintenance of the application.
- Involved in migration of the system from Inbev to Starbev Domain.
- Prepared application run book which covered application logic and maintenance procedures.
- Used Visual Source Safe for source control.
Confidential
Senior Visual Basic Application Developer
Environment: Visual Basic 6.0, SQL Server2000, Crystal Report8.5
Responsibilities:
- Performed as a Senior Developer for sales process information system for AB InBev, a Belgian-Brazilian multinational beverage and brewing company.
- Involved in different phases of the life cycle including requirements, design, analysis, coding, testing and performance testing.
- Developed User Interface using Visual Basic 6.0 and SQL Server 2000 as back end.
- Developed COM components in VB to implement business rules and data access objects.
- Developed VB utilities for data export and import.
- Involved in the application and database design including writing Technical Design Documents TDD.
- Developed database schema scripts, stored procedures and triggers.
- Involved in application performance enhancements.
- Used Visual Source Safe and Clear case for source control.
- Involved in deployment of the application on User machines.
Confidential
Senior Visual Basic Developer
Environment: Visual Basic 6.0, SQL Server2000, XML, Crystal Report8.5
Responsibilities:
- Performed as a Senior developer for a 2-tier application based on the client server model for LandAmerica,a title insurance group in the US.
- Developed server side COM objects in Visual Basic to implement business rules.
- Involved in Development of the auto and manual order allocation Web/Call, Mail/Fax, QC Module.
- Involved in Development of the rule creation module Web/call and QC .
- Involved in Development of the order selection Web/call,Mail/Fax,QC Module.
- Developed Agency, order knowledgebase module.
- Developed functions to read data from database into XML strings and to transform XML data using XSL templates.
- Development of modules to generate reports including aging of orders, daily, weekly, monthly order reports etc. using Crystal Reports.
- Involved in the database design and developed database schema scripts, triggers and stored procedures for retrieving the hung orders, tracking the processing of an order.
- Used Visual Source Safe and Clear case for source control.
Confidential
Visual Basic Developer
Environment: Visual Basic 6.0, MS Access, Kodak Image Control, Optical Character Reader (OCR), PDF Outputs, Excel Reports, LandAmFramework.
Responsibilities:
- Performed as a developer for a 2 tier application based on the client server model used to capture various policy details of either an Owner’s Policy or a Loan Policy.
- Involved in different phases of the life cycle including requirements, design, analysis, coding, testing and performance testing.
- Developed VB utilities for data export and import.
- Involved in the database design and developed database schema scripts, stored procedures and triggers.
- Developed the module to capture values from the tiff image using OCR.
- Involved in application performance enhancements
- Used Visual Source Safe for source control.
Software Developer Trainee
Confidential
Responsibilities:
- Involved in the development of Enhancements and support of the product.
- Involved in the enhancement of the sales entry, purchase entry modules
- Involved in the development of a module to manage the inter shop transfer.
- Involved in the development a module for printing the bills in preprinted format.
- Developed database schema scripts, stored procedures and triggers.
- Used Visual Source Safe for source control.
