Lead SySTems Analyst Resume

SUMMARY:

IT Team Lead with excellent customer service experience. A Knowledgeable IT professional with 7+ years experience. Imaging and Refreshing Windows base and MAC systems. Repeated success working with IT projects from deployments, asset management, electronic waste and disposal, technical support operations, audio and visual implementations and setups, and writing IT documentation knowledgebase articles

TECHNICAL SKILLS:

Security: Bit Locker, Cameras, Badge Entry, System Administration

Phone: Avaya Console, Cisco Administration, Polycom, Apple

Deployment: SCCM for Windows, JAMF for MAC/Apple

Admin: Active Directory, Azure, Office 365, Exchange, Intune

Procurement: Inventory, Asset Documentation, E - Waste

PROFESSIONAL EXPERIENCE:

Lead SySTems Analyst

Confidential

Responsibilities:

Ticket distribution and assignments per skill set of 8 team members
Project lead and task delegate for deployments, refurbished hardware returns, and e-waste disposal projects
Network support (Routers, Switches, working with Engineers)
Managing Tickets and Escalations, Working with 3rd Party Vendors
Troubleshooting Break/Fix Support (Wi-Fi, VPN, PCs, Phones)

LEAD Support Tech

Confidential

Responsibilities:

Team lead on handling Hardware and software repairs per ticket request & Projects
Project lead on refreshing for MAC and Windows keeping units patched and up to date
Handling Asset documentation and procurement, users & staff
Working with remote and off-shore users, handling off hour request - 14 Members
Handling network maintenance with engineers (Outages, maintenance, etc.)

Team Project Lead

Confidential

Responsibilities:

Lead IT Analyst

Confidential

Responsibilities:

Service Tech

Confidential

Responsibilities:

IT Helpdesk Analyst

Confidential

Responsibilities:

Desktop Technician

Confidential

Responsibilities:

Worked with clients repairing desktop, software, and networking issues.
VOIP Setups, Desk phone setups, Phone account setups for the Avaya system
Update Knowledgebase and Documentation for purposes
In charge of end of lease replacements for license and subscription software, including Creative Cloud, Office 365, and AV software
Managed ticket escalations, follow ups, and executive support request
Support and prepped conference rooms for meetings, onsite and offsite
Setting up and Mounting AP, Running Cable connections from switch/router, Network Card installations, Wi-Fi setups, Vendor Support Installations.