SUMMARY:

• Accomplished director, account, technology and senior team manager, business solutions provider, project coordinator and application architect with over 20 years of progressive experience in inception, analysis, design, development, management, testing and maintenance of business software solutions for projects up to $50M working with 65 countries with frequent travels where necessary.
• Business Alignment - Self-starter with proven ability to identify potential opportunities, build relationships and deliver value through technology. Organized individual with full responsibility for issues such as; managing business accounts and technology solutions to maximize effectiveness, revenue generation and base growth. Excellent communication / presentation skills with persistence in drive for improvement and track record of bringing in new ideas.
• Leadership / Strategic Excellence - Result oriented leader and mentor with a broad range of functionally and technically diverse experience contributing to advancing organizational strategy within global business clients and a proven track record of leveraging technology to streamline existing business operations and deliver new business value. Managed cross functional, cross cultural global teams including travel to about 12 countries.
• Operational Effectiveness - Demonstrated ability to develop and lead high performance teams, conceptualize, design and manage development of technology based solutions to add value to business. Highly tactical and objective problem solver, able to rapidly assess key business drivers and identify solutions aligned with business objectives and SLA.
• Process Excellence - Create, establish and contribute to the processes and strategies to enhance ability to deliver projects to agreed terms. Hands on technical skills at gaining a clear understanding of a client’s needs and able to coordinate and lead all team resources. Build strong working relationship with team and stakeholders getting them to improve their process and performance.
• Personal Goals - Relentlessly seeking new opportunities to expand technical and management expertise, establish new relationships and deliver innovative solutions to challenging situations.
• Project / Resource Planning / Budget Management ~$25M / Vendor Management / P&L
• Outsource, Offshore, Nearshore implementations
• Internal and external client relationship management, Growing Accounts, F2F Meetings, Exec presentations
• Business Intelligence, Data Warehousing, Data Architect, ETL, EAI, EDI, System Integration, SSIS, SSAS
• E-Business, E-Commerce, Internet Strategy, PCI, SSO, IT/Data Security, E-Learning, LMS, CRM-SFA
• Enterprise strategy development and delivery
• B2B / B2C account management, Scope Estimation,
• Strategic planning and Direction, IT Governance, Service Delivery, horizontal account and sales management
• Global management, engagement, implementation
• Enterprise Strategy, Systems Analysis, Infrastructure, Architecture & Development
• Waterfall / agile / iterative / continuous integration / Process management / SDLC / data/application modeling and design, user
• Establish, manage and mentor teams of more than 50
• Infrastructure Management, Virtualization, Cloud
• Digital Marketing, Content Management, Responsive Design, A/B Analysis, Campaigns/Forms Management, Mobile web apps

PROFESSIONAL EXPERIENCE:

Confidential, NY

Program Manager

Responsibilities:

• Created project roadmaps / project plans and coordinated between multiple technical implementation teams, BAs, operations, business, compliance and regulatory personal as well as technical architects.
• Worked on projects automating SSMR RWA reports and IRC reports for Citi to complement existing Var based reporting engine.
• Assisted in designing platforms for data consolidation and data quality to further enrich the data warehouse for completeness and correctness of information.
• Worked on identifying / creating features like fail safe mechanisms, error and user management, comprehensive auditing in line with compliance requirements, manual adjustments, exception reporting.
• Managed coordination with development teams with a mix of architects, programmers and technical leads. Established Agile based development process, created and managed budgets and timelines.
• Responsible for overall roadmap, best practices, project reporting, following governance and change management process using custom platforms and Jira.
• Performed continuous data analysis on Oracle data warehouse using PL-SQL to identify data quality issues and coordinate with multiple data services teams to resolve any issues.
• Assisted in UAT process by automating a big part of matching report results based on test cases, bringing efficiency to the testing phase
• Managed and coordinated delivery teams including platforms - Oracle, Jira, Infrastructure

Confidential, Princeton, NJ

Product Director

Responsibilities:

• Created product roadmap and spearheaded technical implementation solution while working closely with business, compliance and regulatory personal as well as technical architects. Engaged leading industry representatives to re-confirm the direction and approach.
• Designed product to be able to establish multiple companies with minimal incremental development efforts. Features like fail safe mechanisms, error and user management and comprehensive auditing in line with compliance requirements.
• Managed and mentored development teams with a mix of architects, programmers and technical leads. Established Agile based development process, created and managed budgets and timelines. Provide customer value through right sized enterprise solutions.
• Responsible for overall roadmap, best practices, architecture and guidance for customer value. Manage IT governance and change management process.
• Working with the technical design and business teams to assess approaches for providing access to the tool and Dashboard components using mobile devices.
• Identified requirements for infrastructure and server environment for deploying the product. Improved infrastructure efficiency by establishing the environment using AWS.
• Manage digital marketing projects delivery teams including platforms -.NET, MSSSQL, Infrastructure

Confidential

Director / Project Manager

Responsibilities:

• Created services to both potential and existing customers. Managed the work of account executives.
• Maintained accurate documentation, status, KPIs and metric reporting for internal and executive management. Created and managed budgets and timelines working closely with operations teams, underwriters & other 3rd party suppliers. Provide customer value through right sized enterprise solutions.
• Responsible for overall roadmap, best practices, architecture and guidance for customer value. Manage IT governance process, CBA process.
• Identified requirements for infrastructure and server environment for deploying the product. Improved infrastructure efficiency through virtualization and migration to cloud based systems.
• Managing multiple projects delivery teams including platforms- Java, .NET, AS400, MSSSQL, Oracle, Infrastructure, IBM ESB
• Responsible for overall roadmap and production practices. Established, managed and mentored teams for creating the printed fabrics matching the existing market trend and demand.
• Developed and implemented processes to align production levels and quality with customer expectations.
• Identified opportunities for automating and streamlining processes with the help of COTS and custom technology solutions. Established and guided technical teams for implementation and ongoing support of technology platforms.
• Managed implementation of third party ERP system (Tally) for small/medium scale business with primary focus on accounting, inventory management, sales and marketing domains.
• Defined, documented requirements and managed development of custom software applications using ASP.Net with MS SQL server backend to provide lead management, digital marketing campaign management and intake of custom orders (CRM).
• Designed and managed development of system integration projects to automate data transfer to and from the accounting system and third-party applications.
• Identified opportunities in US market and potential channels of sale including various shows and expos.

Confidential

Product Manager, Special Technologies

Responsibilities:

• Responsibility included day to day management of multiple insurance business portfolios by delivering a highly proactive, reactive and responsive account management service and building close and trusted relationships with clients.
• Supporting the Operations Director with the daily running of a busy client facing team, Reconciliation and settlement of accounts, identify promotional opportunities & integrate them into annual marketing plans.
• Managing various online Digital Marketing campaigns across a wide range of verticals and advertising platforms, devising platforms and assisting with sales pitches to win new business, growing and developing affiliate digital marketing campaigns.
• Process management to improve efficiency and reduce risk, providing support for Account Management team.
• Helping to monitor competitor activity and report it to the team. Setting daily workload, tracking progress, revising plans to ensure objectives are met
• Implemented enterprise level projects globally for managing policies, PCI compliance, SSO and Data Security for all the applications taking payments for broader adoption.
• Responsible for overall roadmap, best practices, working with technical teams and deliver global enterprise scale products. Streamlined development process, support process and governance process for structured execution and formal rules of engagements with the customers and other teams.
• Contributed to design of web based marketing channels by enabling marketing teams to own and change content.
• Established data warehouse (DW) and business intelligence (BI) and to implement marketing, operations and sales reports.
• Managed product development of custom configuration tool to allow various insurance products to customize the framework per their needs while still managing a single code base, both from marketing and operations side, thus reducing cost for introducing new products in the market.
• Improved infrastructure efficiency through virtualization, data center outsourcing and migration to cloud based systems.
• Managing about 100 mobile enabled marketing websites with implementation teams from various platforms including SharePoint, Java, .NET, AS400, MSSSQL, Oracle, Third Parties. Providing business and customer value daily, as well as generating over $70M in revenue on a yearly basis, while capturing more insurance product accounts on the systems.

Confidential

Manager / Team Lead, Retail Systems

Responsibilities:

• Primary mission to develop the IT strategy for the refinery and implement it, managing technology projects, design and development of mission critical systems and leading a team in a dynamic and process oriented environment.
• Introducing technology solutions for increasing efficiency, smooth running of the refinery and cost cutting during regular operation and refinery turn around.
• Managed implementing the entire IT infrastructure for refinery turn around with hardware and software components using including virtualization and DR.
• Manage application vendors for commercial applications (COTS) and manage the refineries IT budget of about $ 10M.
• Identify and Implement large scale commercial packages for operational efficiency. Identify opportunities for process improvement and implement technology solutions.
• Lead and mentor the retail application development team in supporting existing retail systems running 1400 gas stations and implementing solutions for improving daily operations.
• Identify and implement replacement for retail POS system and backend systems for efficiency and cost savings.
• Designed business process and technical solution as well as managed development of integration projects for market analysis and auto ordering systems for revenue growth.
• Designed and managed upgrading complex hardware and software systems for Retail backend solution with minimum downtime, including DR.
• Managed day to day operation and improvements of retail management system with various teams including open source, java, .Net, SQL and oracle as technology stack.

Senior Programmer Analyst Level I / II

Confidential

Responsibilities:

• Managed delivery of comprehensive initiative to develop a custom global operations / ERP system, providing:
• Streamlined and centralized business process support for end-to-end customer life-cycle management and all aspects of day-to-day marketing, sales, learning management system (LMS), automated resource scheduling, automated forms processing, integrated self-service access for customers, centralized operational accounting and operations management, providing a platform for international operations management with support for multiple languages, currency, time zones and an easily extensible model through configuration to in corporate local customizations.
• Created ERP Database design and application architecture and implemented in 65 countries and 475 locations.
• Managed development of extensive ETL processes for consolidating operational data.
• Executed strategic outsourcing plan to improve responsiveness and reduce total operating and development costs:
• Reduced direct development costs by 35% while increasing internal staff focus on project management, client relations, and business process engineering by establishing offshore delivery center.
• Established and managed centralized computing environment to support over 2700 users in 450 field offices, increased availability, and reduced TCO as compared to internal operations (based on Citrix architecture).
• Reduced TCO and consolidated total infrastructure environment by over 50% through virtualization and migration of existing data center to an external service provider.
• Established, designed and managed implementation of marketing e-commerce infrastructure to process electronic orders, payments, student registration and integration with fulfillment via external e-learning vendors globally.
• Implemented SFA/CRM solution (salesforce.com) corporate sales executive, providing a unified acquisition processes and enabling real-time visibility into corporate sales pipeline for improved revenue forecasting as well as running marketing digital marketing campaigns for 400 users across 65 countries.
• Designed and implemented globally centralized enterprise directory based on LDAP, providing enabling single sign-on for internal and third party online application. Established managed PKI with Verisign to centralize and stream line security.
• Introduced and implemented Instructor Assistant program on Palm and Pocket PC platform for compact devices.
• Conceived and implemented various applications on the public website managing program offerings, online registration and enrollment, internal financial and marketing performance reports, with data security consideration.
• Implemented Microsoft Content Management System globally for public websites in 15 languages.
• Established enterprise customer and operations data warehouses and web-based reporting platform, automating the collection, consolidation and processing of information from hundreds of locations to support targeted digital marketing, direct and e-marketing programs, customer behavior analysis, and provide daily access to KPI.

Confidential

Programmer Analyst (Onsite / Offshore)

Responsibilities:

• Design and analysis of National Disease Surveillance System for Department of Health, Harrisburg, Pennsylvania.
• Data import processes for Employee Ownership System (EMS) Mellon Investor Services, Ridgefield, NJ.
• Global Account Management (GAM) system, Customer management system for Berlitz International, Princeton, NJ.
• E-commerce website for leading jewelry manufacturer
• Bulletin Board for a leading career planning website, Student attendance automation system for computing school.
• Developed inventory management system.